Stan and Clarence chat with Melissa Winger - author of Who Cares? The Real Patient Experience - about the complexities and challenges of navigating the health care system. Melissa Winger - a devoted public health practitioner - has an extensive background in quality improvement and health systems. Melissa serves as a Quality Improvement Specialist for UnitedHealth Group and as a Health Care Home Site Surveyor for the Minnesota Department of Health. In addition, Melissa serves on the American Academy of Pediatrics National Social Determinants Health Board, the National Technical Advisory Committee on Screening Tools, the Family Partnerships Executive Committee, the National Prehospital Pediatric Readiness Committee with the Department of Health and Human Services, and more.Listen along as Melissa details the challenges of the health care system and introduces her new book Who Cares? The Real Patient Experience - depicting our broken health care system through the realities a teen mom and her son with complex medical needs have faced over two decades. Purchase the book at your favorite book retailer. Join the conversation at healthchatterpodcast.comBrought to you in support of Hue-MAN, who is Creating Healthy Communities through Innovative Partnerships. More about their work can be found at http://huemanpartnership.org/
Full Episode
Hello, everybody. Welcome to Health Chatter. Today's episode is how to navigate the health system with a very, very special guest. I'll let Clarence introduce her in a minute, so I'll keep you all guessing who she is. But in the meantime, I'd like to really thank our great background crew. And we really have a crew that's second to none. They work really, really well together.
Sometimes when somebody can't do something, the other one picks up the ball and runs with it. So it's really, really good. And it makes our life, Clarence and my life, a lot easier in getting a successful health chatter show out to all of you. So thank you to Maddie Levine-Wolf, Aaron Collins, Deandra Howard,
And Sheridan Nygaard for doing all our great background research on all our shows that give us some good talking points and things that sometimes Clarence and I would never think of. And so that's very well appreciated. Matthew Campbell is our production manager. Sheridan also does our marketing as well. So thank you to her. And thanks for doing our show today as well, Sheridan.
And then, of course, there's my great partner in crime, Clarence Jones. He and I have a great time doing this together. We've learned how to chat a lot better over all of these shows, but it's been really fun. And we really, really appreciate all of our guests that have been here. an integral part as well. So with that, we're going to get the show moving today, navigating the health system.
And Clarence, I'll let you introduce our illustrious guest.
Thank you, Stan. And I'm glad you said illustrious because we have in the studio tonight, Ms. Melissa Winger. She's the author of the book, Who Cares? The Real Patient Experience. And she's talking about the experience of navigating, as she called, the broken health system. And Melissa and I have had the opportunity to be on a variety of different committees.
And when she shared that she was the author of a book, I thought, this lady has something to tell us and something to say. And so she is appointed a member of the Healthcare Home Advisory Committee, the Emergency Medical Services for Children, family representative.
She currently is on the American Academy of Pediatrics, the National Social Determinants Health Board, National Technical Advisory Committee on Screening Tools. Look, if I were... Listen, all the boards that she's on, I think I'd be here for the next 20 minutes. But the reason I'm really excited about it is that she's very, very passionate about this issue.
And so we're very, very excited to have you, Melissa. And we thank you for being here with us. And so with that, we would like to enter into this conversation with you about who cares. And you can share with us about your real patient experience.
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