Huberman Lab
Bill Eddy: How to Deal With High Conflict People
Bill Eddy
You know, I can see how hard this is. I see your disappointment. I hear your frustration. I can understand. By saying I can, I'm showing I see them as an equal rather than looking down on them. So that's the empathy rather than sympathy. Pay attention. Say, I'll pay attention. Tell me more. I want to understand your situation. And listen some.
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