Episode 6 - Centricity in SaaS: Lesley Ronaldson Keeps the Customer First

1218.969 - 1236.855 Lesley Ronaldson

You know, you can't say, you know, sell to your customer, then fill in this spreadsheet, which I've seen in other companies. Fill in this spreadsheet and then send it to the customer success person and then make sure that you, you know, you schedule a call and then scheduling your QBRs. I think, you know, there's a lot of software out there like prolific for account plans, you know, Gong.