Bill Eddy: How to Deal With High Conflict People

8397.045 - 8426.634 Bill Eddy

Okay. I'm so glad you asked that question. So we have what I call the CARS method. And we've actually trademarked this CARS method. connecting, analyzing, responding, and setting limits. First is connect with the person. So someone's angry with you or you're trying to help somebody with their problem. Is connect with them by giving them a statement that shows empathy, attention, and or respect.