Adam Pisk

The positive is a lot of people that have been doing something in an industry for many years just continue to do things the same way. And we've been able to look at things differently. So I suppose from that disruptive sort of mindset, say, hey, there's no reason why we should be going down that particular path. The negative of it is you don't know what you're doing.

The positive is a lot of people that have been doing something in an industry for many years just continue to do things the same way. And we've been able to look at things differently. So I suppose from that disruptive sort of mindset, say, hey, there's no reason why we should be going down that particular path. The negative of it is you don't know what you're doing.

You're testing and trying a lot of different things as you go. One mistake that we made that I was actually proud how we recovered from it is early on, we took on a client and it was a very large client. It was our largest client by a long way. We could see from fairly early on their operating methods weren't aligned to us.

You're testing and trying a lot of different things as you go. One mistake that we made that I was actually proud how we recovered from it is early on, we took on a client and it was a very large client. It was our largest client by a long way. We could see from fairly early on their operating methods weren't aligned to us.

They had an online store that were lying to their customers about stock levels, inventory levels, delivery times, and that didn't sit well with us. I suppose the mistake we made at the time was not doing our due diligence enough on bringing on a client like that. But then, even though that company was at that stage, about 50% of our revenue, it was early on,

They had an online store that were lying to their customers about stock levels, inventory levels, delivery times, and that didn't sit well with us. I suppose the mistake we made at the time was not doing our due diligence enough on bringing on a client like that. But then, even though that company was at that stage, about 50% of our revenue, it was early on,

We decided to terminate that client, which was a big move. It was meant 200 staff that were working for us. We had to find other jobs, which was very challenging. And losing half your revenue by terminating your biggest client is a difficult decision. But it ended up being the right decision.

We decided to terminate that client, which was a big move. It was meant 200 staff that were working for us. We had to find other jobs, which was very challenging. And losing half your revenue by terminating your biggest client is a difficult decision. But it ended up being the right decision.

We grew much faster and we weren't distracted by the additional pressure, stress issues that this one client gave to us.

We grew much faster and we weren't distracted by the additional pressure, stress issues that this one client gave to us.

We're really optimistic. I suppose the long-term future, I'm not sure. And I'll give you the context for that. AI is moving quickly. And we've seen, even in the past month, changes in AI technology that's

We're really optimistic. I suppose the long-term future, I'm not sure. And I'll give you the context for that. AI is moving quickly. And we've seen, even in the past month, changes in AI technology that's

What it's meant is that people from the developing world are now on a more equal playing field because they may not have had the Harvard, Stanford education, but AI has really leveled the playing field where you can get someone at $5 an hour to now really as effectively do a lot of the work that you're paying someone $50 an hour locally to do because the AI just enhances their capabilities.

What it's meant is that people from the developing world are now on a more equal playing field because they may not have had the Harvard, Stanford education, but AI has really leveled the playing field where you can get someone at $5 an hour to now really as effectively do a lot of the work that you're paying someone $50 an hour locally to do because the AI just enhances their capabilities.

And so at the moment, there's been a real boom in what we do in partnering a person from the developing world who's smart, but understands how to utilize AI to make them even smarter. That's what's really triggered a lot of our ongoing growth in that companies have started to realize that.

And so at the moment, there's been a real boom in what we do in partnering a person from the developing world who's smart, but understands how to utilize AI to make them even smarter. That's what's really triggered a lot of our ongoing growth in that companies have started to realize that.

And then they get a better experience out of the whole process as well when you match a good person with the right technology. Now, long term, what I'm saying I don't know is obviously for all of us, and I'm talking every single person in every single role, including a podcast host that can have an AI bot ask questions, you know, where does it lead to? I think we all need to be careful of that.

And then they get a better experience out of the whole process as well when you match a good person with the right technology. Now, long term, what I'm saying I don't know is obviously for all of us, and I'm talking every single person in every single role, including a podcast host that can have an AI bot ask questions, you know, where does it lead to? I think we all need to be careful of that.

But at the moment, it's meant a lot more productivity and efficiency for our agents to deliver better value for our customers. And therefore, they're hiring more people. So it's been good now. Where it leads to, I'm a little scared.

But at the moment, it's meant a lot more productivity and efficiency for our agents to deliver better value for our customers. And therefore, they're hiring more people. So it's been good now. Where it leads to, I'm a little scared.