Bill Eddy: How to Deal With High Conflict People

8610.514 - 8638.588 Bill Eddy

The second is emotions kind of cloud their thinking, so we want to help them think. So you want to move to analyzing. Give them a way to think. So you're kind of calming the emotions and now you're saying, let's think about this. So present problems as a choice. You know, you could do this now or do this tomorrow. Or here's the options I see. There's three ways you could approach this problem.