Bill Eddy: How to Deal With High Conflict People

8303.931 - 8333.688 Bill Eddy

Because the answer I get is terrible. You know what she did yesterday. You know what he did last week. So instead, do small talk. Do it about anything except about how are you feeling today. So don't ask how you're feeling. Focus on thinking and doing. And an example I teach lawyers and mediators is don't say, how do you feel about that proposal? Say, what do you think about that?