Nufar Gaspar

And most companies are not even there yet.

And that's something that is very critical.

And one reason where upskilling is not enough is that often you have to fight way more than just skills.

There are many, many biases and problems.

And just to name two interesting observations from the audits, the first we're calling that like the busyness paradox.

where everyone is so, so busy that they're always chopping wood and never sharpening their axe, basically.

And they are so buried in the work that they lack the time to learn the tools that should obviously free up time.

And it's a matter of deliberately taking people off their hamster wheel and giving them time and permission to slow down and learn and experiment with AI so they can eventually speed up, hopefully significantly.

And the other interesting paradox is change fatigue.

And that's applicable to everyone because all of the teams have gone through many tools and methods change over the last years.

But what we're seeing is that in companies where there were either major M&As or reorgs or leadership changes, the change fatigue of their employees is way more prominent, leading them to be very, very wary of AI.

And those need to be addressed differently than others.

So taking all of that into consideration, you need to give the employees permission and time and everything that they need in order to do good by themselves and eventually by the company.

And it's not like a benefit or something that you need to be doing above and beyond.

It needs to be like a basic right of employees these days.

So these are all the change elements that I wanted to share with you today.

Becoming agent-ready from a cultural perspective, it's not just an IT project or something that happens organically.

You have to be very deliberate about changing and doing everything that we just talked about.

Communication, human oversight, the right attitude, network, smart governance, and true enablement.

And the ones that we scored highest in the agent-readiness, those are the ones that typically are doing all of this well.