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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

20Growth: How to Scale to $30M ARR Bootstrapped through Content and Brand | The Ultimate Equation to Success in Sales and Why Most Founders Suck at Sales | Why You Should Overpay People and What That Means with Guillaume Moubeche @ Lempire

Fri, 13 Dec 2024

Description

Guillaume Moubeche is the Founder of Lempire, a company he has bootstrapped in the most competitive market in technology and scaled to a staggering $30M in ARR. Guillaume has never raised primary funding for the business but sold $10M of secondary at a $150M valuation. Guillaume is also an angel investor and and best selling author.  In Today’s Episode with Guillaume Moubeche: 1. How to Build a Sales Machine: What is the biggest mistake founders make when crafting their ideal customer profile? What are Guillaume’s biggest lessons in scaling from $0-$1M in ARR?  Why are most founders afraid to sell? What can they do to overcome this? What is the ultimate equation to success in sales? 2. How to Build a Content Machine: How does Guillaume come up with ideas for new content? How does he structure his content creation time?  How does Guillaume advise founders on which platform and content type they should focus on? What are the biggest mistakes they make? How does Guillaume think about content repackaging and reposting? What have been some of the biggest lessons in how to get the max out of existing content? 3. How to Build a Hiring Machine: Why does Guillaume think you should pay people well above market rate? What does it allow you to do as their employer? Why does Guillaume think in 90% of times, more people equals more problems? What have been Guillaume’s biggest hiring mistakes? What did he learn? 4. Making $10M, Ironman and Family: How does Guillaume reflect on his own relationship to money? How has it changed post making $10M?  Why does Guillaume believe that endurance sports makes for better entrepreneurs? When asked if all the sacrifices were worth it, how does Guillaume respond? What does his life not have yet that he would most like?    

Audio
Transcription

0.169 - 24.968 Guillaume Moubeche

When I first started, I thought that you had to be unique to succeed in a market and you had to be like the first mover in order to really succeed. But later on, I realized once the market is crowded, it means the product market fit already exists. If they're not paying, it means that something is wrong. If you want the equation of sales, sales is equal timing times trust.

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25.289 - 28.091 Guillaume Moubeche

Timing and trust is either equal to zero or one.

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28.271 - 48.321 Harry Stebbings

This is 20 Growth with me, Harry Stebbings. Now, stay on 20 Growth. We dive into an incredible growth story. Guillaume Mubache bootstrapped Lempire from founding to now over $30 million in annual recurring revenue, and he did this through an incredible content flywheel unlike any other. He also built this incredible microbrand in his vertical, and today,

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48.581 - 70.114 Harry Stebbings

He opens the playbook on content creation, content distribution, brand, sales, the sales equation, and so much more. This is a very tactical and granular show, which are really always my favorites to do, and Guillaume was incredible. But before we dive into the show today, one of the easiest investment decisions I have made over the last three years is investing in 11X. They're digital workers.

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70.274 - 90.308 Harry Stebbings

Don't just automate tasks. They transform your business. With 24-7 operations, multilingual capabilities, and human-like intelligence, they're revolutionizing how work gets done. From prospecting to closing, 11X is the all-in-one platform that allows you to reduce costs, increase pipeline, and boost conversion rates.

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90.548 - 111.942 Harry Stebbings

And that's why companies like PLEO, Handshake, SourceGroff, and more are customers and lovers of 11X. Check them out today at 11x.ai. You will not regret it. And speaking of incredible products... When I spoke to Canva co-founder Cliff Oberacht on the podcast last year, he touched on how visual content is fast becoming the fuel that's driving the modern workplace.

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112.062 - 134.044 Harry Stebbings

And your team needs to create an engaging visual pitch deck to sell an idea. A product launch needs an inspiring video to excite investors and customers. It's a game changer for visual communication at work. Canva turns your team into master visual communicators so they can get their point across with visual impact inside and outside your business with no design experience needed.

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134.144 - 156.817 Harry Stebbings

With Canva, any team member and any company Whether you're a startup or a global organization, you can design compelling on-brand visual content quickly and easily. And that's why 90% of the Fortune 500, 90% use Canva. Start designing today at canva.com, designed for work. And talking about growth, let's dive into how Voyantis is transforming customer acquisition.

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157.378 - 169.048 Harry Stebbings

As this is my growth podcast, I'm so excited to share with you the amazing story of the fastest growing company in my portfolio, Voyantis.ai, who isn't being asked by their board to improve unit economics.

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169.208 - 188.126 Harry Stebbings

The Voyantis is the first and only company I've seen that has found the way for you to crack this nut by not only leveraging your first party data to predict customers' lifetime value, but truly coupling these predictions with a prescriptive layer integrating with and influencing each and every step of your customer's growth journey.

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188.266 - 209.504 Harry Stebbings

Voyantis helps you acquire the right customers in Google and in Meta, allocate incentives to the right customers via your Salesforce and Braze, and trigger the right upsell option at the right time for each of your customers. Oh, and check this out. The best part, Voyantis are not only increasing ROI by 20% to 40%, but they're also improving the quality of your customers.

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209.784 - 237.387 Harry Stebbings

Their solution has already improved Unity Economics for leading companies like Miro, Rappi, Moneyline, and many, many more. So if you want to improve your LTV to CAC ratio before your next board meeting, which I recommend, start by heading over to voyantis.ai forward slash 20VC. That's V-O-Y-A-N-T-I-S dot A-I slash 20VC to get a free value assessment. You have now arrived at your destination.

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238.167 - 248.151 Harry Stebbings

Guillaume, listen, I am so excited for this. Dude, as I was saying beforehand, you are one of the coolest guests to do prep for with some of the diligence material we got. So thank you so much for joining me today.

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248.512 - 256.495 Guillaume Moubeche

Thanks a lot for having me. To be honest, I'm super excited to be on the podcast. Big fan of everything you've done. So I'm sure it's going to be a fun conversation.

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256.795 - 270.36 Harry Stebbings

Dude, it's going to be really fun. I mean, I don't get guests like you very often, so this is awesome. You've bluntly scaled Lempire to 28 million in ARR, I think it is. How's the scaling journey gone? What have been the highlights? What should people know as an intro?

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270.721 - 296.803 Guillaume Moubeche

Yeah, I think like we started Lempire with Lemlist in 2018. So Lemlist is a sales engagement platform. Our biggest differentiator was essentially the personalization part. It was a very crowded market when we first got started. As we kept growing and having more product market fit, I felt like it was time a bit for us to start expanding the product line.

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297.063 - 322.319 Guillaume Moubeche

So right now, Empire is a suite of five tools that helps... B2B businesses turn into big names. So we help them with customer acquisition from all sides. I would say that it's been a hell of a ride, you know, with a lot of ups and downs. But the good thing is like we've been like fully bootstrapped. So we will end up the year close to like 29 million in ARR with 10 million in EBDA.

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322.639 - 328.382 Guillaume Moubeche

So it allows us to have a lot of like flexibility in what we want to do and how we want to do it. It's pretty cool.

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329.503 - 347.968 Harry Stebbings

I mean, those are good numbers. As a venture investor, I don't normally see those numbers, do you? My first question to you there is, as a venture investor, I also go, oh, God, Guillaume, really? That's such a crowded market. That is a difficult place to win. How do you advise founders who are told by investors, oh, that's a really crowded market?

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348.368 - 372.861 Guillaume Moubeche

You have two ways to approach it. It's like basically blue ocean versus like red ocean strategy. When I first started, I thought that, you know, like you had to be unique to succeed in a market and you had to be like the first mover in order to really succeed. But later on, I realized that once the market is crowded, it means the product market fit already exists.

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373.302 - 394.746 Guillaume Moubeche

It might not exist with your own product, but if you try and succeed in being better than competition, you can win big. So I think for me, it's just a different kind of bet that you're making from the start. And I remember that when I first started, some people say that they are proud bootstrapper and they were like hardcore bootstrapper from the start. And if I said that, I would be simply lying.

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396.006 - 406.071 Guillaume Moubeche

When I first started, I wanted to raise funds. I just got rejected so many times that eventually, you know, like I became a bootstrapper. So it wasn't really by decision at first.

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406.291 - 412.294 Harry Stebbings

What do you think you did differently because you couldn't raise money than you would have done if you had raised money?

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412.694 - 430.931 Guillaume Moubeche

First thing, we didn't have money. So I started the LEM list with only $1,000. So I couldn't hire anyone. The things that I would have done with money is obviously like hire people to do all the things that as a founder, I felt like were not worse of my time, which was definitely a mistake.

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431.772 - 452.114 Guillaume Moubeche

but typically, you know, like I see too many founders because right now I've invested like in, in around like 20 startups. We, I mean, with, with Lampire, I also cashed out $30 million. So made money along the way, et cetera. But I see that too many founders, you know, are afraid to do like sales, because they believe that sales is a job like anyone can do, etc.

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452.154 - 473.127 Guillaume Moubeche

But actually, sales is the most important skills you need to learn as a founder because everything is about sales. It's about sales when you want to hire a top talent. It's about sales whenever you need to make your first dollars and understand what people are really buying, what specifically they are buying. So the fact that I couldn't raise

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473.587 - 496.549 Guillaume Moubeche

I spent the first 18 months where I was doing pretty much like everything. So I would do like customer support. I would do like all the sales demos. I would also do like the marketing and websites. So I would write content and I kind of started building, I would say, like a very efficient customer acquisition engine, if I can call it that way. And to sum it up, you know, like...

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497.43 - 521.284 Guillaume Moubeche

Because our products, when you are in a very competitive market, you need to define clearly who your persona is going to be. We started, you know, entering the market with the low end of SMBs. So mostly like founders. So people, we can basically act quick and we're looking for the most innovative solution to have an edge. And by entering that market, what I would do is I would eat my own dog food.

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521.604 - 541.012 Guillaume Moubeche

So use Lemlist to do sales prospecting. Then when I was in meetings with these founders, they would say, oh, I'm not sure if cold email actually works. So I would say, how the hell are we having this conversation right now? And then they would say through cold emails. And I was like, exactly. So I would close deals in that manner.

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541.492 - 563.513 Guillaume Moubeche

I would test different approaches, different industries in my sales prospecting. And every campaign that would work really well, I would write content about it. The content was actually unique because no one at the time was actually sharing the actual sales prospecting messages that they would be sending. So that would help our user understand what's working and what's not.

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564.274 - 573.943 Guillaume Moubeche

And at the same time, I was also because... Prior to launching Lemlist, I had a lead generation agency, so I was already running tons of sales prospecting campaigns.

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574.323 - 597.421 Guillaume Moubeche

And at that time, I was basically onboarding customers and telling them, as long as I can do your sales prospecting campaigns for you, you will let me use the content that we create together with your own results and sales prospecting messages. And they were fine with it. So I also leverage our own customers' stories to create a community.

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597.902 - 612.615 Guillaume Moubeche

And from that community, you know, I got insights on how to get a better product, improve the product, and then go again, you know, like start again, eating my own dog food and testing like the new features, seeing whether or not they bring more or better results and so on and so forth.

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613.415 - 619.84 Harry Stebbings

I love the content flywheel. What percent of new revenue came from content, broad strokes, versus outbound?

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620.16 - 641.191 Guillaume Moubeche

Creating content is basically the same as pushing a super heavy ball. There is a myth where he's pushing this heavy, heavy rock on top of the mountain. On his end, it always goes back. But for us, it takes you a lot of effort. And the effort for me was creating content and doing sales prospecting.

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641.231 - 669.886 Guillaume Moubeche

So I would say the first year I closed around 100 customers myself, which is equal to around 300 demos. So 300 demos, I had basically 33% conversion rate, so 100 customers. And for a year, almost zero customers were coming from the content or very little. And after that, The content started like picking up and then Lemlist became like a company where that was really like driven through inbound.

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670.266 - 680.96 Guillaume Moubeche

Basically, it became like outbound represented with the next years when we reached like millions in revenue. It was maybe 20 or 30 percent outbound and 70 percent inbound.

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681.54 - 694.009 Harry Stebbings

I want to go back to the early sales days that when you were selling and you were, as you said, they're getting 300 demos, a hundred convert. What do you think are the biggest mistakes that founders make in the zero to one phase when it comes to creating that first sales playbook?

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694.309 - 714.122 Guillaume Moubeche

I think people are afraid to do sales prospecting. Like they are afraid, you know, to put themselves out there. They're afraid to sell. So I think like the, the biggest mistake is, uh, one being afraid, like, uh, that's you're not going to sell, being afraid that your product is not ready. There is always this thing. And for me, it was the same.

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714.542 - 728.968 Guillaume Moubeche

When you have to sell something that is obviously not as good as competition because they've been working on it for five years. So it's how do you find that unique selling point that's going to make the conversion easier?

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729.408 - 744.731 Guillaume Moubeche

And I think it's kind of like it requires like a lot of trial and errors because you're going to believe that people are buying your product for X, Y or Z. But in the end, it can be something totally different. So I think like people are by definition afraid of rejection.

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745.251 - 762.655 Guillaume Moubeche

And what they love is to kind of like hide behind processes, behind we have this product roadmap, behind like we're doing this and this. But I think the biggest mistake is not trying to sell. And if someone is not paying, whether your product is ready or not, if they're not paying, it means that something is wrong.

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762.755 - 772.177 Guillaume Moubeche

It means that the problem is not painful enough and that you should like continue digging, continue talking to them to understand what is the main problem that you are solving.

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772.717 - 781.826 Harry Stebbings

I'm so enjoying this, but I'm in venture where we have a lot of well-funded companies and they say, Harry, we have a lot of design partners and design partners don't pay any money.

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782.126 - 798.721 Guillaume Moubeche

How do you feel about design partners? I think you shouldn't call someone design partner if they don't spend, uh, anything, you know, like it's a, it's not a design partner. It's like, uh, it's, it's your grandmother being nice with you and telling you that you are like the most handsome person in the world, you know, like it's a, It doesn't work out.

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798.761 - 816.728 Guillaume Moubeche

It's not going to serve you, you know, in life. Like sometimes you need just a ground check, you know, and I think design partners are obviously like great because it's important to have feedback from key customers. More than key customers, I would focus on some things that I call like the magnet persona.

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817.128 - 840.132 Guillaume Moubeche

So for me, and this is something people also forget whenever they are building a product, it's what's your magnet persona? And the magnet persona is basically the persona that will attract everyone around. So typically, if you take Apple, for example... Computers back in the days, they were like really like for geeks. And then, you know, it became like something that every company would add, etc.

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840.152 - 860.083 Guillaume Moubeche

But Apple, they focused on designers. But why is it like a really awesome person at designers? Because a designer by definition is cool and everyone wants to be cool. So if you're a person high school, and if you're saying like Apple is for designer, what it means is like Apple is cool. And now everyone's using iPhone, everyone's on Mac.

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860.383 - 883.177 Guillaume Moubeche

And you have even studies that shows that you actually feel, I think it's like 30% more creative when you're on a MacBook versus a fucking PC. So I'm like... This is the power of a magnet persona. So whenever you are like for us, typically like to bring it back to software, it's what is the target audience for us in our space that is linked to prospection and sales, you know?

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883.197 - 888.882 Guillaume Moubeche

So it was really like, how can we define like within the sales teams, the persona that's going to be the most attractive?

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889.162 - 900.806 Harry Stebbings

How did you approach that? Because sales isn't always the coolest. SDRs are basically cold email monkeys in a lot of people's eyes. How did you identify who's the cool one that you want to be the persona?

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901.066 - 924.978 Guillaume Moubeche

So for us, it was actually like repositioning what sales is truly about. And for me, if you want the equation of sales, sales is equal timing times trust. Timing and trust is either equal to zero or one because it's either the right moment or it's not. And it's either I trust you or I don't. There is not like I trust you averagely. No, it's...

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925.458 - 938.907 Guillaume Moubeche

If you stress someone averagely, you just don't trust them and you're just too polite to say it. So the goal was like, okay, on this principle, we believe that sales is all about relationship because sales is about, you know, like helping someone solve a very specific problem.

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939.207 - 962.46 Guillaume Moubeche

And we want people to understand that sales is really about helping, that sales can be cool and that sales reps should be enabled to have the right product to help them meet someone that needs help, you know? And by focusing really like on that persona and bringing the cool factor and the relationship factor into sales, we basically tied our solution with relationship and with revenue.

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962.68 - 971.785 Guillaume Moubeche

Meaning like if you build relationship, obviously you're going to make more sales. If you make more sales, Lemlist is basically your go-to tool because the ROI is easy to calculate.

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972.606 - 976.608 Harry Stebbings

How much money did you make in that first year from the first 100 customers, broad strokes?

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977.068 - 1003.835 Guillaume Moubeche

We started Lemlist, first line of code, January 2018. We started selling the product in April. So it took us like three months to have really like first paying customers. Then in December 2018, we had 100 customers. And I would say that year to year, so April to April, we were at 250K ARR, so $250,000. Then after that, we grew very quickly to like a million.

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1004.236 - 1007.54 Guillaume Moubeche

And then to 10 million, it was three and a half years in total.

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1007.84 - 1020.355 Harry Stebbings

Okay, so now with the benefit of hindsight, dude, you can look back and go, oh, these were the fuck ups that I made. When you look back at the first zero to 250k, that April to April, what are you like, oh, we fucked up on that.

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1022.043 - 1038.935 Guillaume Moubeche

One is really like something, it was quite harsh, but there are also some funny parts in it. Eventually, you know, I was really looking at how many visitors do we have, how many like customers are activated from the signups and how many are paying.

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1039.295 - 1059.305 Guillaume Moubeche

So activation for us, it's basically like that one metric that you try to find in your software that's going to tell you whether or not people see the value of what you've built. So for us, activation rate was how many people who signed up actually launched a sales prospecting campaign. And that number was like really crap at first. It was like something like 10%.

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1059.946 - 1079.918 Guillaume Moubeche

So I tried to interview people, but it was super hard because once people are unhappy with your product in self service, obviously they don't want to talk to you. So I was like, okay, trying to search. And eventually I was like, we need to redesign entirely the product. So we decided to redesign from scratch the entire flow to creating like campaign.

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1080.358 - 1105.093 Guillaume Moubeche

I remember pushing the new project like in production, like it was a Friday night and I woke up Saturday and on the community we had, there were like so many people like swearing at us, like the support, it was insane, the amount of messages and And people hated it. They hated the new interface. A lot of stuff were missing, etc. So it was crazy. We had the highest churn.

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1105.473 - 1125.986 Guillaume Moubeche

Yeah, I think the churn that month was close to like 50%. So that was like huge. We fixed, you know, like a lot of the bugs and a lot of the things we try to improve. But when I looked... one month after that, because I still believed at the time that it was the right solution. I still believe that the one who churned didn't use the product as it was meant to be.

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1126.306 - 1145.282 Guillaume Moubeche

And they were using it for different use cases. So at that time, it's quite harsh because a lot of people, they were talking to me on the chat and then they say, I want to speak to a manager. And I was like, I'm the CEO. But they believe the company was much bigger than we were. And it was just crazy how people would react.

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1145.642 - 1169.712 Guillaume Moubeche

But a month and a half later, when I look back at the activation with the new product and the new design and the new UX story, we were actually from 10%, we went to close to like 45% and increased that month. Basically like the month where we had 50% churn, I think we were basically like no growth at all because the acquisition kind of like... brought it back to zero.

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1169.853 - 1194.6 Guillaume Moubeche

And the months afterwards, we were at a growth rate of 40% or something like that. What did you change to take Activation from 10% to 40%? Initially, the way it was built, you had to create different templates. You had to create a list. You had to create a lot of different things in different areas. And once you had created everything, then you had to combine everything into a campaign.

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1194.961 - 1210.497 Guillaume Moubeche

But if you wanted to create a campaign and had not created anything before, you couldn't. And that's why people were pissed off because they did not understand that you had to be like, it was basically kind of like an engineer product, you know, like first you build all the building blocks and you are very well structured.

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1210.777 - 1224.521 Guillaume Moubeche

And then later on, you combine it, you make tests, and it's much easier for you to do it. But in reality, people, they want, you know, like you should take them by the hand and say, this is step one, then this is step two, this is logical, and step three, and so on and so forth. So that's what we did.

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1224.561 - 1233.164 Guillaume Moubeche

We entirely rebuilt the campaign creation, making it like much easier for people to go from A to Z. And it changed pretty much everything at that time.

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1233.584 - 1252.502 Harry Stebbings

How do you advise founders when they have 10% activation rates on their products or clear user dissatisfaction? And they're just not sure whether they should keep going. What's your advice? Because we have two opposing schools, which is like great entrepreneurs are persistent and just keep going. But then there's also a time when it's just not working and you should stop.

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1252.882 - 1254.043 Harry Stebbings

How do you advise founders?

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1254.503 - 1277.871 Guillaume Moubeche

Activation rate and churn. For me, it's like two topics that you need to approach first. by considering two different routes, I would say. The first route is, is it a marketing and acquisition problem? Because typically if I'm selling for sales and my product is meant for sales, but the only people I'm attracting are marketers and they're not going to use it in the same way,

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1278.331 - 1300.357 Guillaume Moubeche

then maybe it makes sense that your activation rate is super low or that your churn is super high. So that's like the first thing is, am I attracting the right customers? I think this is a question you should truly ask yourself. And then if you are, and if these are the customers you want to attract, then the question you should ask yourself is, why is the activation rate so low?

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1300.837 - 1318.244 Guillaume Moubeche

Is it because the problem is not pressing enough? Is it because of our software UX? And for that, I think you should really go through it with the right tools. So you can use like, I don't know, like a hot jar or mix panel or whatever, just to track like all the events and understand what people are doing and how they're doing it.

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1318.624 - 1340.095 Guillaume Moubeche

And I think this is the most important because especially if you're like... engineering background founder, you're going to say, okay, I'm using all these tools and finding my answers myself. But this is not the best way. The best way for me is to call people. And if they don't answer, call again and again and again until you get to a point. And it's fine. It's your right.

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1340.135 - 1356.027 Guillaume Moubeche

Someone sign up to your project. They didn't like it. It's your right to understand why you're an entrepreneur. You have your mission. You should be driven. It's super important. And for me, I think people just are just afraid to talk. And sometimes when they're afraid to talk, you know, like they just don't get to the bottom of it.

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1356.067 - 1361.293 Guillaume Moubeche

And they make assumptions that would have been proven wrong just if they had pick up the phone and talk for five minutes.

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1361.693 - 1370.963 Harry Stebbings

Kenneth, what's your biggest lessons on pricing in competitive markets? You've mentioned before about Bluntly being in a very competitive market. How do you think about biggest lessons and reflections on pricing?

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1371.283 - 1397.732 Guillaume Moubeche

pricing is really hard what i can say is overall as your product and this is like maybe a good rule for every founder as your product evolves and as you're bringing more value your price should increase and this is a rule that you should have and and i think like our growth has been uh has been driven also by price increase at some point and it's it's quite helpful so don't hide behind like until the next feature or whatever like increase your price every year at least you know and then

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1398.172 - 1416.677 Guillaume Moubeche

It's also important to see where your market is heading. You know, like we're in a phase with a lot of uncertainty. I think economically also people are a bit like more strict on what do they want to spend. I think a lot of people are suffering in this market. Not so much because their price is too high.

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1416.697 - 1441.188 Guillaume Moubeche

I just believe it's that people are realizing that if they're not using a tool, they shouldn't pay for it. And if you look at like the amount of enterprise accounts who've been sold onto 1500 license or user or seats or however you want to call it, and actually only like 15 people are using it. Yes, it's normal that the CFO comes in and say, maybe we shouldn't pay that price.

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1442.729 - 1458.396 Guillaume Moubeche

So for pricing, I would do like two aspects. One, it's like increase price regularly if you're still delivering like a lot of value. And the second thing is look at your market because sometimes like pricing is changing and evolving in a market and you need also to adapt to what's happening.

0
💬 0

1458.616 - 1466.6 Harry Stebbings

Can I ask you, when did you decide to do a second product? You have Lemlist, it's going well. At what revenue is Lemlist when you do a second product?

0
💬 0

1467.159 - 1475.566 Guillaume Moubeche

The second product is a product we actually sold, and it was, I think, a year and a half after Lemlist. So what revenue are we at there, like 500K?

0
💬 0

1475.966 - 1488.536 Harry Stebbings

I think we're closer to a million. Okay, closer to a million. Why do a second product? This is when you're just getting a community to be built. You're getting a brand. Why lose focus with a second product?

0
💬 0

1489.969 - 1501.095 Guillaume Moubeche

Yeah, that's a very good question. Focus is my enemy. I'm more like Mr. Chaos, but it took me years of psychotherapy to realize it.

0
💬 0

1502.381 - 1519.626 Harry Stebbings

I spoke to your team before this show. I'm not going to name who said this, but one of them said you were unrealistic in your expectations. That was a challenge. Do you think that is fair? And to what extent is that good because it pushes teams versus bad because it creates challenging environments?

0
💬 0

1520.306 - 1544.769 Guillaume Moubeche

I don't think it as something really bad, to be honest, because if you had to say that in 2018, in a market where you have sales loft outreach were around for three, four years, and then hundreds of other competitors who have raised like tens of millions, that a French company out of Paris would have like thousands of customers in the U.S. be international worldwide.

0
💬 0

1545.089 - 1569.931 Guillaume Moubeche

grow to like 28 million in AR and 10 million in EBDA in like six and a half years. Yes, this is totally unrealistic. It's against the odds. So I think sometimes you truly need to dream big and be realistic if you want to achieve something that very few have done in the past. When has being unrealistic hurt you? I think I got cocky eventually or too confident.

0
💬 0

1570.271 - 1593.06 Guillaume Moubeche

What hit me hard was growth is not exponential. When you have like an exponential growth, it's actually not mathematically, it's never truly an exponential. It's always a S-curve. And the companies that maintain, you know, and that make it look like an exponential are the ones that were smart enough to plan for the next X curve. And we weren't.

0
💬 0

1593.441 - 1611.546 Guillaume Moubeche

And we weren't because eventually I got too cocky and I was so confident that everything we would do, that our top of funnel and that our market was so big that no matter the core problem we had from the wrong targeting and the high churn of certain segments, no matter what we would do, we would always find more and more customers.

0
💬 0

1611.566 - 1632.508 Guillaume Moubeche

Like the bucket can be leaking, but if your top of funnel is always bigger, there is no issue. And this is when I got cocky. This is when it hurt us. And this is where we faced like a plateau. What happened specifically? What happens is your company from a day to another start plateauing. You don't see this two digit month over month growth rates.

0
💬 0

1633.148 - 1652.556 Guillaume Moubeche

You don't understand why you're like thinking that you're doing something wrong. You're trying to to find, you know, like what's not working and you don't understand. You don't understand no matter what you do, because when you are very driven by inbound, by content, by all of these things, you don't track. You don't track what brings what.

0
💬 0

1652.697 - 1672.725 Guillaume Moubeche

Because, you know, like there is a quote by Gary Vee that I like that says, what's the ROI of your mom? And what it means, you know, it's like, obviously your mom, she gave everything for you. You know, like she was, maybe she gave you like the extra confidence. My mom is Italian. So obviously like she loves me a lot, et cetera. So it's like, she gave me like extra confidence. She gave me love.

0
💬 0

1672.765 - 1691.234 Guillaume Moubeche

She gave me like a lot of things. And how exactly do you measure that ROI in your life? It's almost impossible. For me, marketing is the same. For VC-backed companies, when you go and you are like at a board meeting, Obviously, you have to show that your marketing efforts are bringing revenue. So what do most VC-backed companies do?

0
💬 0

1691.515 - 1710.445 Guillaume Moubeche

They spend money and marketing money on ads, SEO, where you can track the conversion of articles, even though that's inaccurate. You try to build a model that gives you the attribution that is also inaccurate, but everyone is fine with it because it looks good on slides. All of that, what we don't realize

0
💬 0

1710.845 - 1731.467 Guillaume Moubeche

is the amount of money it requires to build that tracking team, to build that data team, to have like all this conversation with people on what should we do? Should we continue? Should we do X, Y, Z? And my approach to business is much more simple. For me, it's like it has always been about are we proud of the content that we deliver? Is this...

0
💬 0

1732.168 - 1752.388 Guillaume Moubeche

bringing enough value for our users to be helpful in the problem that they are trying to solve. And if the answer is yes, then we continue to do it. So when you have this mindset, obviously, when something is not working anymore, it's very, very hard. because you're kind of like shooting in the dark. You don't know what's working, what's not working. And for us, that was very tricky.

0
💬 0

1752.628 - 1772.258 Guillaume Moubeche

And what we had to do at the time was start understanding the core metrics for us. And that's why, you know, I mentioned Churn a bit earlier. It was understanding what is the persona that is not churning, meaning what is the persona we're bringing the most value to. And that persona were actually like sales team over like four people.

0
💬 0

1772.538 - 1797.413 Guillaume Moubeche

So when a sales team has more than four people, we realized that the net retention was over 100% monthly. Whereas when it's like a founder or a marketer or like the first employee of a startup, the churn can be up to like 15% monthly because... Obviously, these guys, by definition, sometimes their business doesn't work. Sometimes they can't find customers. Sometimes X, Y, Z reason happen.

0
💬 0

1797.834 - 1816.19 Harry Stebbings

I think the biggest mistake that founders make today is as they approach a launch, they get more and more nervous that no one will adopt their product. And they expand the target market from sales leaders to sales and marketing to sales and marketing and early stage founders. And then you mean less and less to more and more people. And it doesn't resonate with anyone.

0
💬 0

1816.61 - 1835.718 Guillaume Moubeche

Yeah, I 100% agree. I think like the best companies for me are the ones, you know, who have like a very specific use case. And that's where we're heading right now. It's like we know that from, let's say, 40 from from sorry, four sales rep to 100 sales rep. We know that we're the best tools on the market and we're building it right now.

0
💬 0

1835.878 - 1841.06 Guillaume Moubeche

You know, it's like we're we're doing everything to build that for the current economy.

0
💬 0

1841.46 - 1846.987 Harry Stebbings

So when you had that plateau moment, that hard moment, how much in revenue then? Where's the business at that stage?

0
💬 0

1847.507 - 1853.154 Guillaume Moubeche

At the time, I think we were on like 13 or 14 million in annual recurring revenue.

0
💬 0

1853.515 - 1857.76 Harry Stebbings

At this point, are we having VCs just massively inbound us trying to give us money?

0
💬 0

1858.263 - 1876.395 Guillaume Moubeche

Yeah, so I always receive because the thing is like I've been building in public since day one. So I share like revenue metrics, etc. And obviously that attracts some investors. But when you're high in EBITDA, like I had to learn about what secondary meant and what cash out meant.

0
💬 0

1876.796 - 1897.89 Guillaume Moubeche

Because for me at the time, the only thing I saw was like fundraising, meaning you take money and you put it in your company's bank account and then you spend it to hire more people, etc., But I felt like it was not the solution for us. I don't think that hiring more is always the answer to growing faster. And actually, I think sometimes it's the opposite.

0
💬 0

1898.711 - 1919.864 Guillaume Moubeche

I've seen too many times, you know, like you hire too quickly, you hire the wrong people, you can't keep like a high level, you know, like a high talent density and eventually like... But... In some cases, it's really helpful, but in our case, it wasn't the right timing. So I had another investor approaching us and talking about cash out and secondary.

0
💬 0

1920.304 - 1928.549 Guillaume Moubeche

And in that end, I was like, okay, tell me more. And it's basically when the money goes directly to the founder. And I think this is really awesome.

0
💬 0

1929.27 - 1943.423 Harry Stebbings

We're going to get into that. I'm just intrigued. Fundraising, I'm a venture investor, so I'd come back with a couple of things. It is my business, so expect me to sell. Would you not have benefited from being able to invest more in product, more in design, more in building out a content team?

0
💬 0

1943.984 - 1949.87 Harry Stebbings

If the business had had more cash, you could have built much more sophisticated product growth and content teams.

0
💬 0

1950.47 - 1972.48 Guillaume Moubeche

The only thing I know, once we started making a lot of profits before we acquired another business. So we had like some cash in the bank that we use for M&A, but we use it like for a different purpose. We started spending more on hiring. And I remember in six months at the time, we doubled the team almost. And we were like maybe like from 30 to 60 people.

0
💬 0

1973 - 1997.926 Guillaume Moubeche

I realized how bad hiring could really kill your company. And for me, you know, I have this feeling where when you feel the pressure to hire more, to spend faster, et cetera, if you're not skilled enough, it's going to be like really, really bad for your company and it can kill it. And in full transparency, I wasn't good enough at hiring for me to be able to handle like a fundraising.

0
💬 0

1998.266 - 2005.968 Harry Stebbings

What have been your biggest lessons on hiring then? Like bluntly, it's the hardest thing a founder will do. But given that assessment, what are your biggest lessons?

0
💬 0

2006.768 - 2027.614 Guillaume Moubeche

One, you should hire people who have done it already. Literally, like because bootstrap mindset, you know, it gives kind of the underdog vibe. So from the start, I kept this underdog mindset, like I'm going to only find underdogs, the talent that no one knew they existed. And I'm going to show them that we're the Avengers and we're going to like, you know, like be the fucking rock stars.

0
💬 0

2027.834 - 2043.959 Guillaume Moubeche

No resume, no schools, like a lot of grit, a lot of talent. And that works to a certain extent. But when you really want to scale your company and scale it like faster, having people who have done it in other companies who have seen what rapid scale is really, really helpful.

0
💬 0

2044.279 - 2066.187 Guillaume Moubeche

Second thing, pay people and create a package where people are extremely well paid for their, you know, like their role, et cetera. And the reason you should do it is because hiring is extremely emotional. You know, like you get attached to people, you get, you know, like you have a It's something that everyone, you know, wants like scorecard and try to make it as an engineer.

0
💬 0

2066.227 - 2087.104 Guillaume Moubeche

Like, okay, how many points do they have for this skill, et cetera? This is bullshit. Hiring, you know, it's like, it's the same, you know, at school, we teach you that there are only like five, five cents, you know, it's like a touch, sight, taste, hearing and taste or whatever. But actually intuition is the sense that everyone should build. Your intuition, your gut feeling is

0
💬 0

2087.404 - 2104.558 Guillaume Moubeche

This is like the strongest moment, the strongest things, you know, and in hiring, you should always trust it. So for me, whenever, you know, you have someone with a really good package that you are paying extremely well, the reason it's helpful is because if they don't deliver, it's super easy for you to let them go fast and find someone who could.

0
💬 0

2104.939 - 2113.366 Guillaume Moubeche

And really like paying someone maybe like 20% more than what they are offered usually help you find the 10x profile.

0
💬 0

2113.746 - 2118.529 Harry Stebbings

Why does paying them more help you get rid of them faster if they're not good?

0
💬 0

2119.009 - 2138.737 Guillaume Moubeche

Maybe that's my relationship with money, but it's like everyone, you know, like you're in a company. So it's basically a capitalistic model where every person needs to bring something to the table. And if they don't deliver and if they can't give a certain ROI on their salary, then it's easy, you know, like to just say it's not an investment anymore. It's a cost.

0
💬 0

2139.037 - 2158.264 Guillaume Moubeche

And it's a cost that can be, you know, like just should be different. You know, it should be an investment and not a cost. Yeah. What are the biggest hiring mistakes that you made that you look back on now? One thing that I think would have helped me is like after an interview, asking myself, do I see myself working for 10 years with that person?

0
💬 0

2158.624 - 2178.513 Guillaume Moubeche

Like, do I like their energy or like this kind of things? I think it's super important. And sometimes it's not even that people don't have the right skills. It's not even that they're not going to be great at their job. If you don't get on well with someone, your job is not going to be as fun. And to be honest, it's so tedious. Like you shouldn't make these hires. Do you do one-on-ones? I used to.

0
💬 0

2178.813 - 2187.62 Guillaume Moubeche

Now I'm not so much in the operational anymore. This is kind of actually you come at a moment where this is a transition phase for me, but yeah.

0
💬 0

2188.621 - 2211.748 Harry Stebbings

Because you're moving to a chairman role? You're good, Harry. Yeah, yeah, yeah. I'm a venture investor, dude. We see this a lot. Can I ask you, I would say that if you took venture funding, you would have had someone, if you took a good VC, who would have been able to predict ahead of time the plateau and made your exponential growth stay exponential. Do you think that's true?

0
💬 0

2212.288 - 2234.293 Guillaume Moubeche

I think it's difficult to predict because your mistakes are like a light that only light your own path. I don't know if this is the quote, but you know what I mean. It's like your learnings are your own. So sometimes you just got to go through the mistakes and having someone else give you insights on something might not really like you have to choose. You have to pick your battles.

0
💬 0

2234.673 - 2246.396 Guillaume Moubeche

So for us, what we believe was like it's not a personal issue, it's a product issue, and we have a strong roadmap to fix it. So let's go, let's iterate. And then we realized that it wasn't the case, you know.

0
💬 0

2246.716 - 2249.557 Harry Stebbings

With Expedition, you sold $30 million worth?

0
💬 0

2250.077 - 2267.721 Guillaume Moubeche

Yeah. So the company was worth $150 million. My two co-founders left and we each took like $10 million. So now I own about like 70% of the business. I cashed out $10 million personally. And I'm like the solo founder left since around like four years now.

0
💬 0

2268.121 - 2275.623 Harry Stebbings

How did your mindset change getting 10 million in cash? I come from a family of no money. Getting 10 million in cash is a lot of money.

0
💬 0

2276.043 - 2293.609 Guillaume Moubeche

Yeah, it's crazy, to be honest. I was feeling so grateful about it because for me, money, it has always been like a stress, like lacking of money and this kind of thing. The fear of lacking of money is something I realized that will never go away.

0
💬 0

2294.709 - 2311.418 Guillaume Moubeche

Uh, just because it's so deep, you know, in the, into like, uh, how I rise raised, like looking at every, every item price in the supermarket, uh, not going on holiday with my parents, like these kinds of things. But what I realized is like, uh, money can buy like freedom and freedom is what I like the most.

0
💬 0

2311.778 - 2330.089 Guillaume Moubeche

So I'm not someone, you know, who spends like a crazy amount of monies on Lamborghini, etc. Like I love the simple things. Like I love to go hiking with a tent on holiday. Like this is my kind of vibe. But having the freedom to do whatever I want, go whenever, wherever I want, etc. This is like priceless.

0
💬 0

2330.529 - 2350.245 Guillaume Moubeche

I think the best thing, you know, it's like one, when you get that much money, you realize that If you're not totally dumb, that money can help you like live your entire life without ever working again, which kind of like gave me more ambition. You know, like it's not that I've done this. I feel like I can do something much bigger.

0
💬 0

2350.446 - 2370.14 Guillaume Moubeche

I can take like bigger risk and I can be more ambitious for the company. And the second best thing is like, how can you help your parents retire? For me, that was like the best feeling in the world. You know, like everyone asked me, did you buy yourself crazy, something crazy, et cetera? And I was like, no, but I helped my parents retire and I give them money.

0
💬 0

2370.22 - 2372.241 Guillaume Moubeche

And this feels like just awesome, you know?

0
💬 0

2372.899 - 2396.735 Harry Stebbings

No, that's a very special thing. I do have to ask, on the kind of like, it makes you more ambitious. Why move into a chairman role then? Like, why not like go fucking big, you know, Wolf of Wall Street. And like lead from the front with real like hunger and tenacity. It's a very good question. Europe is always characterized as like, we make a little bit of money and then we're like, ah, fuck it.

0
💬 0

2396.796 - 2400.138 Harry Stebbings

Peace out. Don't peace out.

0
💬 0

2400.538 - 2422.963 Guillaume Moubeche

Yeah, this is not the plan because, OK, I think people see chairman as and in most cases, this is a case like someone who just like lay back and don't do shit and just like come to the board meeting and is just like giving his vision on strategy and the calls he had on my end is just that I need to focus on the things that I feel I'm the best at. And for me, this is like the top of funnel.

0
💬 0

2423.323 - 2441.014 Guillaume Moubeche

So it's, you know, like the conferences, it's like the creating content, whether it's webinars, whether it's like attracting like a different type of audience. And I think like the CEO is more like the person who's gonna operate on the day to day and needs to be like in the trenches.

0
💬 0

2441.434 - 2463.998 Guillaume Moubeche

And because I hired someone who's like extremely talented and skilled at that role for 18 months now, I feel like this is a time for him to have that role because it's definitely better than me. So it's really, you know, not about like me, just like stepping down and just being away from the business, et cetera. But I see you're smiling. You don't believe me.

0
💬 0

2464.639 - 2485.332 Harry Stebbings

No, I believe you. I'm just like, if you're in America, you'd step up. You'd be like, I can be the CEO that they want me to be. I can be the CEO for the next generation. And I will surround myself with great mentors. But founder-led companies is where enterprise value is created. Dude, you're like the most hungry, ambitious, like Ironman training dude.

0
💬 0

2485.352 - 2488.414 Harry Stebbings

Like you wouldn't quit a marathon at 24 miles.

0
💬 0

2490.717 - 2497.743 Guillaume Moubeche

Yeah, it's a good question. I think in any case, I want to give it a try and see how it goes.

0
💬 0

2497.963 - 2519.522 Harry Stebbings

Dude, I totally get it. My question to you then is like, I totally see your superpowers of content, of inspiration, of motivation. We mentioned the media flywheel earlier. When you think about content creation, Obviously it's my business too. How do you think about the creation process for you? Do you have a framework around idea, thought process, creation, distribution?

0
💬 0

2519.922 - 2520.803 Harry Stebbings

How does that work for you?

0
💬 0

2521.263 - 2546.582 Guillaume Moubeche

If you want inspiration, read. If you want clarity, write. So my goal is to always have an easy way to capture ideas, whether it's recording, taking notes and all these kinds of things. And then after that, I just put all my ideas in one place and then I rank them. And I think an idea is kind of like a plant and a little seed. Before it becomes like a tree or a plant, it needs time.

0
💬 0

2546.622 - 2565.873 Guillaume Moubeche

You know, it needs like the right soil. It needs like the right condition, the right environment. So for me, like all ideas are great, are all my seeds. But sometimes, you know, like I will decide to put more focus and attention on one. And sometimes I need time to develop them. So the way I do it is I would write just ideas all over the place.

0
💬 0

2566.353 - 2587.941 Guillaume Moubeche

And sometimes I just spend time on my ideas and I start writing about them and get the inspiration. And I do something that's typically pretty weird for people where people like focus. But as I say, I'm Mr. Chaos. Let's say I want to write like a LinkedIn post. Whenever I'm writing like a LinkedIn post, I can write maybe like, I don't know, 15 or 20 posts in an hour.

0
💬 0

2589.962 - 2607.976 Guillaume Moubeche

And the way I'm going to do it is I'm not going to write one post at a time. I'm going to write like three or four posts at the same time. So I can write one sentence for one that gives me an idea for the third one and the first one at the same time. And then, which is quite weird, but I think this is how my brain works in general. It's like a...

0
💬 0

2608.576 - 2627.39 Guillaume Moubeche

I like to do like multiple things at the same time. And I always switch and go back to one and everything builds up in parallel. But I like it, especially when it comes to creating and writing and whether it's video or writing content. Because while I wrote something, I feel like it gives me time to assess the idea a little bit later.

0
💬 0

2627.49 - 2631.413 Guillaume Moubeche

And I'm not just like, you know, like smashing my head against the wall on one single thing.

0
💬 0

2631.713 - 2647.004 Harry Stebbings

Do you do content repurposing when you think about creating videos for TikTok, for YouTube Shorts, you name it? Do you see what works on other platforms before creating content that's repurposed? Do you do three different formats? How do you think about media packaging for different platforms?

0
💬 0

2647.444 - 2659.773 Guillaume Moubeche

Yeah, I think it's super important to repurpose your content. When you're a content creator, you usually create content because you like to teach and you like to learn. You started your podcast because you love to learn new things and no.

0
💬 0

2660.153 - 2669.398 Harry Stebbings

No, I wanted a job. I really did. I wanted a job from an investor and I was like, shit, if I meet them through a podcast, I'll give me a job. But yeah, I wanted to learn too, sure.

0
💬 0

2670.039 - 2689.416 Guillaume Moubeche

And then it became kind of like this, of course, like you have the fun aspect of meeting new people, but I think you're always learning things and it's exciting. And for me, you know, like this is the thing, it's like a content creators, because they are learning always new things, they're usually afraid to reuse content that worked well. But if it works well, it's for a reason.

0
💬 0

2689.456 - 2707.442 Guillaume Moubeche

So when something works well, I usually like even my LinkedIn posts, sometimes I take the same post and I just rewrite it and again and again and again and again. And I'm going to post it multiple times and every time it's going to be a hit. And then, you know, you can do it like a on a reel or a TikTok and see whether or not it's working well.

0
💬 0

2707.842 - 2718.028 Guillaume Moubeche

And step by step like this, you can repurpose what's working, reusing it and learning more and more about your audience. Do you find if it works on one platform, it works on all platforms?

0
💬 0

2718.528 - 2721.73 Harry Stebbings

No, I wish, I wish. It's like quite a lot of things on LinkedIn.

0
💬 0

2722.11 - 2730.175 Guillaume Moubeche

But then when I take it to even Twitter, not really. No, on Twitter, if your name is not Elon Musk, it's hard to get rich these days.

0
💬 0

2730.515 - 2743.284 Harry Stebbings

Your strategy around content is still relatively novel for founders. How do you respond to founders who say, listen, Guillaume, I love what you do, but I'm not that interpersonal brand. That's just not me. How do you respond to them?

0
💬 0

2743.684 - 2766.006 Guillaume Moubeche

More room for us. No, in full transparency, it's like, I think like putting yourself out there and creating content will help your business 100%. It will help your business because it will help you build trust. With more trust, it means slower sales, like faster sales cycle, more leads and more revenue down the line.

0
💬 0

2766.326 - 2787.165 Guillaume Moubeche

As a founder, it's also a great way, you know, to meet a lot of interesting people because the truth is there are millions of businesses who have great stories to tell, but you've never heard about them because they don't document anything. They don't write anything. And when these businesses reach out, you're like, Who are you?

0
💬 0

2787.625 - 2807.868 Guillaume Moubeche

And I think like content is the easiest way to show, hey, this is what I'm doing. If you think that I'm interesting, if you think that I'm someone worth talking after you watch my videos or my content, then let's chat. And this is the easiest way to have like a window at someone's brain. And right now, when I do like a sales prospecting,

0
💬 0

2808.228 - 2831.405 Guillaume Moubeche

Or when I just like outbound someone for an intro, for a message, for just a networking call, the reply rate is huge, which means that every single year I'm meeting like smarter, more interesting people and so on and so forth, which helps me grow, which helps me become like a better version of myself. And this is unique. So as a founder, creating content helps you become a better founder.

0
💬 0

2831.825 - 2834.427 Harry Stebbings

I remember we just raised $400 million for a new fund.

0
💬 0

2834.707 - 2837.029 Guillaume Moubeche

Congrats. Yeah, I saw that. Congrats. Thank you.

0
💬 0

2837.449 - 2852.038 Harry Stebbings

But we'd get on calls with endowment funds and suddenly like the CIO, the boss of the endowment would be there and they'd be like, I just wanted to meet you. And you're like, wow, like really? That's so sweet. That is the power of content where normally you'd never get that.

0
💬 0

2852.539 - 2866.688 Harry Stebbings

I worry that in my business, and a lot of founders worry this, you cheapen the brand by being everywhere, by being too volume driven. Just a lot of TikToks, a lot of YouTube. How do you feel about brands being cheapened by volume?

0
💬 0

2867.128 - 2890.927 Guillaume Moubeche

I think as long as you are happy with the content you're making, it's fine. I don't think that all my content is great, but my perception is that I'm getting better. I'm always getting better. I don't aim for perfection. I always aim for progress. And the only way I'm going to be great at something is by sucking at it at first. I've came across all the haters in the world.

0
💬 0

2891.427 - 2911.651 Guillaume Moubeche

And for me, it's like extremely like, you know, like it's super hard, like from a confidence perspective, when you have people like shitting on you, like it's super hard. But I think it also builds your character and it builds that down the line, you should do things for yourself. And content, I think it's the best investment you can make because it's an investment on yourself.

0
💬 0

2912.111 - 2918.573 Guillaume Moubeche

Or Mozi who says like, SN me 500 instead of SN PSI 500, you know, and it's, It's true.

0
💬 0

2919.214 - 2942.319 Harry Stebbings

I totally agree with you. I remember crying once to a billionaire founder, a friend of mine. And he's like, I never, ever want you to call me up crying. You chose this life. You chose to put yourself out there. You get the benefits of it. You've got to take the downsides of it. Yeah, exactly. I was like, I'll call mom instead next time. Yeah, exactly. Better for support in general. I love you.

0
💬 0

2942.359 - 2959.546 Harry Stebbings

You're the most good looking boy ever. Well done. We spoke about you posting building a brand. You have team members with thousands and thousands of followers. Most people would be a little bit worried that they are building credibility to leverage into other jobs to start their own companies. How do you feel about this?

0
💬 0

2960.106 - 2975.951 Guillaume Moubeche

I think this is like a two-sided problem. One, people who worry about it usually have trust issues. You know, it's the same thing that if they date someone that is like a higher number than they are, that they're going to say, oh, she's going to dump me or whatever. Like this is a trust issue.

0
💬 0

2975.991 - 2990.92 Guillaume Moubeche

It's not something, you know, like you can deal with unless you go to a therapist and you start working on it. But the reason why people leave a company, you know, it's a Not because they just get like a better salary elsewhere, you know, like it's a multitude of different factors.

0
💬 0

2991 - 3007.115 Guillaume Moubeche

And your role as a founder is to make sure that the person in your team are maximizing their potential, learning new things and also are in the right place. And sometimes the right place means that they need to be elsewhere and in another company and you should always cheer for them when they decide to move on.

0
💬 0

3007.615 - 3023.462 Guillaume Moubeche

And then the second thing is like maybe they're leveraging like your company to build a brand and then like do something else. Yes. But why is that a problem? Because while they are building like their brands, they bring also a lot of like positive leads to the business right now.

0
💬 0

3023.502 - 3040.091 Guillaume Moubeche

Like just to give you an example, we reach about like 10 million people every quarter on LinkedIn without spending a single dollar on ads just through like our networks. And that's like millions of dollars in revenue every year. Technically, I'm happy that I have trained everyone in the team to build a personal brand.

0
💬 0

3040.391 - 3058.563 Guillaume Moubeche

I'm happy that I've created all these trainings and coaching programs just to explain to people how to do it. And some of them have left. And when people go to their LinkedIn profile, the thing they will see is that they were at Lempire eventually. And this is still good for the brand, good for what we do. And

0
💬 0

3058.903 - 3065.185 Harry Stebbings

What do you know now about content creation and distribution that you wish you'd known when you started?

0
💬 0

3065.605 - 3086.012 Guillaume Moubeche

I think like what I wish I knew when I got started is that it takes time because usually like people want instant virality. And I think right now, like everyone, you know, who spent a bit of time on TikTok, you know, had luck eventually and got like one reels that got like millions, et cetera. But if you want to build something in the long term, you need consistency and you need time.

0
💬 0

3086.372 - 3101.364 Guillaume Moubeche

I got discouraged several times on Instagram reels, like where I stopped eventually, et cetera, like in the early days. And I shouldn't. I came back at it with another strategy that was based on output and not outcome. So this is an approach that I like.

0
💬 0

3101.744 - 3120.558 Guillaume Moubeche

I call it like the 100 day rule, but essentially it's like the output is what you control because you can control that you're going to post one video per day or that you're going to post one LinkedIn post per day. But you can't control the outcome, meaning like how many followers you're going to get, how many views you're going to get.

0
💬 0

3120.778 - 3137.584 Guillaume Moubeche

So by just focusing on the output, I was like, okay, now I'm going to go for 100 days. And no matter what happens, I don't even look at the follower count. And you just do it. Whenever you do this for 100 days, Once you realize that you are getting better each day, which basically helps you like build also a bit more confidence.

0
💬 0

3137.904 - 3152.928 Guillaume Moubeche

Second, you start liking it because at first you suck and now you suck a bit less. So you start enjoying it a bit more. And then in the long run, you will see some results. It doesn't mean that you're going to become a superstar straight away, but you will start seeing some results and you start having some conversation.

0
💬 0

3153.288 - 3170.177 Guillaume Moubeche

Something I've done also with my head of sales is I've been writing all these LinkedIn posts. I basically wrote around two months worth of content and it generated really good meetings, really good deals, step by step.

0
💬 0

3170.537 - 3188.511 Harry Stebbings

Do you know it took us 100 shows before we got 1,000 plays? It was over two years before that. I mean, that is bad. Uniquely bad. But you continued. It's a game of who survives the longest. There's only 2% of podcasts make it past episode 50.

0
💬 0

3188.752 - 3190.534 Guillaume Moubeche

That's insane. Insane stats.

0
💬 0

3190.874 - 3207.691 Harry Stebbings

Okay. I want to talk a little bit about you because I said at the beginning, you're like, well, I mean, relatively like incredibly cool, but also fucking weird in some respects, which I love. I know it's great. It's so much more interesting for me. You know, you trained for a Ironman, then got hit by a car.

0
💬 0

3207.911 - 3234.594 Guillaume Moubeche

Can you just tell me what happened? I really wanted to do an Ironman in 2024. So I started training in January. Lots of ups and downs of the Ironman training, but I was really aiming for an actual, like a really good time during the Ironman. And one week before the race, I was doing my last bike training and And eventually a car came, just smashed my back. And yeah, my bike was cut in half.

0
💬 0

3236.015 - 3256.712 Guillaume Moubeche

The car was also really broken because it felt like a deer went on the side of the car, but the deer was me. I broke my ribs. I had like ligaments in my shoulder that were torn away. And obviously I couldn't race, but I finished an Ironman recently in California. So it took me like a bit more than four months to recover.

0
💬 0

3257.193 - 3262.357 Guillaume Moubeche

But having a race in mind was really like the driver for me to recover a lot faster.

0
💬 0

3262.757 - 3274.768 Harry Stebbings

I believe that entrepreneurs who are fit and healthy make better entrepreneurs because they are disciplined and they are able to be consistent and they can control their mind even when they don't want to do something.

0
💬 0

3275.069 - 3294.947 Guillaume Moubeche

Do you agree with me? I want to say yes because like... I'm an entrepreneur. We do a lot of sports. I think like endurance training and entrepreneurship has a lot of things in common, because as you said, you know, it's like it's a mind game, you know, like endurance. It's from the Latin, I think, like in Durare, which is like endurance. And I think this is what happens.

0
💬 0

3294.987 - 3319.949 Guillaume Moubeche

You know, it's like you get harder and harder as you train because you have all these battles with your mind telling you, you know, that you can't do more, that you should stop, that it's not worth continuing. And this happens. Discussions I have with my brain when I train for many hours are exactly the ones that I had back in the days when I had failed like two businesses before Lemlist.

0
💬 0

3320.37 - 3339.265 Guillaume Moubeche

I had like no money left. My girlfriend at the time was paying the rent. We were living in like 28 meters square. It was really like a shitty environment. And everyone was telling me like, why don't you take a real job? Like, why don't you? And this conversation, you know, I had them with myself also. Like, why? I mean, I should stop. I should do something else. I shouldn't.

0
💬 0

3339.665 - 3356.058 Guillaume Moubeche

And then, you know, it's about like, how do you find the strengths and the discipline to just work on something step by step? Look for your progress. Focus on the things you can control. You know, it's like stoicism is similar to this. Are you still with that girlfriend? No. She lost count. No.

0
💬 0

3358.885 - 3365.13 Harry Stebbings

What do you advise entrepreneurs who want to be fit and healthy but say, hey, I don't have time to train? What do you say to them?

0
💬 0

3365.531 - 3384.586 Guillaume Moubeche

I would do a simple exercise. Let's assume they all have iPhone. You open your phone settings and you go in screen time and then you tell me whether or not you have time. You know, like it's that... Everyone, if you look at your phone, you're spending like two, three, four, sometimes five hours on your phone every day. And then people tell you that they don't have time.

0
💬 0

3384.987 - 3402.082 Guillaume Moubeche

It's about like the discipline. It's about like self-love because, you know, like there is a definition of discipline that says it's the purest form of self-love. And I love it because it's basically like sacrificing a current state for the future self. And yeah. Life, you know, is all about that.

0
💬 0

3402.102 - 3422.476 Guillaume Moubeche

You know, it's all about like what decision are you making right now that can help you build like a better lifestyle, having like live longer and all of these things, you know, like they take energy and it's a battle. We live in an era where it's so easy to get distracted, but it's also so easy to build an online business.

0
💬 0

3422.737 - 3445.931 Guillaume Moubeche

And for me, the ones who train their muscles for discipline are the ones who are going to really like crush the game. We're definitely like, I don't like too much talking about like, weak and strong, etc. But I definitely feel that there are so many weak minds out there, like so many people who just like, I think it's so easy to actually win today, because most people are so weak.

0
💬 0

3446.191 - 3462.321 Harry Stebbings

And I know, but it's like, everyone wants to go and watch a Netflix movie. And it's like, I really want to watch a Netflix movie too, dude. But instead, I actually watch 20 minutes of a Netflix movie. And then I go back to work for the other two hours. Because I know that I can do two hours more a day and across seven days, it's like two full days of work.

0
💬 0

3462.581 - 3478.852 Guillaume Moubeche

Yeah, that's insane. I agree. I think it's just like sometimes like people, they love, you know, to have this very complacent version of you need to be chill. You need to be like to be caring, et cetera. And yes, it's good. But, you know, like growth by definition is uncomfortable.

0
💬 0

3479.232 - 3483.575 Harry Stebbings

What do you have discipline around that is the hardest to have discipline around?

0
💬 0

3483.715 - 3501.615 Guillaume Moubeche

I'm not sure if it's an issue or not because I train a lot, but I love sweets and I love dessert. I know like sugar is not something like that I should eat as much, but I do eat like shit tons of sugar. Like I love dessert. Like I'm really, really bad at it. Like if I don't eat a dessert after each meal, I'm sad. Like I'm literally like sad.

0
💬 0

3505.012 - 3512.503 Harry Stebbings

You sound like a six-year-old. I love that. That's so sweet. But on that, I heard from your team that you have the same meals every day.

0
💬 0

3512.523 - 3513.325 Guillaume Moubeche

Yeah.

0
💬 0

3514.526 - 3516.349 Harry Stebbings

I do too. What meals do you have?

0
💬 0

3516.71 - 3519.153 Guillaume Moubeche

At lunchtime, I eat very often like...

0
💬 0

3519.674 - 3549.374 Guillaume Moubeche

poke bowls so it's like a rice edamame so like little beans then it's like carrots tomatoes and then a protein it can be like chicken or like salmon or anything so this is basically like what I eat daily and I'm happy with it and then I also eat a lot of pasta and meats like pasta and meatballs like this is for me I cook this myself but I really love it and it's easy it gets me all the calories proteins and carbohydrates that I need for training so it's yeah

0
💬 0

3549.694 - 3553.838 Guillaume Moubeche

Can I ask you, are you married? No, not married. No kids. None that I know of.

0
💬 0

3553.858 - 3563.066 Harry Stebbings

Can I ask, when you reflect on what you've given up for work, everyone always says, are you happy with the trade-off you've made? How do you feel about that?

0
💬 0

3563.607 - 3575.357 Guillaume Moubeche

It's a good question. I think like, um, I am really happy in my life. I feel like I have an intentional life. I've been forced to ask myself questions about life that, uh, few people, uh,

0
💬 0

3576.398 - 3598.007 Guillaume Moubeche

are forced to ask themselves because uh i think we still live in a world where money is kind of like uh chains to freedom because uh you have to work you have to uh make money you know to uh i don't know just live simply uh and uh and i broke these chains you know when i kind of like became a financially independent and took like a lot of cash.

0
💬 0

3598.508 - 3617.62 Guillaume Moubeche

But at that time, you know, you ask yourself, like, what's the meaning of life? What's your mission? Where are you put on Earth? And you go more towards like spirituality. And it's something, you know, that I struggled with. I was, you know, asking myself, like, Why do I do what I do? Do I really love it? Am I in the right place, et cetera?

0
💬 0

3618.381 - 3636.553 Guillaume Moubeche

And I think like when I reflected on everything, I feel like I'm so intentional about my life. I really love it. And I really love it. You know, it's like I work with a team I love. I'm always learning new things, which I think is super important. I take care of my body and my health. I have like really good friends.

0
💬 0

3637.033 - 3645.62 Guillaume Moubeche

What's missing is like the love of my life and a family, but something I'm planning. Four, but otherwise I'm happy, yeah.

0
💬 0

3645.98 - 3660.955 Harry Stebbings

Well, now you're chairman, you have a little bit more time to do that, my friend. Yeah, exactly. Listen, dude, I want to move into a quick fire round. So I say a short statement, you give me your immediate thoughts. Does that sound okay? Okay, let's do this. Okay, so what do you believe that most around you disbelieve?

0
💬 0

3661.636 - 3678.954 Guillaume Moubeche

I believe that traditional media are totally like manipulating the way we think. Yeah, very few people realize it because we were all raised, you know, with I think our parents like watching TV and these kind of things. And Eventually, we feel that this is the only truth.

0
💬 0

3679.314 - 3691.261 Guillaume Moubeche

But down the line, I just feel like and especially, you know, in the in the US, like recently with the election and everything, I think we've realized like a lot of things can be manipulated. We should be careful with the media.

0
💬 0

3691.561 - 3705.208 Harry Stebbings

You said Alex Hormozy earlier. Alex Hormozy says a great statement that I love. Actually, he says the heaviest things in life are not iron or gold, but unmade decisions. If I were to ask you what unmade decision sticks in your mind most, what would you say it is?

0
💬 0

3705.848 - 3726.669 Guillaume Moubeche

It's very clear and I've got like nightmares just thinking about it. But it's buying Bitcoin in 2008, 2009. To be honest, like I should have done it. Like this is a decision I should have made. Did you look at it? It's something that I identified like very early. For some reason, I felt like, yes, this is this is definitely the future.

0
💬 0

3726.689 - 3748.597 Guillaume Moubeche

I understood how like money works, like how what was money, like the essence of money, the essence of trust, inflation and all these kind of things. Everything made sense. But I didn't invest because I wasn't investing in anything and I didn't have money. But it's not an excuse. You know, even if I had bought like 100 bucks. Do you have Bitcoin today? Yes, a lot. Well done.

0
💬 0

3750.239 - 3775.04 Guillaume Moubeche

I've been buying Bitcoins for the last three years, like heavily. So now it's been a good year for me. Tell me, what would you do if you knew you couldn't fail? This is something about like school in general, you know, because like I feel like Schools, we never ask ourselves why exactly schools have been built. Because we believe that in the middle age, people had the exact same school, etc.

0
💬 0

3775.06 - 3794.136 Guillaume Moubeche

When you look at movies, this is how they represent it. Everyone's learning, you have teachers, etc. But it's totally untrue. Like schools, they were truly built like in the 1900s. And for a reason that was simple, we need to have like little robots that were employees for a big corporation. And we need people, you know, to fit in a box.

0
💬 0

3794.476 - 3814.089 Guillaume Moubeche

So if I knew I couldn't fail, I would build like a totally new education system that pushes people towards finding like their true passion and what they're good at and not just fit in a box where we want to take them, you know. What have you changed your mind on in the last 12 months? Yeah, you need to train slowly to go fast.

0
💬 0

3814.549 - 3831.114 Guillaume Moubeche

This is important because typically I've always been like I've done sports my entire life. I've always been very competitive. I've done a lot of basketball at like a good level, etc. when I started training for endurance, the trainings, you know, it's like, uh, you train.

0
💬 0

3831.394 - 3851.959 Guillaume Moubeche

And after that, like, uh, you, you need to build the foundation and the power of your heart and to build the power of your heart. You know, you have different, uh, heart rate zone and you need to spend a lot of time in a, in a low heart rate zone, which doesn't feel like you're actually exercising. So it's like you run basically like slowly. But for me, when I was doing this, I was like,

0
💬 0

3852.259 - 3863.502 Guillaume Moubeche

This is not training, you know, like if I don't feel sore, if I don't go faster, like it doesn't feel like training. But because you're doing so much volume down the line, this build up a lot of strength and a lot of speed.

0
💬 0

3863.722 - 3872.665 Harry Stebbings

Are you masochistic? I enjoy that. I can't run anymore, sadly, because I fucked up my knees because David Goggins tells you when you feel pain, keep going.

0
💬 0

3873.065 - 3874.586 Guillaume Moubeche

Yeah, don't listen to that.

0
💬 0

3874.606 - 3881.688 Harry Stebbings

And I enjoy the like bleed at your desk style mentality. Are you masochistic in a way?

0
💬 0

3882.284 - 3903.158 Guillaume Moubeche

Yeah, of course. I have like a relationship with pain that is very like uncommon, I would say. But it's some people like when they feel pain, they believe, you know, that it's a moment to stop. And for me, I feel like this is a moment, you know, I'm growing. And there is this quote I like, which is, pain is weakness leaving the body. This is how I perceive it.

0
💬 0

3903.178 - 3920.71 Guillaume Moubeche

You know, every time it hurts, I feel like, yeah, I'm getting stronger. So it's positive in my mind. I love that quote. What's your favorite consumer brand and why them? Apple, I think what they're doing is just insane. I love this graph where you see like AirPods revenue versus any software company.

0
💬 0

3920.73 - 3926.854 Guillaume Moubeche

And you see that just the AirPods are making like more revenues than any software currently on the market.

0
💬 0

3927.414 - 3931.377 Harry Stebbings

If you could be CEO of any other company for a day, what company would you be CEO of?

0
💬 0

3931.937 - 3953.93 Guillaume Moubeche

Like most people, I think I would say like open AI, just so I know like what they're cooking at the moment, like where they at in terms of like new models, knowing like I would go there and I would say, okay, like what's actual, what's the actual plan that Sam told you? Because this guy is like, so like, I don't trust him like a second. He's been changing his mind like so many times.

0
💬 0

3953.95 - 3971.454 Guillaume Moubeche

He's such a like, You know, like he came to the Senate and started saying like, I don't make money out of OpenAI. I've made enough money in the past. This is a nonprofit. And then like just after it's like now it's for profit. Actually, you were paid by Microsoft in the meantime when you were like CEO, but through like another company structure.

0
💬 0

3971.794 - 3993.483 Guillaume Moubeche

And now your entire team is gone out of nowhere because they tried to fire you. There are some shits happening there. And I want to know like what's happening. I want to know the truth. What concerns you most in the world today? There is no nuance anymore. In the attention war we live in, it's all about being as polarized as possible. You know, it's either black or white. Gray doesn't exist.

0
💬 0

3993.843 - 4020.197 Guillaume Moubeche

So it's like you're either like a pro X or pro Y. You're either like against that person or pro that person. And I think like humanity right now, because of social media and the fact that, you know, like super short form contents are the one that works the best. We lack of depth. We lack of nuance. And we keep taking, you know, like bits and bits of content out of the context.

0
💬 0

4020.597 - 4030.202 Guillaume Moubeche

I just feel like it's killing slowly like humanity in general. You know, it's like that scares me a lot. The fact that everyone needs enemies.

0
💬 0

4030.222 - 4037.245 Harry Stebbings

Can I ask a weird one to finish? You mentioned your relationship with your mother. I'm very close to my mother. What was your biggest lesson from your mother?

0
💬 0

4037.785 - 4062.782 Guillaume Moubeche

Hard work doesn't always pay off, but you should enjoy working hard for yourself because like my mom typically like she grew up on a farm, like she had to take care of her like brother and sister or dad, like try to kill himself many times. Her mom died like she has like the the toughest like life ever. They immigrated from Italy to France, had lots of shit happening and she couldn't study.

0
💬 0

4063.142 - 4087.152 Guillaume Moubeche

Yet, she worked super hard. She was the first in the office working for a tax office, but not making a lot of money. She was really, really working hard, but not being rewarded for it because she was potentially doing too much work for others, etc., But eventually, you know, like when I ask her, OK, like you didn't make any money, like you worked really hard. Do you regret it?

0
💬 0

4087.212 - 4104.669 Guillaume Moubeche

Like, do you regret not doing something else? And then she said, no, you know, it's like she works hard for herself. She works hard because she likes when the job is well done. And if you always work hard to get something in return, you don't get it always, you know, and it shouldn't be like it's something that's out of your control, you know.

0
💬 0

4105.009 - 4120.335 Guillaume Moubeche

So sometimes I just feel like when I look at what I want to do and how I want to do it, I don't truly care, you know, if something happens from it. As long as I'm happy, you know, with the effort I'm putting in, then, you know, I think it's a good decision. 10 million always does help though, doesn't it?

0
💬 0

4120.355 - 4143.323 Harry Stebbings

Let's be honest. I've loved your content for a long time. Thank you so much for doing this. And this has been a lot of fun. Yes, thanks a lot, Harry. I had a great time. I absolutely love doing that show. Also, if you haven't seen the video of this episode, you must watch it on YouTube. Guillaume has the best setup I think we've ever seen. Check it out on YouTube by searching for 20VC.

0
💬 0

4143.783 - 4163.074 Harry Stebbings

Now, before I leave you, one of the easiest investment decisions I have made over the last three years is investing in 11X. Their digital workers don't just automate tasks, they transform your business. With 24-7 operations, multilingual capabilities, and human-like intelligence, they're revolutionizing how work gets done.

0
💬 0

4163.314 - 4182.846 Harry Stebbings

From prospecting to closing, 11X is the all-in-one platform that allows you to reduce costs, increase pipeline, and boost conversion rates. And that's why companies like PLEO, Handshake, SourceGroff, and more are customers and lovers of 11X. Check them out today at 11x.ai. You will not regret it.

0
💬 0

4182.986 - 4201.839 Harry Stebbings

And speaking of incredible products, when I spoke to Canva co-founder Cliff Obrecht on the podcast last year, he touched on how visual content is fast becoming the fuel that's driving the modern workplace. And your team needs to create an engaging visual pitch deck to sell an idea. A product launch needs an inspiring video to excite investors and customers.

0
💬 0

4202.079 - 4225.375 Harry Stebbings

It's a game changer for visual communication at work. Canva turns your team into master visual communicators so they can get their point across with visual impact inside and outside your business with no design experience needed. With Canva, any team member and any company whether you're a startup or a global organization, can design compelling on-brand visual content quickly and easily.

0
💬 0

4225.475 - 4238.889 Harry Stebbings

And that's why 90% of the Fortune 500, 90% use Canva. Start designing today at canva.com. Designed for work. And talking about growth, let's dive into how Voyantis is transforming customer acquisition.

0
💬 0

4239.069 - 4260.784 Harry Stebbings

As this is my growth podcast, I'm so excited to share with you the amazing story of the fastest growing company in my portfolio, Voyantis.ai, who isn't being asked by their board to improve unit economics. Voyantis is the first and only company I've seen that has found the way for you to crack this nut by not only leveraging your first party data to predict customers' lifetime value,

0
💬 0

4264.206 - 4282.655 Harry Stebbings

here, integrating with and influencing each and every step of your customer's growth journey. Voyantis helps you acquire the right customers in Google and in Meta, allocate incentives to the right customers via your Salesforce embrace, and trigger the right upsell option at the right time for each of your customers.

0
💬 0

4283.035 - 4298.378 Harry Stebbings

Oh, and check this out, the best part, Voyantis are not only increasing ROI by 20 to 40%, but they're also improving the quality of your customers. Their solution has already improved Unity economics for leading companies like Miro, Rappi, Moneyline, and many, many more.

0
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4298.578 - 4321.908 Harry Stebbings

So if you want to improve your LTV to CAC ratio before your next board meeting, which I recommend, start by heading over to voyantis.ai forward slash 20VC. That's V-O-Y-A-N-T-I-S dot A-I slash 20VC to get a free value assessment. Now stay tuned for an incredible episode coming on Monday with the one and only Reid Hoffman. Such a special show there.

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