Mark Gardiner
Appearances
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
What if you changed the rules? What if you guys were both on the same side?
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
Thank you very much. Thank you. I don't know. I don't know. I don't know.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
Thank you very much. Thank you very much. Thank you.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
Thank you. Thank you very much. Thank you.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
And I just had this thought, like, you know, what if I just went and worked there? What would I learn about this company?
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
So they would tell us they're going to be looking for customers who seem like they can't find something that they want or just seem curious about something. You're going to initiate conversations with these people and that we want you to be flexible. We want you to be chatty. We want you to be empathetic.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
And more than anything else, we want you to do what it takes to make customers feel appreciated and wanted.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
Really didn't matter if it was a little old lady that was looking for one $5 bottle of wine and if the wine shipment had just come in the back and I would go and look through 100 different cases and see if I could find the one that she wanted and get her that one bottle of wine.
Freakonomics Radio
Should America Be Run by … Trader Joe’s? (Update)
If I spent 15 minutes doing that and that made that customer really happy, then the managers were happy and the store was happy.