Huberman Lab
Bill Eddy: How to Deal With High Conflict People
Bill Eddy
Maybe you need some information to understand a problem, but then emphasize the future. The third is don't focus on emotions. And especially don't yell at them, don't burst into tears, don't tell them how frustrating they are, all of that. And this is what I'm going to tell you now is a theory that I hope someone figures out.
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