Lindsay Lee Wallace
Appearances
Global News Podcast
At least 30 dead in India festival crush
They're different depending on the specific service they're trying to offer. Some of them are more focused on helping you with the administrative fallout, so they have a vault where you can upload documents that you might need while you're navigating closing people's accounts and transferring, cashing in a life insurance policy.
Global News Podcast
At least 30 dead in India festival crush
Others are more focused on people's emotional well-being, so they have forums or journaling features that help people connect or keep track of their moods. Some of them also use AI to provide feedback on what you might share and suggestions about breathing exercises or therapeutic pursuits you might engage in.
Global News Podcast
At least 30 dead in India festival crush
Definitely. Something that the mental health experts that I spoke with for this piece, and also even some of the app founders talked about, as well as the people who had used the apps, was the idea that at a very vulnerable point, which is what grief is, you don't want to feel like you're interacting with something that isn't human. when you're seeking human connection and support.
Global News Podcast
At least 30 dead in India festival crush
So there's an issue with reaching out into the void and feeling like the hand that reaches back for you isn't real. It's also really difficult to completely de-identify any information that goes into an AI data set, which if you are talking about your morning experience, you're revealing a lot about yourself and then that information might just be out there.
Global News Podcast
At least 30 dead in India festival crush
It depends on where you are when you're using one of these apps. There are safeguards if you're talking to a therapist, for example, in the US, the UK or the EU, there are laws that protect your privacy. But because these apps aren't
Global News Podcast
At least 30 dead in India festival crush
officially considered healthcare and they're not officially considered mental healthcare, there aren't the same clear lines around what information of yours can and can't be shared. And all of the app founders use best practices to try to de-identify any information that's gathered and prevent people from having their information leaked and they all are clear that they don't sell that data.
Global News Podcast
At least 30 dead in India festival crush
But there are a lot of companies where either because of a bankruptcy or because of changes in their privacy policy, they have ended up sharing or ceding customer information.