Beth Buelow
Appearances
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Challenge your assumptions and your stories, which requires first, of course, being able to look at them and identify them. And for introverts, that story is often, I'm not a good networker, I'm not good at sales. Challenge all of those things.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Awesome. Well, thanks for encouraging us and inspiring us and helping us to challenge some of those beliefs.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Yeah. Introversion and extroversion has to do with where we gain and drain energy. And I must say, I'm doing a rather simplistic definition of it just for ease of explanation and to get to kind of the root of it. So introverts gain energy through solitude and drain energy during social interaction.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And while I don't like to think of them as opposites, again, for purposes of simplicity, if you think of extroverts as the opposite, they gain energy through social interaction and drain energy when left alone to their own devices for too long. And so we all fall on a spectrum. And all of us have introvert and extrovert energy in us.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
in the context of being an introvert, as opposed to trying to be a fake extrovert.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
What exactly is the introvert entrepreneur? And why did you start studying this and write this whole book about it?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Well, what I love about the introvert entrepreneur is it describes me and it describes who I serve. And it's kind of an undertapped, or I should say, underrepresented group of people who are making big strides in business. But the literature, the work that's out there is not always something that resonates with us, because there does tend to be a message of bigger, faster, more, more, more.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And you've got to be out networking constantly. It's all about sales. You have to be outgoing and all of that in order to succeed. And introverts who are drawn to entrepreneurship feel an initial excitement, and they have that initial energy around creating their business, taking their message out into the world, you know, working with clients and customers and all of that.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So there's an initial rush, if you will, of energy that happens. Then as they start to kind of, you know, the honeymoon's over and you start to kind of dig into everyday life and getting into ways that you can make your business more sustainable, it's sometimes challenging to find information, to find affirmation
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
that the way that you are in the world as an introvert is number one, okay, it's perfectly normal. And number two, that it's possible to balance your energy, your tendencies, your preferences with the need to be able to go out and sell and network and market and do all of those extroverted activities that are required. So this book and my mission is to fill that gap, to
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
to reach out to the introverts who feel that entrepreneurial call and say, number one, you can do this, and you can do this in such a way that you don't burn out because you're trying to meet the extrovert expectation that is so prevalent in all of the information out there. Here are some ways to honor who you are without selling your soul, to use that kind of cliche.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Right. What do you think are some of the misconceptions that people have about introverts in general?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
It goes to how they're perceived in social situations. And that's one reason why I like to separate out the definition from and say it's about energy. It's not about personality. People will think that introvert equals shy. When I give presentations and I ask people what word comes to mind when you hear the word introvert, it is always shy, even from people who know better.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
They say, you know, our minds typically default to the stereotype, to the single story that we have about introverts, that they're shy. And introverts sometimes internalize that. You know, from a young age, when a child is, you know, starting to walk and talk, parents are looking for social skills.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
You know, they're looking for evidence that that child is going to be, you know, socially well-adjusted. And that's talking, that's reaching out to other kids, wanting to play with them and wanting to be social.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And if a child is not, if they're already showing those introvert tendencies of needing a lot of downtime, alone time, if a parent isn't tuned into that, they can already start putting that label of, well, you know, little Beth, she's just shy, you know, it's okay. Mm-hmm. And then you grow up with that label and you don't ever really question it.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And so you think that when you go to a party or a networking event or any other big social outing and you're uncomfortable or you find it really exhausting that it's because you're shy as opposed to, well, perhaps it's about your energy and about being an introvert. That's interesting. You know, people will say, well, introverts don't, you know, I'm a people person. I'm not an introvert.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
My guest today is Beth Bielow. She has a book called The Introvert Entrepreneur. She's really involved in this whole area of study around introverts and specifically with entrepreneurs. And she writes for Psychology Today. She's been featured in Inc. and Fast Company and Forbes. And she's just awesome. And she's the sweetest lady. So Beth, thanks for being here. It's a pleasure to be here.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Well, an introvert can be a people person. It's just that we need to have a certain ratio of alone time to people time that allows us to reach out to people. So for me, you know, it might be I need two hours of downtime for every one hour I'm out and socializing and interacting with people.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And that can include and what's important for the entrepreneur to understand is that includes clients and customers. It includes the time you spend online. I remember the day I realized that just because I'm sitting alone in my office and I'm on the computer, maybe I'm blogging or I'm on social media or reading articles and commenting. It's still noisy.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
There could not be a peep coming out of my computer online. But you realize how noisy it is when you shut the lid on your laptop, for instance, and you walk away. And it's like, wow, that's like I just hit the mute button.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So it's recognizing all of those different places that you are interacting with people and understanding for yourself what's the balance that you need so that you have the energy to do those things when it's called for. It's stimulation. You know, it's just a different form of stimulation than when you're talking with people.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
I mean, you know, email and, you know, you think of how easily you can get overwhelmed or if you have too many tabs open on your browser, you know, that's another way that we can create overstimulation for ourselves that if you start to become aware of it and how much it's draining your energy, then you can start to manage it a little better.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Yeah. So do you think introverts, can they be charismatic? Like, can you go so far as to say you could be charismatic and still be an introvert?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Absolutely. I think that it's a different kind of charisma. You know, as I mentioned before, it's not about being a fake extrovert. When I get up on stage, I don't want to try to be charismatic a la Tony Robbins or any of these other, you know, high energy speakers. So charisma doesn't necessarily have to do, in my opinion. with being really high energy and really extroverted.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
It has to do with an inner power and inner confidence and trust and being able to sincerely connect with other people. Just like they say the best conversationalists are those who are the best listeners, not necessarily the best talkers. I think those with charisma, it's not necessarily somebody who's larger than life.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
It's somebody who emanates a very powerful, positive presence that helps other people feel connected to them and feel good about themselves. And I think introverts absolutely have that power at their disposal.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
What are the challenges there for an introvert salesperson or entrepreneur?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
First, it has to do with recognizing that you can approach those processes on your own terms, that you have inherent strengths, that it's not about having the gift of gab. It's not about being able to, you know, talk up a blue streak or any of that. I remember I was, do you ever watch the show The Prophet?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
There was an episode when he was, you know, of course, visiting a company and meeting the various staff. And he met The person who was the salesman. And he said, so what makes you good at sales? Or, you know, what's what are your strengths? And he says, Well, I'm a really good talker. And as soon as I heard that, I was like, and that's going to come into that's going to end up in trouble later on.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So introverts can have this story that it's all about talking. And what Marcus proved a little bit later in that same episode was that it wasn't the salesman's ability to talk that was an asset. I don't know. I think he did eventually find an asset in that person. But he basically kind of took the reins and said, here, let me let me demonstrate what really needs to happen here.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And he asked questions and he listened. And it's something that I think we know intuitive, like, of course, how do I like to be sold to? I like for somebody to listen to me, to ask questions, to find out what I really need and to be honest with me if they don't have it.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And if introverts can get through this idea that it's kind of the cheesy car salesman and, you know, what's it going to take to get you into my practice today? That it's really about listening to somebody and asking good questions and being a guide and a witness for solving their problem.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So are you an introvert? That's my first question. Are I am. Absolutely. I feel like I fall pretty, pretty squarely on the introvert scale. Although over the years, as I've taken the assessment, I inch a little bit more towards the middle, which I see as a very healthy thing.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
A lot of it is mindset and then realizing that you have some inherent strengths as an introvert in that mindset. We often are really good listeners. We often do have that strong feeling of curiosity about the world, about other people, about their needs. And we like to put the spotlight on others.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
If you can bring those ideas into your sales process, that you're really taking something that might have seemed like a challenge and turning it into a strength. And to release this story or this idea that I have to be able to answer all of their questions so much as it's about I have to ask the right questions and trust that those answers are going to come out.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So it can be, you know, it's such a mental game. You know, the inner game of sales is I think introverts can, if they understand that those assets are there for them, they can cultivate the other skills that they need to be successful.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
So you actually just wrote an article that was connected to some research that came out about introverts, extroverts, and then ambiverts. Tell us what ambivert means and then tell us about this study.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Well, remember in the beginning, I talked about introverts and extroverts all being on a spectrum. And most people lean one way or the other. But there is a group of people who fall squarely in the middle and they're called ambiverts. So think of ambidextrous. You're comfortable, you know, writing with either hand. Okay.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Amberverts are comfortable gaining energy through social interaction or solitude. And I often think of it as a Friday night test. So think of Monday morning. So it's Monday and you're already looking forward to Friday. And you say, oh, Friday, five o'clock. I can't wait to walk into my house and do what?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
You know, so an introvert, most likely their default is going to be, I can't wait to decompress. I can't wait to not have to answer email or not have to talk to anybody. Yeah, I have to go to something on Sunday, but that's okay. I have the next few days to rest. and gear up for that. An extrovert would be like, oh, I can't wait for Friday.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
I get to put on my party clothes and go out to hear the band with my friends or I'm having a dinner party on Saturday night. The ambivert doesn't necessarily have that strong default. On Monday, they're going to be like, well, I just kind of want to see how things go.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
You know, I don't have a default setting, you know, where I as an introvert, I don't think you would ever find me on a Monday saying I can't wait until go to that party on Friday night. No offense against the people who are giving the party, but it's just not what would come naturally. So ambiverts fall in that middle.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And I'd like to share a little bit more about that because I think a lot of introvert entrepreneurs find that as they grow their businesses, they do start to inch a little towards the middle.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And there is a researcher named Adam Grant of the Wharton School of the University of Pennsylvania. And he looked at – he did a personality survey to more than 300 salespeople. And then he tracked their sales records for three months. And interestingly enough, he started with the premise that it would not be the extroverts who – outperformed the introverts.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
He figured that introverts would probably do better, and he was proven right. But what he also found was that people who fell in the middle outproduced them both. So those ambiverts did better than the introverts, and the introverts did do better than the extroverts. Actually, let's see, ambiverts earned 24% more sales than introverts did, and 32% more than extroverts.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And what he posited was that the ambiverts can naturally engage in this really flexible dance. between speaking and having enthusiasm and talking with the prospect and then being quiet and listening and asking questions and just creating a great spaciousness around the conversation. Those were the people that were the most successful.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And so they were persuasive, they were influential, but they weren't pressuring. Again, a very spacious kind of environment for that conversation. So I think introverts can take heart in that. Number one, that success in sales doesn't just belong to the extroverts and that you can cultivate some of those ambivert skills. And for introverts, that means being confident.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And I hesitate to use the word bold because it implies that the opposite is timid. I don't think that we're timid in sales conversations, but we can kind of hold back questions or hold back thoughts because we want to process them or we want to save them. And we think, oh, I can just follow up later.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Well, and what really even is an introvert to start? I think there's probably some misconceptions that people have about introverts. So can you kind of clearly define the term for us?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And so the being bold would be asking them right there in that moment, you know, extrovert yourself as a verb during that time in order to strike that balance that the ambiverts have found.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
I think that's fascinating. We're running out of time, Beth. Where do you want people to go to learn more about you and check out The Introvert Entrepreneur?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
Yeah, my website is home to my blog, podcast and books. So that's the introvert entrepreneur dot com. And from there, you'll find my presence on all sorts of social media. And of course, you'll find links to the introvert entrepreneur, the book.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
And so if somebody is out there, just the last little thing who's listening and and maybe they've they've never they've always written off the idea of having their own business or they've always written off the idea of being in sales. What advice would you give to that person?
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
To challenge your assumptions and your stories, you know, which requires first, of course, being able to look at them and identify them. And for introverts, that story is often I'm not a good networker. I'm not good at sales. I don't have the energy to sustain a business. Challenge all of those things and, you know, find resources like my book, like other.
The Action Catalyst
REMASTERED: The Introvert Entrepreneur, with Beth Buelow (Business, Leadership, Mindset, Sales)
There are several other great authors who've written about introversion, then, of course, entrepreneurship. But, you know, seek out resources, seek out support and and learn how to, you know, embrace your introversion so that you can work with it instead of against it.
The Action Catalyst
CLIP: What is an Ambivert?
So you actually just wrote an article that was connected to some research that came out about introverts, extroverts, and then ambiverts. Tell us what ambivert means and then tell us about this study. Well, remember in the beginning I talked about introverts and extroverts all being on a spectrum. And most people lean one way or the other.
The Action Catalyst
CLIP: What is an Ambivert?
He figured that introverts would probably do better, and he was proven right. But what he also found was that people who fell in the middle outproduced them both. So those ambiverts did better than the introverts, and the introverts did do better than the extroverts. Actually, let's see, ambiverts earned 24% more sales than introverts did, and 32% more than extroverts.
The Action Catalyst
CLIP: What is an Ambivert?
And what he posited was that the ambiverts can naturally engage in this really flexible dance between speaking and having enthusiasm and talking with the prospect and then being quiet and listening and asking questions and just creating a great spaciousness around the conversation. Those were the people that were the most successful.
The Action Catalyst
CLIP: What is an Ambivert?
And so they were persuasive, they were influential, but they weren't pressuring people. again, a very spacious kind of environment for that conversation. So I think introverts can take heart in that. Number one, that success in sales doesn't just belong to the extroverts, and that you can cultivate some of those ambivert skills. And for introverts, that means being confident.
The Action Catalyst
CLIP: What is an Ambivert?
And I hesitate to use the word bold because it implies that the opposite is timid. I don't think that we're timid in sales conversations, but we can kind of hold back questions or hold back thoughts because we want to process them or we want to save them and we think, oh, I can just follow up later.
The Action Catalyst
CLIP: What is an Ambivert?
But there is a group of people who fall squarely in the middle, and they're called ambiverts. So think of ambidextrous. You're comfortable riding with either hand. Ambiverts are comfortable gaining energy comfortably. through social interaction or solitude. And I often think of it as a Friday night test. So think of Monday morning. So it's Monday and you're already looking forward to Friday.
The Action Catalyst
CLIP: What is an Ambivert?
And so the being bold would be asking them right there in that moment, you know, extrovert yourself as a verb during that time in order to strike that balance that the ambiverts have found.
The Action Catalyst
CLIP: What is an Ambivert?
And you say, oh, Friday, five o'clock. I can't wait to walk into my house and do what? So an introvert, most likely their default is going to be, I can't wait to decompress. I can't wait to not have to answer email or not have to talk to anybody. Yeah, I have to go to something on Sunday, but that's okay. I have the next few days to rest and gear up for that.
The Action Catalyst
CLIP: What is an Ambivert?
An extrovert would be like, oh, I can't wait for Friday. I get to put on my party clothes and go out to hear the band with my friends, or I'm having a dinner party on Saturday night. The ambivert doesn't necessarily have that strong default. On Monday, they're going to be like, well, I just kind of want to see how things go. Yeah.
The Action Catalyst
CLIP: What is an Ambivert?
You know, I don't have a default setting, you know, where I as an introvert, I don't think you would ever find me on a Monday saying I can't wait until go to that party on Friday night. No offense against the people who are giving the party, but it's just not what would come naturally. So ambiverts fall in that middle.
The Action Catalyst
CLIP: What is an Ambivert?
And there was a researcher named Adam Grant of the Wharton School of the University of Pennsylvania. And he looked at – he did a personality survey to more than 300 salespeople. And then he tracked their sales records for three months. And interestingly enough, he started with the premise that it would not be the extroverts who – outperformed the introverts.