Thomas Hansen

We met four times face to face over a month. We spent close to 15 hours together. And that may sound like a lot, but listen, in the type of role that he's in and I'm in, that type of partnership, you just gotta get it right. You gotta get it right in terms of really having complimentary type of relationship. You've got to make sure that there's trust.

You've got to make sure that there's mutual accountability and room for both people in the relationship to feel that they can contribute with their strengths and can count on the other person to complement them where perhaps they're not the strongest. And look, that's what Spence and I have done two and a half years together now so far.

You've got to make sure that there's mutual accountability and room for both people in the relationship to feel that they can contribute with their strengths and can count on the other person to complement them where perhaps they're not the strongest. And look, that's what Spence and I have done two and a half years together now so far.

You've got to make sure that there's mutual accountability and room for both people in the relationship to feel that they can contribute with their strengths and can count on the other person to complement them where perhaps they're not the strongest. And look, that's what Spence and I have done two and a half years together now so far.

And we committed to working together for at the very least five years together. So it's a great partnership, something I really have enjoyed.

And we committed to working together for at the very least five years together. So it's a great partnership, something I really have enjoyed.

And we committed to working together for at the very least five years together. So it's a great partnership, something I really have enjoyed.

So when I joined in the summer of 22, so yeah, two and a half years ago, I came in and I saw a company that had at its core product analytics. But it was missing a broader strategy of tying that together with its other offerings. So very early on, what I worked on with Spencer and the team was to transform myself into a platform company where analytics is at the core.

So when I joined in the summer of 22, so yeah, two and a half years ago, I came in and I saw a company that had at its core product analytics. But it was missing a broader strategy of tying that together with its other offerings. So very early on, what I worked on with Spencer and the team was to transform myself into a platform company where analytics is at the core.

So when I joined in the summer of 22, so yeah, two and a half years ago, I came in and I saw a company that had at its core product analytics. But it was missing a broader strategy of tying that together with its other offerings. So very early on, what I worked on with Spencer and the team was to transform myself into a platform company where analytics is at the core.

And then around the analytics, we have a number of complementary type products and solutions, including experimentation, session replay, guides and surveys, a CDP, and a number of other product capabilities. And I think that's been the big change in the company in the last two and a half years that I've had a small role to play in.

And then around the analytics, we have a number of complementary type products and solutions, including experimentation, session replay, guides and surveys, a CDP, and a number of other product capabilities. And I think that's been the big change in the company in the last two and a half years that I've had a small role to play in.

And then around the analytics, we have a number of complementary type products and solutions, including experimentation, session replay, guides and surveys, a CDP, and a number of other product capabilities. And I think that's been the big change in the company in the last two and a half years that I've had a small role to play in.

With all decisions, product and non-product decisions, you've got to make tough choices where you have to prioritize and sequence what you work on. Earlier on, as one example, we had some opportunities to go in and build new capabilities. One of those capabilities I mentioned earlier on is session replay.

With all decisions, product and non-product decisions, you've got to make tough choices where you have to prioritize and sequence what you work on. Earlier on, as one example, we had some opportunities to go in and build new capabilities. One of those capabilities I mentioned earlier on is session replay.

With all decisions, product and non-product decisions, you've got to make tough choices where you have to prioritize and sequence what you work on. Earlier on, as one example, we had some opportunities to go in and build new capabilities. One of those capabilities I mentioned earlier on is session replay.

So we realized the session replay was a capability that our customers really was looking for and that we wanted to bring to market. That meant that some of the work we wanted to do, say, some time back around data governance, for example, RBAC, we had to delay by a quarter or two to go and prioritize the session replay. And that was a tough one, Noah.

So we realized the session replay was a capability that our customers really was looking for and that we wanted to bring to market. That meant that some of the work we wanted to do, say, some time back around data governance, for example, RBAC, we had to delay by a quarter or two to go and prioritize the session replay. And that was a tough one, Noah.

So we realized the session replay was a capability that our customers really was looking for and that we wanted to bring to market. That meant that some of the work we wanted to do, say, some time back around data governance, for example, RBAC, we had to delay by a quarter or two to go and prioritize the session replay. And that was a tough one, Noah.

We have 3,500, nearly 3,500 enterprise customers globally. And one of the things that many of them were asking for was RBAC or role-based access control. So making that trade-off and realizing we had to do that a little bit later to prioritize session replay earlier, that was a tough decision. The good thing is, as we sit here today now, we have it all done. So I feel good about that.