Andrew Bolton: How a Grandmother’s Love Sparked a Revolution in Senior Tech Support (And Why It Matters) | S2 Ep. 166

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service that really provided what she needed, which was a 24 hour service that didn't have a maze that didn't have chat bots because she doesn't do well with the robots and solves your problem. No library to go through, no prompts to go through just somebody there just to solve your problem. There was nothing. So here we are.

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All right. So we would like to know, besides your love for your grandmother, obviously, is there any other inspiration that prompted you to start tech rescue and how does this specific company make a difference in the lives of seniors?

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I guess when I was working on one of her posts that she had on Facebook, one of the nurses came by and asked if I could help with another resident. And that's when it kind of solidified the idea that maybe there was something here to that.

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um what we had done was and i highly recommend this to any entrepreneur was we actually had an analysis report done prior to our hypothesis asking was our hypothesis correct was there a market for this and there was and what we found was that over 73 percent of 73 of seniors over the ages of 65 have trouble setting up their devices more time is spent in apple stores and

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um verizon and samsung stores with people just having difficulties setting up their devices because of new devices coming out every year so they're not having issue with that and only 26 believe it or not 26 of seniors according to new england medicine journal of medicine reported that they actually feel comfortable with technology, only 26%.

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and $250 for an annual subscription, you can call us any time, day or night, on Christmas, Thanksgiving, the Super Bowl, even at kickoff on the Super Bowl, you will get somebody at Tech Rescue. And we'll help you solve that problem remotely, wherever you are in the world, we can be there with you.

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With a simple connection, we gain access, which immediately deletes and is unretrievable, meaning that I cannot get back into the system ever again without your consent. we solve the problem. We don't give you a tutorial. We don't send you a YouTube channel. We solve it right then and there.

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And for somebody who doesn't have the ability to get help on a regular basis, we could be a lifeline, which we were. A gentleman in Wisconsin, home stricken, 75 years old, Vietnam veteran, basically was getting services from meals on wheels and uh his local charity uh church charity who check on him a couple of times and a lot of them don't have technology

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skills or you know understanding well thankfully granddaughter saw one of our tick tocks and called us we i listened to the recording they had a quick conversation that she she subscribed him and he's been with us for about four months now and we check i personally check in on him to see how he's doing and this is one of our success stories and i hope that we can be a provider of

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a pathway i hope we can be a pathway to more help that people need because with technology the way it is we can get in contact with relatives and friends anywhere in the world with whatsapp with facebook with instagram but you need to have the ability to get there and i think i hope that's what i really hope i hope we can be part of people's journey getting back back connected to everybody i hope we can be part of that

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you've never been to that you may not have the ability to visit so walking through antarctica through a virtual reality set that is something that my grandmother would have never imagined herself doing but she has it my father-in-law my father-in-law we we filmed his reaction through a virtual reality set i was down in columbia visiting my wife's parents and we brought them a virtual reality set for christmas and

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He sat in his favorite chair and he was just exploring a world he's never seen outside of Bogota, Colombia. We have technology now that can do that. So the misconception that people have about seniors is completely wrong. They are very curious. They're very engaging. And more importantly, they have disposable income to invest in it.

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Thank you, Andrew, for sharing that. Let's go back a little bit about Tech Rescue. And can you tell us what is the simplest support or ask for support that you have that you had to help seniors with? And what could be like one of the most complicated?

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The simplest thing that we do right now is password resetting. That's right now. That's the number one thing that we're working with.

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most complicated thing that we deal with are trying to understand people's requests so every i would say about every hundred phone calls or so we get a request to find files that at the end of the call we find out we're completely mislabeled or not even labeled at all and trying to understand what people are trying to accomplish is interesting.

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I would say this to more of my generation, 27 to 45. Don't let technology be the reason why you visit mom. Call Tech Rescue. You handle life. We'll handle the tech. Simple as that. For $30 a month, you don't have to worry. We take the stress off your hands. Don't worry about it. We got you. We'll take care of it. Ma is in good hands. I promise you. She's in good hands.

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Thank you so much.