The Growth Workshop Podcast
Episode 8 - Client-Centric SaaS – How to Scale, with Chris Regester
Matt Best
The level of experience that you're hiring, I've seen organizations who see CS as a feeder into sales or product and it's sort of part of, and it's where you go into CS through being a good support technician. So that's for me is fundamentally the wrong way around because CS is about developing, nurturing the relationships better. of those clients that define your business.
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