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Todd Davis

👀 Person
1035 total appearances

Appearances Over Time

Podcast Appearances

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

We live in a tool economy. There's always some tools to fix something. And sure, tools are useful. I need a screwdriver when I need to fix something, but it can't fix everything. Now we're entering the era of AI agents. By the end of this year, we'll see even more AI solutions, both for businesses and individuals. They will solve some problems, but they won't solve everything.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

We live in a tool economy. There's always some tools to fix something. And sure, tools are useful. I need a screwdriver when I need to fix something, but it can't fix everything. Now we're entering the era of AI agents. By the end of this year, we'll see even more AI solutions, both for businesses and individuals. They will solve some problems, but they won't solve everything.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

In fact, there's risk in relying too much on technology. For example, collaboration. There are billion-dollar collaboration tools But in some ways, they're actually dehumanizing the way we work together. So at the end of the day, it's not just about having the right tools. It's about keeping humanity at the center, making sure we don't lose the human touch as we build and use digital solutions.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

In fact, there's risk in relying too much on technology. For example, collaboration. There are billion-dollar collaboration tools But in some ways, they're actually dehumanizing the way we work together. So at the end of the day, it's not just about having the right tools. It's about keeping humanity at the center, making sure we don't lose the human touch as we build and use digital solutions.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

And that brings me to trust. You talk about trust a lot, and I agree with you, it's critical. But right now, trust in the workplace is fragile. Employees don't trust their employers, especially with all the layoffs, disengagement, and burnout. We see things like quiet quitting and mass resignations. So in a world where trust is fading, how do we rebuild it?

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

And that brings me to trust. You talk about trust a lot, and I agree with you, it's critical. But right now, trust in the workplace is fragile. Employees don't trust their employers, especially with all the layoffs, disengagement, and burnout. We see things like quiet quitting and mass resignations. So in a world where trust is fading, how do we rebuild it?

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

From your perspective, what mindsets or habits help strengthen trust in the workplace? What can leaders do to make trust real again?

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

From your perspective, what mindsets or habits help strengthen trust in the workplace? What can leaders do to make trust real again?

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

I think the number one priority for everyone in this world, professionally and personally, should be relationships. I think nothing is more important than our relationships. And I think if you ask anyone, regardless of what part of the world they live in, at the end of the day, if someone we care about needs our help, we drop everything to go help. If there's an urgency, an emergency.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

I think the number one priority for everyone in this world, professionally and personally, should be relationships. I think nothing is more important than our relationships. And I think if you ask anyone, regardless of what part of the world they live in, at the end of the day, if someone we care about needs our help, we drop everything to go help. If there's an urgency, an emergency.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

So I just think it's our nature as human beings on this earth that relationships matter. And the foundation of all foundations in any relationship is trust. Whether it's my professional relationship with my boss or my colleague, whether it's a personal relationship with one of my friends or one of my kids or nieces or nephews, it's the level of trust that we have.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

So I just think it's our nature as human beings on this earth that relationships matter. And the foundation of all foundations in any relationship is trust. Whether it's my professional relationship with my boss or my colleague, whether it's a personal relationship with one of my friends or one of my kids or nieces or nephews, it's the level of trust that we have.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

do am i someone that's trustworthy do they trust me do i do what i say i'm going to do do i have integrity and can i trust them doesn't mean we're perfect doesn't mean i never make a mistake or they never make a mistake but it means that our intent our intent is to do the right thing and to build that trust so i believe trust is at the heart of every relationship every good relationship

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

do am i someone that's trustworthy do they trust me do i do what i say i'm going to do do i have integrity and can i trust them doesn't mean we're perfect doesn't mean i never make a mistake or they never make a mistake but it means that our intent our intent is to do the right thing and to build that trust so i believe trust is at the heart of every relationship every good relationship

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

and the lack of trust is of course at the heart of every bad relationship and so building that trust just like the example we were talking about earlier if i'm a leader of multiple generations and i'm busy and i've got a lot to do but i still take the time to understand each and every individual and what's important to them as far as flexibility as far as recognition

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

and the lack of trust is of course at the heart of every bad relationship and so building that trust just like the example we were talking about earlier if i'm a leader of multiple generations and i'm busy and i've got a lot to do but i still take the time to understand each and every individual and what's important to them as far as flexibility as far as recognition

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

That builds trust with them because they know that I care about them. And some people hear it and they think, okay, so it's about being nice. Yeah, it's about being nice, but more importantly, it's about getting results.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

That builds trust with them because they know that I care about them. And some people hear it and they think, okay, so it's about being nice. Yeah, it's about being nice, but more importantly, it's about getting results.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

And if I take the time to make what we call it in the seven habits, deposits in the emotional bank account of others, if I take time to make a deposit in your emotional bank account, it raises the level of trust. In the EBA or the emotional bank account, much like a financial bank account, we make deposits. And sometimes because we're human beings, we make mistakes. We take a withdrawal.

Chief Change Officer
#388 Todd Davis: Inside 30 Years at FranklinCovey—What Most Leaders Still Get Wrong — Part Two

And if I take the time to make what we call it in the seven habits, deposits in the emotional bank account of others, if I take time to make a deposit in your emotional bank account, it raises the level of trust. In the EBA or the emotional bank account, much like a financial bank account, we make deposits. And sometimes because we're human beings, we make mistakes. We take a withdrawal.