Becker Private Equity & Business Podcast
Personal Trainers & Customer Service 2-24-25
Mon, 24 Feb
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In this episode, Scott Becker shares a humorous and insightful personal experience with his trainer, exploring the intersection of honesty, customer service, and motivation.
Chapter 1: What personal experiences does Scott share about his trainer?
This is Scott Becker with the Becker Private Equity and Business Podcast. And today's discussion revolves around a personal episode. We try to make sure we're talking business, we're talking private equity. Sometimes we devolve into other areas, but we'll talk about this as... personal trainers and customer service.
Chapter 2: How does customer service play a role in personal training?
So one of the things as you get older, you put away a little bit of money, you get used to these bourgeois habits, and they're so embarrassing of periodically for your workout using a personal trainer. It's one of the things that we talk about often is, you know, customer service and the customer service business. So this is the highlights of personal training and customer service.
Chapter 3: What do personal trainers think about weight loss?
So lastly, I go to the personal trainer, and I say something along the lines of, You might have a hard time finding urgency and losing the five pounds that I have to lose. And so the personal trainer looks at me with a straight face and essentially says something along the lines of, you know, Something along the lines of, are you sure about the weight you need to lose?
Chapter 4: How does Scott feel about his trainer's advice?
And I take it what he means is, you know, just be comfortable with your weight. You know, you're fine, but work on your muscle mass. So take it. I feel that it's fairly positive, left in a pretty good mood. That's pretty good customer service, I'd say. You know, yes, the reality is you only need to lose five pounds.
Chapter 5: What humorous moments does Scott share about his trainer?
So I come back today and I question the personal trainer on this discussion of like, And this is the same personal trainer that I'm periodically sending YouTube videos to on how to stop counting with his fingers. So this is not, you know, this is a great, great guy. And I tease him. He's actually a really, really bright person. And we tease him about that because he's counting on his fingers.
And sometimes we'll skip to the stopwatch because it's a little bit easier for the personal trainer to use the stopwatch than the counting on the fingers thing. But that's a different story. So I come back today and I talk to this personal trainer about, you know, the weight loss issue and what he says. And he says something along the lines of, I think you misunderstood me.
And I was like, you know, it's like, well, that's not good. I guess it's better than your doctor saying you got something worse than you think you have. But essentially his point was,
you probably go on a scale it's more like you probably got to lose 10 pounds in five and probably a little urgency was okay so of course this is enough for me to think this must be the worst customer service of any personal trainer in the history of the world this guy needs a new degree in customer service what does he mean i need to lose closer to 10 pounds than five pounds
so it is what it is i wish there was a place where he sent out a survey or something like that where i could you know mark down what his score should be for customer service because it's not if it's one to ten is the ranking usually he's a 10 today today where he says i probably gotta lose 10 pounds versus five pounds he might get an a plus and a 10 for honesty but he gets a three for understanding customer morale
especially at this point in life. So I'll give him an average, a 10 for honesty, a three for customer service. We'll average it out to 6.5. He's actually a remarkable personal trainer. In any event, thank you for listening to the Becker Private Equity and Business Podcast. Thank you very, very much.
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