Erez Zukerman

Well, what we do there, so it's a really interesting question because it's very important to be honest with people, set the right expectations, and not disappoint. And the word warranty has a lot of connotations to it. It means we'll pick up the tab. It's ours to, you know, to take care of. And once you mod it, that is a statement of ownership. You own the thing.

Well, what we do there, so it's a really interesting question because it's very important to be honest with people, set the right expectations, and not disappoint. And the word warranty has a lot of connotations to it. It means we'll pick up the tab. It's ours to, you know, to take care of. And once you mod it, that is a statement of ownership. You own the thing.

So what we'll do there is not so much warranty because you took the responsibility. Fun fact, by the way, in Hebrew, my first language, warranty and responsibility is the same word. Is that right? It's the same word. Yeah. Warranty and responsibility. It's one word in Hebrew. What's the Hebrew word? Can you say it? Okay. Okay.

So what we'll do there is not so much warranty because you took the responsibility. Fun fact, by the way, in Hebrew, my first language, warranty and responsibility is the same word. Is that right? It's the same word. Yeah. Warranty and responsibility. It's one word in Hebrew. What's the Hebrew word? Can you say it? Okay. Okay.

So you took responsibility for your possession, for your thing, so you are warranting your own work. But warranty, not having warranty does not mean not having support. The warranty can be void, but will still support you, which means if you need parts, We'll sell you parts. You don't need to buy a whole new keyboard. It's not a gotcha type of thing. Oh, you messed it up.

So you took responsibility for your possession, for your thing, so you are warranting your own work. But warranty, not having warranty does not mean not having support. The warranty can be void, but will still support you, which means if you need parts, We'll sell you parts. You don't need to buy a whole new keyboard. It's not a gotcha type of thing. Oh, you messed it up.

Now you need a new keyboard. No, no, no. If you messed up just the circuit board, I will, you know, we can sell you just that circuit board. We sell individual parts and pieces for you to like fix whatever happened. And like, we'll spend time with you to help you like troubleshoot, figure out what went wrong and all that.

Now you need a new keyboard. No, no, no. If you messed up just the circuit board, I will, you know, we can sell you just that circuit board. We sell individual parts and pieces for you to like fix whatever happened. And like, we'll spend time with you to help you like troubleshoot, figure out what went wrong and all that.

That's so interesting. Yeah, I guess I should. I guess I should. It's like, I'm so careful of... upselling, like, of trying to... Yeah. Because I don't want to make it seem like, yeah, we'll sell you parts, like, we make a bunch of money on these parts. We don't, actually. But, you know, it's like, you can always buy parts. Like, I'm afraid of that tone.

That's so interesting. Yeah, I guess I should. I guess I should. It's like, I'm so careful of... upselling, like, of trying to... Yeah. Because I don't want to make it seem like, yeah, we'll sell you parts, like, we make a bunch of money on these parts. We don't, actually. But, you know, it's like, you can always buy parts. Like, I'm afraid of that tone.

Yeah. Right? No, you're right. We should probably link to We Sell Parts. We have a whole... post, by the way, called Right to Repair.

Yeah. Right? No, you're right. We should probably link to We Sell Parts. We have a whole... post, by the way, called Right to Repair.

Directly inspired by iFixit, where we have, we list what parts we offer and we even list prices for the parts right there. So you're not like surprised when you email to ask for the parts. It's all right there on the blog.

Directly inspired by iFixit, where we have, we list what parts we offer and we even list prices for the parts right there. So you're not like surprised when you email to ask for the parts. It's all right there on the blog.

I'm taking that on board. I love it. Maybe by the time you listen to this episode, if you go to that spray paint blog post, the link is there. Put it there.

I'm taking that on board. I love it. Maybe by the time you listen to this episode, if you go to that spray paint blog post, the link is there. Put it there.

I love it.

I love it.

We made a deck of cards.

We made a deck of cards.