Bill Eddy: How to Deal With High Conflict People

1052.572 - 1076.41 Bill Eddy

But they also may have wide mood swings, which is more associated with borderline. So you need to... butter up their ego, honestly, not, you know, praise them for something that's real, that they did, but also they really need empathy. They have wide mood swings, that's someone that needs a lot of empathy. Say, wow, I can see how upset you are, this is so important, and they calm down.