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20/20

Manhunt: Luigi Mangione and the CEO Murder - A Special Edition of 20/20

Fri, 20 Dec 2024

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Investigating the secret life of the young man prosecutors allege gunned down United Healthcare’s Brian Thompson.  Learn more about your ad choices. Visit podcastchoices.com/adchoices

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0.612 - 22.83 Advertisement Narrator

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23.15 - 27.234 Advertisement Narrator

Just tap or click on the banner now to download Hay Day for free today.

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28.237 - 45.746 Gilman Student

The Class of 2016 is truly defined by its inventive, pioneering mentality that accompanies a strong commitment to Gilman tradition. Just like we've done these past few years, we'll be exploring the unknown, whether that be attending colleges across the country, traveling the world during gap years, or fulfilling military service in foreign countries.

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47.587 - 54.131 Gilman Student

As we embrace the new, however, we won't forget the old. Our friendships, values, and memories from Gilman will always stay with us.

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60.663 - 72.652 Journalist

just six months before the shooting. Luigi Mangione was having the time of his life traveling through Asia and sharing his experiences by posting on social media.

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73.092 - 102.204 Luigi Mangione

There is a very real sense of traveling as an adventurer rather than as a tourist. So I'm here in the mountains in Nara, and it's beautiful, man. I think I want to stay here for like a month and just meditate. and just hot spring and do some writing. I want some time to zen out.

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102.424 - 106.127 Weather Reporter

38 with some sunshine now in the city. Mostly cloudy today and a high of 41.

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107.168 - 115.495 Reporter

For the shooter, the morning starts at 530 in the morning when he leaves the hostel on the Upper West Side of Manhattan at 104th Street and Amsterdam Avenue.

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115.975 - 118.938 Weather Reporter

Mostly cloudy today and a high of 41. It'll be gusty.

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119.958 - 139.55 Reporter

The city was about to come alive for the day. It was a routine Wednesday. It was a clear morning. It was cold out. And you see this shooter walking up 54th Street wearing a hood that was up. He had a mask on in the vicinity of the Hilton on 54th Street.

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144.201 - 176.753 Crime Reporter

Sixth Avenue this time of year. You probably don't have a more trafficked or highly populated part of Manhattan or New York, except for Times Square. We're talking about a couple of blocks away from Rockefeller Center with the famous Christmas tree. Right near there, you have Radio City Music Hall, famous for its Christmas show. Hilton itself is a busy, busy place.

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177.934 - 180.856 Crime Reporter

That morning, UnitedHealthcare was having an investor conference.

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182.517 - 202.712 Reporter

So it's about an hour of the shooter making his way around this small slice of midtown Manhattan. He goes to a Starbucks and gets a snack and a bottle of water. He walks west a block. He then walks east a block. He's clearly passing time as he waits for Brian Thompson to make his appearance.

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205.165 - 225.2 Police Source

Brian Thompson, who's the chief executive of United Healthcare, crosses Sixth Avenue. He came to the Hilton Hotel where he was going to present about an hour later at an investor conference. And as soon as the suspect sees Thompson, that's when he begins to spring into action.

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226.3 - 232.345 Reporter

At 6.44 in the morning, you see Mr. Thompson walking down the block from his hotel to the Hilton.

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236.169 - 244.071 Investigative Journalist

He's dressed in a blue suit. He does not have any security detail with him. He's all by himself, does not seem to be aware that he's in terrible danger.

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245.292 - 250.633 Reporter

There are cameras everywhere. There are people everywhere. Even at 6, 7 in the morning, there are people.

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254.134 - 270.071 Crime Reporter

After he gets the water bottle and the kind bar from the Starbucks, he takes position and then holds up in the pre-dawn dark and he sees Brian Thompson.

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272.353 - 280.419 Reporter

New York is a connected city. We know that there are cameras. We know there are thousands, tens, maybe even hundreds of thousands of cameras all around New York City.

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280.859 - 288.905 Investigative Journalist

In this case, using cameras was going to be critical. It was going to be crucial to figuring out who the person is who committed this crime.

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290.005 - 296.25 Reporter

The first video that we get, which is the most sensational of the videos, is of the actual shooting.

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300.111 - 325.05 Crime Reporter

You see Brian Thompson walking past the area where the shooter is located. The shooter comes up behind him. It appears that it may be 10 or 12 feet behind Brian Thompson. The shooter fires three times. It seems that the gun jammed several times in between the shots. And that's going to be very, very important down the road for police investigating the crime.

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325.83 - 331.477 Crime Reporter

You see a bystander run out of the frame in the other direction. Brian Thompson is on the floor.

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333.318 - 339.064 Eyewitness

A horrifying and shocking act of violence. We know that a man was shot on the sidewalk here.

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339.084 - 344.428 Investigative Journalist

We are learning that it happened at 640 this morning. A deadly shooting in Midtown Manhattan.

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344.509 - 350.674 Mike Marza

Police are searching for a suspect that fled the scene. The victim is the chief executive of United Healthcare.

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350.734 - 353.617 Pop Culture Analyst

Shot and killed outside the Hilton on 6th Avenue in Midtown.

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353.837 - 368.782 Police Source

People seemed to notice that it wasn't a typical assassin's gun. Police said they thought at first it may be a veterinarian's weapon. It appeared to have a silencer or a long barrel that would effectively act as a silencer.

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369.082 - 376.204 Reporter

I think what was most jarring about the shooting was how calm the shooter seemed to be. He seemed to be methodical.

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378.561 - 390.483 Police Source

The case almost instantly became one of public fascination. Who would do this and why? People started talking, was this a professional killer? Was this a hit job, a hired assassin?

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393.083 - 413.635 Crime Reporter

When detectives went back and started looking at these images frame by frame over and over again, they noticed a couple of things. First of all, they noticed how far away the shooter was from Brian Thompson. Detectives were saying to us that if this had been somebody who was really a trained assassin, he wouldn't have fired from 10 or 12 feet away. He would have fired from five or seven feet away.

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413.815 - 420.639 Crime Reporter

He took off before he made sure that his victim was dead. And trained assassins would not do that.

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422.793 - 436.228 Police Source

Police didn't think this was a professional job, but they did acknowledge it seemed to be pretty well planned. The killer had to know where Brian Thompson was going to be, that he was going to this investor conference, knew where he was staying,

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437.253 - 445.516 Reporter

The police determined that the victim is the CEO of UnitedHealthcare, Brian Thompson. He's a 50-year-old husband, father of two.

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445.897 - 456.621 Journalist

UnitedHealthcare is the biggest health insurance company in the United States. They cover 30 million Americans, and last year they made more than $200 billion.

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460.302 - 480.699 Crime Reporter

Police quickly get into Brian Thompson's hotel room. They get his phone. They're trying to see, is there somebody out there that might have a grudge or a vendetta against Thompson? Did he owe money to people? Was there some sort of a drug thing, an alcohol thing? All these things are quickly being cycled through. And pretty fast, the police determine there's none of that.

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481.399 - 494.508 Crime Reporter

Investigators were telling us that they believed in theory, without having a ton of evidence yet, that this felt to them like this was a shooting motivated by Brian Thompson's work.

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495.389 - 509.757 Journalist

One of the most important pieces of information that came out in the immediate aftermath of the shooting was the fact that the shell casings had messages on them, words that were written on each one, delay, deny, depose, handwritten with a permanent marker.

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511.608 - 529.272 Crime Reporter

And that has an eerie echo to a book critical of the insurance industry, talking about the tactics that health insurance companies use to either refuse to pay claims, to slow paying for claims.

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529.872 - 540.195 Healthcare Critic

Writing the words in the bullets told us so many things. It gave us the specific cause to what he was speaking to. This wasn't just a random person. This is a political act against

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540.715 - 552.346 Crime Reporter

a corporation. Almost as soon as it's confirmed that Brian Thompson is dead, social media explodes, and in a really unanticipated, unpredicted kind of way.

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552.366 - 559.292 Social Media User 2

The CEO for UnitedHealthcare filed his last claim today because a gunman decided not to extend coverage on his life.

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559.592 - 565.798 Social Media User 3

All while the search for their killer is being met with comments like, sorry, out of network.

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566.786 - 581.293 Reporter

People were cheering the demise of this person they'd never met, who was a father of two and a husband and had a life and was just doing a job, no matter how distasteful that job might be to a certain segment of the population.

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581.353 - 589.637 Healthcare Critic

Some people are missing the point that, yes, this is class warfare, but it's not rich versus poor. It's the people against the corporations that are making our lives worse.

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590.057 - 608.71 Crime Reporter

This case was the source of unbelievable public fascination. It had all of the ingredients. First of all, it's a midtown Manhattan murder. Then you have a manhunt. And it just builds and builds and builds. And the police are starting to put out images and asking for the public's help.

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628.464 - 633.586 News Anchor

This is Breaking News from Channel 7 Eyewitness News.

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633.606 - 640.769 Mike Marza

723 on this Wednesday, December 4th. I'm Mike Marza, and we want to get right to that breaking news unfolding in Midtown. That's where cops are now searching for a masked gunman.

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641.789 - 646.691 Reporter

It's very unusual for someone to be shot in that neighborhood at any time of day.

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646.871 - 651.773 Eyewitness

This is West 54th Street between 6th and 7th Avenues in Midtown Manhattan.

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652.81 - 675.861 Journalist

When Brian Thompson was murdered, his wife told the media that he had received threats, general threats against him. And that's not always unusual when you're the CEO of a big company. So that's why everyone thought that whoever killed Brian Thompson had a grudge against him personally.

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679.84 - 706.206 Brad Garrett

My name is Brad Garrett. I'm a retired FBI agent. I've investigated single homicides, serial homicides, and mass casualty homicides in the United States and in various parts of the world for a better part of 20 years. So the key is, as much information as you can gather about the victim may lead you toward a potential suspect. Who is this guy? Where was he going?

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706.426 - 714.63 Brad Garrett

Why was he shot in that location, that time of the day, et cetera? The layer beyond that is who had issues with Mr. Thompson.

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715.491 - 725.496 News Correspondent

The shooter appears to be a light-skinned male. He's wearing a light brown or cream-colored jacket, a black face mask, black and white sneakers, and a very distinctive gray backpack.

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727.742 - 730.865 Crime Reporter

So the suspect shoots Brian Thompson, and then he takes off.

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732.466 - 748.642 Reporter

After the shooting, we know that the shooter runs across 54th Street. We know he goes up this alleyway called the Ziegfeld Alley right by the Ziegfeld Theater, which is a real landmark in midtown Manhattan. And then he gets on a bike at this point, and he rides up Sixth Avenue up to Central Park.

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749.324 - 759.492 Journalist

An e-bike was the perfect getaway vehicle. It can zip in and out of traffic, and you can go pretty fast on an e-bike, so you're a lot harder to catch.

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761.634 - 768.18 Police Source

Traffic is terrible in the morning rush hour in Midtown, so if the killer wanted to escape by car, he would have gone nowhere.

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768.2 - 772.843 Healthcare User 3

He gets to Central Park and rides an e-bike through the park.

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773.284 - 776.927 Brad Garrett

He comes in, and he basically works his way through the park.

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779.124 - 792.117 Reporter

The cameras lose sight of him because he goes into the park. And one big blind spot in the city, you talk about cameras everywhere, there really aren't cameras in Central Park. There are trees, there are heavily wooded areas.

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793.318 - 800.545 Crime Reporter

So the shooter is able to basically evade surveillance for a period of time. He's gone.

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804.383 - 824.449 Brad Garrett

So this video obtained by ABC News is of a suspect on, presumably, it looks like his e-bike, riding away from Central Park. This is important because you always want to know direction of flight because it'll give you leads. Since you don't know who he is, it'll give you directions about where he possibly is going.

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827.41 - 837.663 Crime Reporter

He comes out of Central Park at 77th on the bike. We then see him on 86th. No bike, no backpack. He gets into a taxi.

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837.703 - 847.805 Reporter

There's this amazing shot, and he peers through the partition that separates the driver from the passenger.

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847.825 - 857.388 Journalist

We could still clearly see his distinctive eyes and his distinctive eyebrows. He didn't do anything to truly camouflage his appearance.

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858.336 - 870.101 Crime Reporter

And the first images have his face, but not a full face. And that adds to additional fascination. And all of a sudden, it's like the masked gunman. So pretty quickly, the question is, are they going to find him today?

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870.421 - 882.786 Brad Garrett

What's interesting about this case is we went on for multiple days of a lot of pictures of this suspect in various locations, and nobody came forward to ID him.

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884.895 - 890.257 Reporter

We know that he takes the cab up to a bus station, which is on the New York City side of the George Washington Bridge.

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891.597 - 895.919 Crime Reporter

We're talking about a bus station that's right up next to the busiest bridge in the country.

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897.26 - 906.783 Police Source

And at first, police believe he hopped a bus and headed out of town. They don't see him getting on a bus. They don't see him at all, and the trail kind of goes cold.

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909.444 - 917.329 Crime Reporter

At the same time, in Midtown, The investigation and the response to this crime is picking up.

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917.689 - 924.953 NYPD official

The shooter left behind a lot of physical evidence for police to go through as they zero in on a possible motive.

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926.093 - 943.826 Journalist

This killer made a lot of mistakes going into the Starbucks and making a purchase and then discarding the water bottle and the wrapper in a trash can where police could see it through surveillance cameras. So that was a huge mistake.

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944.827 - 948.569 Police Source

The most important thing investigators wanted to recover was the gun, the murder weapon.

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949.39 - 954.413 Journalist

Also, the shooter wasn't wearing gloves when he fired that weapon. Big mistake.

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954.593 - 964.26 NYPD Commissioner

The full investigative efforts of the New York City Police Department are well underway, and we will not rest until we identify and apprehend the shooter in this case.

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965.413 - 983.238 Reporter

So immediately, police announced a reward of $10,000 for anyone who would provide information that could lead to his arrest and conviction. And, you know, the Crimestoppers line in New York did start to get a lot of calls. But the real question is, where did he go?

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985.239 - 989.26 Investigative Journalist

So, you know, you got trains going to Washington, D.C., Boston, Philadelphia.

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989.32 - 993.881 Reporter

I think we all learned that it's a lot easier to disappear in New York than we thought.

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995.754 - 1011.373 Crime Reporter

In those first few minutes, all the police really have to go on is that a crime was committed. And then, little by little, more information is added to that. But all that while, the shooter is getting farther and farther away from the scene of the crime.

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1061.458 - 1066.719 News Correspondent

The manhunt in New York City at this hour for the man who murdered a CEO right in front of a hotel.

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1068.905 - 1088.907 Crime Reporter

In the days after the shooting, the NYPD deploys an army to Manhattan, including drones, police, scuba divers, trying to find everything they possibly can. Right at dusk on Friday, police in Central Park find what they believe is the shooter's backpack. There's a jacket, and there's Monopoly money.

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1089.471 - 1102.176 Social Media Expert

He stuffed a backpack full of Monopoly money and left it for the NYPD to find. I mean, this is a person who, like many young people, is accustomed to producing their own narrative as the sort of main character of a show.

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1103.837 - 1109.099 Pop Culture Analyst

This is out of a Batman movie. This is something the Joker would do.

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1109.48 - 1115.042 Brad Garrett

You got detectives at the scene that are immediately trying to figure out what happened. At the same time, you got somebody pulling cameras.

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1116.397 - 1145.468 Reporter

leapfrogging over one camera, over another, over another. They were able to track this guy to this youth hostel on 103rd and Amsterdam. So at the youth hostel, they find this amazing piece of video. As he's checking into the youth hostel, the lady behind the counter asks him to drop his mask to see his face, to see his smile, and he obliges. And that was the picture that went viral.

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1146.69 - 1149.974 Social Media User 1

Oh, my God. That man's, like, gorgeous.

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1150.114 - 1167.214 Journalist

Like, he's got a good-ass smile. Smash. Just look at the fascination that the public has had with other notorious killers like Ted Bundy, the serial killer, Charles Manson, the mass murderer. But this case is different because of social media.

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1167.834 - 1179.038 Pop Culture Analyst

Within seconds, people were making comparisons. Oh, he looks like Jake Gyllenhaal. Oh, he looks like Zayn Malik. Ooh, he's so handsome.

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1181.058 - 1186.32 Crime Reporter

People online are falling in love with this suspect, and some of them are even making TikToks using the Britney Spears song Criminal.

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1190.421 - 1196.603 Social Media Analyst

Without even knowing who the shooter is or the motivation, they've already captured the idea that this is some sort of hero.

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1197.068 - 1201.958 Healthcare User 2

Oh my God, did you see? He just walks up and blasted him, point blank. I know, I know, it's awesome.

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1202.198 - 1208.23

Oh, nah, I ain't seen nothing. I ain't seen nothing. Matter of fact, I'm blind in my left eye.

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1208.769 - 1211.89 Social Media User 2

No one would turn on Robin Hood and nobody's going to turn on the adjuster.

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1211.91 - 1227.854 Healthcare Critic

This is about a lot of people are extraordinarily angry about the way the healthcare industry is allowed to treat us. And one person went off the deep end and did something about it. But a lot of other people feel a similar rage because we are being screwed by the healthcare industry.

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1228.757 - 1236.426 Reporter

On social media, there was this eruption of cheer about it because people are so angry at the healthcare industry.

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1236.706 - 1240.27 Healthcare User 1

All of the things that she had been prescribed were no longer going to be covered.

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1240.35 - 1246.377 Healthcare User 4

They would not cover her insulin pen that she needs. My one-year-old baby had a giant brain tumor.

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1246.497 - 1249.14 Healthcare User 5

She sat in the hospital for three days.

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1249.54 - 1261.665 Crime Reporter

The unprecedented explosion really showed the level of true public antipathy toward not just corporate America, but the health insurance industry.

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1261.785 - 1266.426 Healthcare Activist

They had no problem profiting $23 billion last year off the backs of American people.

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1266.506 - 1273.429 Healthcare User 2

The entire business model of private health insurance companies is to prey on the most vulnerable people in society.

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1273.769 - 1284.575 Journalist

UnitedHealthcare says that they approve and pay 90% of claims upon submission, but critics say they have one of the highest denial rates in the country.

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1285.155 - 1295.56 Healthcare User 3

For so many Americans who feel that their own lives have been devalued by our system, and in particular by our healthcare system, it felt like a release to them.

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1295.84 - 1301.063 Healthcare User 4

They have not covered life-saving measures to keep people alive.

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1301.543 - 1307.085 Advertisement Narrator

If they can't save your life, then they shouldn't get to keep your money.

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1307.425 - 1320.791 Journalist

In the past year, people have been so frustrated with UnitedHealthcare that they've taken to the streets to protest. One of the things they've been complaining about is that Brian Thompson's salary was reportedly $10 million.

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1321.111 - 1325.553 Healthcare User 2

Americans struggle to pay their medical bills, and then you have this guy making $10 million a year.

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1327.847 - 1334.092 Unknown Reporter

Hundreds of tips are pouring in and thousands of police officers are cycling through a manhunt that is now nationwide.

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1334.933 - 1343.239 Crime Reporter

The manhunt went on for six days without any success. So pretty quickly, a reality is creeping in that this shooter could be anywhere.

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1345.661 - 1374.348 Journalist

The manhunt came to an end in a McDonald's in Altoona, Pennsylvania. It is a busy breakfast rush and sitting there eating hash browns is the suspect that all of America has been looking for. You have one customer saying to the other, hey, doesn't that guy look like the wanted killer that everybody is searching for? And then the employee at McDonald's overhears that conversation and calls 911.

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1378.1 - 1388.225 Reporter

This police officer shows up. He said, have you been to New York recently? And police say he started to shake. He started to get visibly nervous. And that's when the police took him into custody.

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1388.945 - 1396.109 Healthcare User 3

My thought was, why would he go into a McDonald's? Like, he's eluded everyone for so long for a hash brown?

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1397.77 - 1403.773 Police Source

When police identify him, they say he's Luigi Mangione, 26 years old, from Maryland.

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1406.533 - 1415.437

Start with breaking news today on ABC News Live. The arrest of a person of interest in Pennsylvania. Police in Altoona, Pennsylvania are questioning 26-year-old Luigi Mangione.

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1416.257 - 1424.12 Social Media Expert

America loves a vigilante. America loves a populist hero. He's young. He's white. He's quite good looking. This sort of

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1424.48 - 1438.454 Pop Culture Analyst

murderous heartthrob slash folk hero. I think one of the biggest surprises, it turns out, he's this extremely privileged young man from a very well-known family in Baltimore.

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1536.596 - 1544.719 Healthcare User 3

So when he was arrested, authorities say they found him with a backpack that had all sorts of damning evidence in it, including multiple IDs.

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1545.919 - 1570.291 Reporter

They find the computer. They find the passport. They find a 3D-printed silencer and a 3D-printed gun. So this was what the police referred to as a ghost gun, which means basically it has no serial number. They also found a spiral-bound notebook that Mr. Mangione allegedly wrote talking about computer-aided design, or CAD.

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1571.972 - 1583.557 Reporter

He has a bachelor's and a master's in engineering from the University of Pennsylvania, and the implication is that he designed, printed, put this gun together, and then used it to commit the crime.

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1584.518 - 1589.88 Luigi Mangione

This was fairly trivial. Some elementary social engineering, basic CAD, a lot of patience.

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1592.199 - 1610.368 3D Printing Expert

This is a replica of the firearm that was used in the killing in New York. Printed on a printer that I have here, and this was done in about seven hours of printing. The basic file that this is built around, it is the most common handgun to be 3D printed.

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1611.701 - 1631.633 Brad Garrett

They seized 26,000 ghost guns at crime scenes last year. And the number keeps growing and growing and growing because if you are a felon or somebody that is not allowed to buy firearms, where are you gonna go? We have it made. This shooter knew that if he used a 3D printer gun, they wouldn't be able to trace him.

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1633.914 - 1649.884 3D Printing Expert

Luigi did not have a criminal record. He certainly had the funds and resources to buy the gun. So the reasons that he chose a 3D printed gun probably have more to do with wanting to be involved in the tech, wanting this to be a statement. The best guess I have is that he really wanted to be a do-it-yourselfer.

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1650.204 - 1655.968 3D Printing Expert

And I think that that's much more likely to have influenced his choice to do a 3D printed gun than any of the normal narratives.

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1658.009 - 1674.903 Healthcare User 3

So as soon as Mangione was identified, it sort of shifted the conversation. He wasn't what you might expect of a on-the-street assassin, right? He's not a professional hitman. In fact, he came from an extremely privileged background.

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1674.923 - 1688.668 Luigi's Family Friend

The Mangione family is really well-respected, very successful. They've been in real estate. They own a couple of country clubs. Luigi's cousin is a state delegate. So they're very, very well-connected.

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1688.688 - 1693.23 Police Source

I suppose you could say in some ways the Mangione family was the American dream.

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1695.233 - 1711 Crime Reporter

Luigi Mangione's grandfather, Nicholas, really is an American rags to riches story. He fought against anti-Italian discrimination in Baltimore and built a really successful portfolio of businesses that has made his family prominent and wealthy.

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1712.121 - 1720.665

They own Turf Valley, which is a great golf course, Hayfields, which is a great golf course, and other real estate. They're considered a pillar of the community.

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1723.18 - 1728.945

Luigi went to the Gilman High School, which is one of the elite high schools in Baltimore City.

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1729.545 - 1737.212 Luigi's Family Friend

I think the high school tuition is close to $40,000 a year now. It's a prestigious, wealthy school with a lot of well-connected people.

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1741.295 - 1762.568

So this is a picture of Luigi and I, you know, at the competition. We're troubleshooting the robot. I think the most shocking to hear that it could have been Luigi because from what I knew of him in high school, right, he was a caring guy, pretty goofy, carefree, right? Very, very hard to associate that with violence. And I just didn't think he had a violent bone in his body.

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1764.129 - 1781.382 Luigi's Family Friend

He was in the robotics club. He was very advanced in the STEM fields. Of course, he went to school for computer science. He was the most nice, unassuming kid you've ever met. A lot of really good friends, really athletic, two-sport varsity athlete, and of course he was a valedictorian.

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1781.622 - 1787.105 Gilman Student

It's been an incredible journey, and I simply can't imagine the last few years with any other group of guys. Thank you.

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1792.828 - 1797.391 Reporter

He went to the University of Pennsylvania, the engineering school where he majored in computer science.

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1798.996 - 1805.101 Crime Reporter

After graduation, Luigi Mangione appears to have gone to California. He was working in tech. He worked as a data engineer.

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1810.105 - 1819.813 Police Source

Luigi Mangione left quite a trail for the public and investigators to follow. There's a trip to Japan. There's a time living in Hawaii.

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1821.26 - 1825.064 Journalist

He was living in Honolulu in a collective co-sharing space.

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1825.445 - 1834.034 Friend of Luigi

He was telling me about what he's searching for in Hawaii, just to relax and enjoy his life. And I thought to myself, he's going to have a really good life.

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1835.235 - 1841.142 Crime Reporter

At that point, he's into experiencing nature, healthy living. Of course, he's showing off his body on social media.

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1842.697 - 1852.284 Friend of Luigi

We were at the book club and he was the only one who really read the entire book. I was shocked. Everyone was there for wine and food and he was the only one that was there for the book.

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1853.625 - 1869.177 Healthcare User 3

On Instagram, he just seemed like a happy kid who was enjoying his life. Pictures of him on vacation places, at friends' parties. On X, you saw a different side of him. Deeply thinking, concerned about the world.

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1871.638 - 1880.782 Crime Reporter

He commented on the Unabomber Manifesto, and at a certain point, he refers to him in a way that people have taken as almost sympathetic.

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1881.823 - 1898.37 Luigi Mangione

It's simply impossible to ignore how prescient many of his predictions about modern society turned out. He was a violent individual, rightfully imprisoned, who maimed innocent people. While these actions tend to be characterized as those of a crazy Luddite, however, they are more accurately seen as those of an extreme political revolutionary.

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1898.93 - 1906.768 Social Media Expert

Frankly, I I don't think that his thinking necessarily had to go through some wild radicalization.

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1906.788 - 1924.816 Social Media Expert

I don't think that the average 26-year-old, the average Ivy League graduate, are too far away from an understanding that many political systems in America, and specifically the private healthcare system, is unbelievably broken, and that traditional methods of addressing this, such as voting, aren't working.

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1926.363 - 1933.227 Journalist

We don't know how he went from thinking that the world was broken to taking the action he allegedly took.

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1933.708 - 1942.013 Police Source

We've talked to friends who have said that he complained about enduring a back injury that was often quite painful.

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1942.413 - 1948.417 Journalist

One of his friends said that his back problems made it really difficult for him to have romantic relationships.

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1948.942 - 1970.809 Crime Reporter

He posted online an image that is believed to be an x-ray of his own spine with four surgical screws in his spine that it was a fusion surgery, which is often done on people who suffer extreme back pain. But UnitedHealthcare says that he was never a customer of their insurance company.

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1972.102 - 1983.455 Luigi Mangione

It was completely devastating as a young athletic person. Seemingly all I could read on the internet was that I was destined to chronic pain and a desk job for the rest of my life. That representation was terrifying.

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1986.468 - 1993.893 Crime Reporter

In the six months before the shooting, importantly, it seems that Luigi kind of went dark. He didn't really post online for that period of time.

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1994.013 - 2007.703 Social Media Expert

A withdrawal from the total technological availability that people his age are raised in and, you know, usually never let go for more than 24 hours. It's possibly the sign of something happening.

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2008.343 - 2018.32 Reporter

He really just stopped communicating with people. And then two weeks before the shooting, his own mother filed a missing persons report referring to him in San Francisco.

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2018.62 - 2027.344 Journalist

His family was very worried about him because he wasn't responding to their phone calls or text messages. Even his voicemail was full.

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2029.686 - 2052.883 Reporter

The main tragedy here is the death of Brian Thompson, the loss that his family has to endure. But there's also a tragedy here about Luigi Mangione, who had such a brilliant life ahead of him. And something happened to spiral him into this dark place where he allegedly executed someone. Why?

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2123.709 - 2141.16 Reporter

Luigi Mangione arrives in court, and all anyone's actually seen of him up till now is the smiling surveillance image. His social media is out there with his shirt off, and he's a happy kid with an ear-to-ear grin. That's all anyone's ever seen of him until he arrives at court.

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2153.224 - 2160.866 Healthcare User 3

Those who condemned the shooting saw a rageful man. Those who praised it saw an outlaw who was standing up to the system.

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2161.947 - 2168.909 Journalist

So everyone is wondering, did something happen to this young man? You just don't go and assassinate someone on the streets of New York.

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2169.574 - 2182.924 Crime Reporter

The NYPD Intelligence Bureau put together a confidential assessment that ABC News has obtained. They believe that in his mind, this was quote unquote, a symbolic takedown of the healthcare insurance industry.

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2184.205 - 2188.668 Journalist

Police say they found handwritten notes in Mangione's backpack.

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2189.628 - 2204.394 Reporter

And police say that he kind of ruminated on ways in which to carry out this attack on the healthcare industry. He considered a bomb, but then decided that he didn't want to kill innocents, and so he wanted instead to target an individual.

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2205.114 - 2217.539 Luigi Mangione

Frankly, these parasites simply had it coming. A reminder, the U.S. has the number one most expensive healthcare system in the world, yet we rank roughly number 42 in life expectancy.

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2219.212 - 2227.678 Brad Garrett

Think of the word parasite. That's very dehumanizing to start with. Because to kill other human beings, you have to dehumanize them before you kill them.

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2228.458 - 2233.682 Luigi Mangione

What do you do? You whack the CEO at the annual parasitic bean counter convention.

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2234.862 - 2243.048 Crime Reporter

Allegedly, it shows that the killing of Brian Thompson was premeditated, it was planned, it was strategic.

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2243.59 - 2259.5 NYPD Commissioner

So just a very brief update on the investigation. First, we got the gun in question back from Pennsylvania. We were able to match that gun to the three shell casings that we found in Midtown at the scene of the homicide.

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2260.518 - 2281.428 Journalist

A New York grand jury has just indicted him on murder in the first degree in furtherance of terrorism. The terrorism charge basically is saying he targeted this CEO for a social purpose and reason. That is a form of terrorism.

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2282.088 - 2294.194 NYPD Commissioner

In the nearly two weeks since Mr. Thompson's killing, we have seen a shocking and appalling celebration of cold-blooded murder. It was a cold and calculated crime.

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2296.355 - 2305.36 Police Source

Mangione has been extradited to New York. I can't think of another criminal defendant in recent memory that received a personal welcome from the mayor of the city of New York.

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2306.58 - 2313.458 Crime Reporter

In addition, he's now facing federal criminal charges. and they carry with them the possibility of the death penalty.

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2315.118 - 2333.563 Healthcare Critic

The trial, as far as the court of public opinion, is already happening. The authorities, the prosecutors, are definitely concerned that there's a lot of sympathy for him, and all you need is one person on the jury to say, I refuse to say guilty, and then you have a big problem.

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2334.123 - 2339.484 Healthcare User 3

Immediately, people online are trying to get money to Luigi Mangione, fund his legal defense.

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2341.075 - 2357.601 Social Media Expert

I think that this man's status as a complicated folk hero, I presume it is extending to within the prison walls. And there is a clip where, you know, you can hear his inmates screaming things like, free Luigi.

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2359.582 - 2366.164 Social Media Analyst

You can have News Nation doing an indirect interview with inmates in the same jail as Luigi Maggioni.

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2368.47 - 2377.857 Journalist

I have never seen a case like this. It has a life and an energy of its own on social media.

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2378.398 - 2381.4 Healthcare User 3

And the outpouring was instant and intense.

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2387.365 - 2391.528 Journalist

It's too much. And then all the merchandise that people are trying to sell.

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2391.548 - 2403.054 Pop Culture Analyst

This one DJ recently put up Luigi Mangione's photos. The crowd went wild and started screaming and applauding.

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2404.955 - 2422.581 Healthcare User 3

And it speaks to the degree to which folks are identifying with outlaws. They feel that their government isn't responsive to them, that corporations don't care about their lives. That's what folks are identifying with right now because they don't know how else to get relief from their problems.

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2423.339 - 2430.966 Police Source

There's clearly anger and people have seemingly suggested killing other CEOs in the wake of Brian Thompson's killing.

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2432.388 - 2442.598 Healthcare User 3

There's so much rage and frustration. There's so much uncertainty right now. People are messaging me saying, what's going to happen next?

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2461.331 - 2476.303 Healthcare Critic

I think we tend to have a trust of people who we perceive as good looking. We see studies that show people who are good looking tend to get lesser sentences in general. And he's definitely extremely physically striking.

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2476.743 - 2480.266 Journalist

You can see it in his posts all over social media.

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2481.107 - 2489.794 Healthcare Critic

But I want to note the attraction to him that we're seeing from the masses is partly about the looks, but also about the action.

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2492.483 - 2500.309 Social Media User 1

Thoughts and prayers for Luigi. You know, it was definitely not him. They have the wrong guy. And yeah, we're doing everything we can to get him out of this.

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2507.695 - 2525.314 Crime Reporter

I think about the irony. Brian Thompson is the CEO of UnitedHealthcare. He gets killed in cold blood in Manhattan. And in the immediate aftermath, as they're planning funeral and succession and business issues, they have to worry about putting fencing up around their headquarters because of the threats.

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2527.392 - 2550.882 Healthcare User 3

I think it's full that one individual, Brian Thompson, is being held responsible for the ills of an entire industry. But there are also a lot of posts online from people that are deeply sympathetic to Brian Thompson. People saying that he should be remembered as a father of two. They see Brian Thompson not only as the literal victim, but a victim of a mob mentality in our culture.

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2552.643 - 2553.503 Healthcare User 3

And it scares them.

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2554.713 - 2561.617 Healthcare Industry Critic

I still feel like these companies and the CEOs are going to try to protect themselves more rather than get to the root.

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2562.257 - 2572.462 Police Source

Hopefully this case does not signal that America is headed down a path where grievances are solved at the barrel of a gun.

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2574.123 - 2586.384 Healthcare User 3

Going to protests, pressing your members of Congress to push for reform of the system. There's so many means of expression in our culture that don't include resorting to violence.

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2588.044 - 2596.247 Investigative Journalist

This struck a chord with Americans because every American has a story to tell about the health insurance industry.

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2596.467 - 2601.029 Healthcare User 4

I was previously insured, but my premiums had gone up so much that I just couldn't afford them anymore.

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2602.388 - 2613.852 Investigative Journalist

I think it was cathartic for a lot of people. They weren't justifying the killing of Brian Thompson, certainly not, but they were describing in great detail why somebody would be angry enough to do something like that.

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2613.872 - 2625.196 Healthcare User 4

The insurance company, I'm really confused because I'm pretty sure... Have we lost our minds? Vigilante justice is a very dangerous line to walk because what happens when they start to dehumanize you back?

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