PreSales Unleashed | Sales Engineering im B2B Software Vertrieb
🇬🇧 License to Demo: Everyone Should Have a Q (Gadgets & Tools for PreSales at Scale) - With Micah Joel (201)
Micah Joel
So I think the ratio of customer-facing time to non-customer-facing time is what you can look at. And if your SEs are spending more time behind the scenes than you'd like, and I don't think there's any threshold for that, that's when a support organization might make sense, because they can offload some of that non-customer-facing time.
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