Frank Slootman

We brought it back to engineering and said, we'd like us to build something on the platform, which already does 99% of this. We just need to relabel some things. And That's probably a billion dollar product now, inside of ServiceNow, because we just listen to customers. And that was Eric, who was close to that problem, who listened and said, I've got an idea, can I go forward?

We brought it back to engineering and said, we'd like us to build something on the platform, which already does 99% of this. We just need to relabel some things. And That's probably a billion dollar product now, inside of ServiceNow, because we just listen to customers. And that was Eric, who was close to that problem, who listened and said, I've got an idea, can I go forward?

And we were just smart enough to listen.

And we were just smart enough to listen.

And we were just smart enough to listen.

I wish I would have known it was as big as it is. When I got there, it was far from a perfect story.

I wish I would have known it was as big as it is. When I got there, it was far from a perfect story.

I wish I would have known it was as big as it is. When I got there, it was far from a perfect story.

It was a little bigger, about 80, 90 million. And Fred Luddy, who was the founder, great human being, one of the most special founders I've ever met and worked with. Why?

It was a little bigger, about 80, 90 million. And Fred Luddy, who was the founder, great human being, one of the most special founders I've ever met and worked with. Why?

It was a little bigger, about 80, 90 million. And Fred Luddy, who was the founder, great human being, one of the most special founders I've ever met and worked with. Why?

as he said i'm making up for all the sins of my past by building this other thing which i love that story i love repeat founders on solving a similar problem just with a better approach you'll find that as a theme of mine when i make investments it's that tough for you as a gtm leader though when you have like customer demand through the roof you can sell sell sell but actually there's technical debt there's infrastructure problems and you have to be tempered in your decimation approach

as he said i'm making up for all the sins of my past by building this other thing which i love that story i love repeat founders on solving a similar problem just with a better approach you'll find that as a theme of mine when i make investments it's that tough for you as a gtm leader though when you have like customer demand through the roof you can sell sell sell but actually there's technical debt there's infrastructure problems and you have to be tempered in your decimation approach

as he said i'm making up for all the sins of my past by building this other thing which i love that story i love repeat founders on solving a similar problem just with a better approach you'll find that as a theme of mine when i make investments it's that tough for you as a gtm leader though when you have like customer demand through the roof you can sell sell sell but actually there's technical debt there's infrastructure problems and you have to be tempered in your decimation approach

Not really. I'm a believer that if I'm with the right CEO and the right founding team and the right executive team, that we can be flying the airplane to Japan from San Francisco and doing maintenance on the engines at the same time. And that's what we had to do at ServiceNow. So every once in a while, things were a little bit crazy, but we got through it.

Not really. I'm a believer that if I'm with the right CEO and the right founding team and the right executive team, that we can be flying the airplane to Japan from San Francisco and doing maintenance on the engines at the same time. And that's what we had to do at ServiceNow. So every once in a while, things were a little bit crazy, but we got through it.

Not really. I'm a believer that if I'm with the right CEO and the right founding team and the right executive team, that we can be flying the airplane to Japan from San Francisco and doing maintenance on the engines at the same time. And that's what we had to do at ServiceNow. So every once in a while, things were a little bit crazy, but we got through it.

And you can't take your foot off the accelerator or somebody else is going to catch you. So even as uncomfortable as that was, we had to go do the maintenance on the airplane while flying it.

And you can't take your foot off the accelerator or somebody else is going to catch you. So even as uncomfortable as that was, we had to go do the maintenance on the airplane while flying it.

And you can't take your foot off the accelerator or somebody else is going to catch you. So even as uncomfortable as that was, we had to go do the maintenance on the airplane while flying it.