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The Mel Robbins Podcast

Harvard Psychologist Shares 6 Words That Will Change Your Family

3752.54 - 3769.953 Dr. Stuart Ablon

Questions and guesses, those are the information gathering tools. The other tools are what I call the regulating tools. They are what calm someone down if they're getting upset, shutting down. And those two tools are reflective listening and reassurance.

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