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Hi, this is Stephanie Moss, and today I want to talk to you about one of the most basic principles of business, and that's how you treat your people. People are always asking me for, hey, why do you think such and such made a move? Or, hey, I've heard they're having some turnover issues over there. Or, gosh, I was really surprised by my last resignation. What do you think's going on?
Time and time and time again, The number one reason people leave is they don't feel appreciated. And let me assure you, this has nothing to do with money. There's a phrase that says, it's the little things that count. Let me assure you, it's the little things that count. It's the forgotten, oh, hey, I said I was going to do that, but then I forgot. Oops, sorry.
People don't do what they say they're going to do, but when you do, it gets noticed. The, hey, I noticed last week that you put in a little bit of extra effort to get this done in time. I really appreciate it. Is that a raise? No. Does it make them feel like, hey, my extra effort made a difference? Absolutely. Those little things build up over time and make a huge difference.
So if you're in a leadership role today and you're not sure, gosh, how do I know I've got a good team? How do I know I'm not going to be surprised by a resignation? Take a couple minutes and look around at your team. What have I done lately to show them how much I appreciate their efforts? What have I done today? What did I do last week? What did I do last month?
And if you can't come up with three or four things, or even better yet, ask them. Hey. How do you know that you're really appreciated here? I'm just curious. I want to be a good leader. What have I done in the last year or so to show you that I really appreciate your efforts? If they stumble and can't come up with anything, you might want to keep my number handy.