Bill Eddy: How to Deal With High Conflict People

8849.821 - 8876.108 Bill Eddy

Informative, just straight information. Don't tell them you're wrong. Just tell them what the information is. And do it in a friendly manner. And have it be firm. Have it end the discussion. Most commonly, BIF responses are in writing. And we teach this as an email method. And we estimate there's about a million people doing BIF now. Because we taught it to about half a million people.