🇬🇧 License to Demo: Everyone Should Have a Q (Gadgets & Tools for PreSales at Scale) - With Micah Joel (201)

2105.045 - 2123.064 Micah Joel

So we had a team of, I think it was four people, six people. Their whole job was to sit on the Slack channel. Initially it was tickets and then we moved to Slack when we purchased Slack. Their job was to handle SE-Requests in the heat of battle, right? So an SE is out there in the field and something's gone wrong. They have someone to turn to who doesn't go, have you tried rebooting?