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Stuff You Should Know

Impression Management

Thu, 05 Jun 2025

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We all in some way care about what other people think of us. At our core we all have a fear of saying something dumb or embarrassing ourselves somehow. One sociological theory says that our effort to prevent those embarrassments is the basis of society.See omnystudio.com/listener for privacy information.

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Transcription

Chapter 1: What is Impression Management?

1455.781 - 1456.321 Unknown Speaker

Yeah.

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1456.762 - 1462.226 Chuck

Yeah, it's funny to see people who are trying to say something, but their facial expression just doesn't match up.

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1462.946 - 1473.193 Unknown Speaker

Yeah, I mean, that's a problem I've had to work on in my own marriage with not being the best communicator, which is Emily being like... Well, you're saying one thing, but that's not what I'm getting.

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1473.533 - 1478.454 Chuck

Right. Yeah. No, I don't want to play Red Dead Redemption.

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1478.574 - 1480.895 Unknown Speaker

That's always true. The opposite, that is.

1481.115 - 1503.408 Chuck

Right. So the other point of that, in addition to that nonverbal use of face, you said also you're trying to help people save face, right? Yeah. So I said earlier that you might be forced to act in a social situation a certain way just because you don't want to freak out your friend's mom who you saw at the mall by acting bizarrely or in a different way than you should.

1504.489 - 1520.462 Chuck

Similarly, if your friend's mom at the mall falls, like slips and falls in the middle of the mall and is embarrassed, you're going to do something that your performance calls for you to do something to help her save face as well. That's part of face work too.

1521.061 - 1521.701 Unknown Speaker

Yeah, for sure.

1522.462 - 1526.665 Chuck

And face work is another dramatic term. Oh, is it?

Chapter 2: Who is Irving Goffman and why is he important?

2354.58 - 2372.158 Chuck

Right. Like you would wear a top hat and a monocle to a meeting with a bunch of bankers because that's what they would expect you to do. Exactly. And then there's current social image, which is what you perceive of yourself. And and if other people if you think other people perceive you in a way you don't like.

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2372.538 - 2394.729 Unknown Speaker

Yeah. There are some other techniques that they've you know, that people can use. Flattery, of course, will get you everywhere. Ingratiation, stuff like that. Conforming to expectations. That's kind of like, you know, the other stuff, I think, like role constraints and stuff like that. And then a big one is like suppressing your emotion and maintaining your self-control.

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2394.789 - 2404.234 Unknown Speaker

Like, again, that doesn't mean to be inauthentic, but that just means like read the room. Is it time for me to be overly emotional about something or is it not? Do I need to kind of put a lid on that for now?

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2405.086 - 2417.701 Chuck

Yeah. If you're triggered and you have a temper because people are taking too long in the grocery store line, don't push a whole load of groceries back into an aisle and shout a curse word and storm out.

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2418.321 - 2418.501 Unknown Speaker

No.

2420.043 - 2421.544 Chuck

I've seen it in real life, actually.

2421.664 - 2422.205 Unknown Speaker

Oh, I'm sure.

2422.225 - 2425.888 Chuck

It's like, what is going on, buddy?

2426.469 - 2434.355 Unknown Speaker

It's hard to not think just constantly what's wrong with people. But you know what? The fact is, again, as I get older, there's a lot wrong with a lot of people. So I try to keep that in mind.

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