Bill Eddy: How to Deal With High Conflict People

8333.948 - 8364.402 Bill Eddy

Could you picture doing that? How could you do that? How could that work for you? Because if you focus, how do you feel? I feel insulted. I feel abandoned. And then they drown in that. And next thing you know, you've lost them. So avoid emotions. Don't focus on emotions, but acknowledge emotions. Say, I can see your frustration. Now here's how I can help you today. The fourth is don't use names.