Customer Royalty, the Revolution of Unified Profiles, and AI-driven Engagement with Alex Levin

Get ready to revolutionize your approach to customer engagement with the insights from Alex Levin, the visionary CEO behind Regal.io. In our latest episode, we break down the transformative power of treating every customer like royalty, the secret sauce that's reshaping business strategy in a digital-first marketplace. As Alex takes us from his unexpected tech pilgrimage to the founding of Regal.io, you'll discover the game-changing potential of unified customer profiles that tailor experiences across the board—from retail therapy to the nurturing of patient relationships in healthcare.Imagine a world where your business could predict and fulfill every customer's desire before they even click 'send' on that service inquiry. That's the crux of our discussion with Alex, where we dissect the intricacies of customer service at scale, the revolution in email marketing, and the marvels of journey builders that are setting new standards for brand engagement. Finally, join us as we navigate the digital marketing terrain that's swiftly moving away from costly, ephemeral channels to forging direct, lasting relationships with customers. As Alex shares his expertise, we look at the pivotal role of AI and large language models in gleaning context from data—ushering in an era of customer interaction that's both incredibly personalized and meticulously overseen by the human touch. This isn't just a conversation; it's a masterclass in staying indispensable in the SaaS consolidation wave and becoming the data steward your company needs to succeed in the ever-competitive marketplace.What's New In Data is a data thought leadership series hosted by John Kutay who leads data and products at Striim. What's New In Data hosts industry practitioners to discuss latest trends, common patterns for real world data patterns, and analytics success stories.

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