Mark Gardiner

What if you changed the rules? What if you guys were both on the same side?

What if you changed the rules? What if you guys were both on the same side?

Thank you very much. Thank you. I don't know. I don't know. I don't know.

Thank you very much. Thank you. I don't know. I don't know. I don't know.

Thank you very much. Thank you very much. Thank you.

Thank you very much. Thank you very much. Thank you.

Thank you. Thank you very much. Thank you.

Thank you. Thank you very much. Thank you.

And I just had this thought, like, you know, what if I just went and worked there? What would I learn about this company?

And I just had this thought, like, you know, what if I just went and worked there? What would I learn about this company?

So they would tell us they're going to be looking for customers who seem like they can't find something that they want or just seem curious about something. You're going to initiate conversations with these people and that we want you to be flexible. We want you to be chatty. We want you to be empathetic.

So they would tell us they're going to be looking for customers who seem like they can't find something that they want or just seem curious about something. You're going to initiate conversations with these people and that we want you to be flexible. We want you to be chatty. We want you to be empathetic.

And more than anything else, we want you to do what it takes to make customers feel appreciated and wanted.

And more than anything else, we want you to do what it takes to make customers feel appreciated and wanted.

Really didn't matter if it was a little old lady that was looking for one $5 bottle of wine and if the wine shipment had just come in the back and I would go and look through 100 different cases and see if I could find the one that she wanted and get her that one bottle of wine.

Really didn't matter if it was a little old lady that was looking for one $5 bottle of wine and if the wine shipment had just come in the back and I would go and look through 100 different cases and see if I could find the one that she wanted and get her that one bottle of wine.

If I spent 15 minutes doing that and that made that customer really happy, then the managers were happy and the store was happy.

If I spent 15 minutes doing that and that made that customer really happy, then the managers were happy and the store was happy.

What if you changed the rules? What if you guys were both on the same side?

Thank you very much. Thank you. I don't know. I don't know. I don't know.

Thank you very much. Thank you very much. Thank you.

Thank you. Thank you very much. Thank you.

And I just had this thought, like, you know, what if I just went and worked there? What would I learn about this company?

So they would tell us they're going to be looking for customers who seem like they can't find something that they want or just seem curious about something. You're going to initiate conversations with these people and that we want you to be flexible. We want you to be chatty. We want you to be empathetic.

And more than anything else, we want you to do what it takes to make customers feel appreciated and wanted.

Really didn't matter if it was a little old lady that was looking for one $5 bottle of wine and if the wine shipment had just come in the back and I would go and look through 100 different cases and see if I could find the one that she wanted and get her that one bottle of wine.

If I spent 15 minutes doing that and that made that customer really happy, then the managers were happy and the store was happy.