Stuart Cowder
Appearances
Planet Money
Planet Money complains. To learn.
Sarah, there's a saying in our business, our number one competitor is the price of a new appliance.
Planet Money
Planet Money complains. To learn.
I'm Mr. Appliance, New York City. I own the New York City franchises.
Planet Money
Planet Money complains. To learn.
All right. Knowing the brand is very important. And the reason for that is some brands make their units easier to repair than others.
Planet Money
Planet Money complains. To learn.
They make the repair difficult. They put the replacement parts in difficult spots. They make it time consuming, hard to get to, hard to take apart. They just, they make it difficult as opposed to other companies that make repairs very easy.
Planet Money
Planet Money complains. To learn.
No, no, Bosch is actually, their products are meant to be repaired. And that doesn't mean it's cost effective to repair them, but they're meant to be repaired. And that means Bosch will make parts for them for many years.
Planet Money
Planet Money complains. To learn.
It's a very high skilled trade. Yeah. It takes a long time to learn it. And you're not just learning how to fix one appliance, you're learning how to fix all appliances.
Planet Money
Planet Money complains. To learn.
For us, it costs what it costs. And sometimes this is nothing you can do. The repair is more expensive than the appliance. Right. But a lot of times the customer still repairs it because it matches the kitchen. It has custom cabinetry. The new one is different. It's a different size. They'd have to call a carpenter.
Planet Money
Planet Money complains. To learn.
We go with the high end appliances. If it was a $500 microwave, we wouldn't even come out. We'd tell you, go buy a new one.