Dr. Martha Beck (Oprah's Life Coach): I Nearly Died, So I Stopped Lying! Why You're Anxious & How To Fix It! Fix Your Childhood Trauma!

1997.351 - 2030.537 Dr. Martha Beck

So it's a very, very different thing to approach conflict. One of the people I wrote about in this book is Chris Voss, one of the FBI's top hostage negotiators. And when he's dealing with a violent, psychopathic terrorist who has people as hostages he's ready to kill, Chris Voss says, this is how you deal with him. Gently, with a soft voice, curious about his experience and empathetic about it.