Ken Voller
Appearances
Planet Money
The Rest of the Story, 2024
If you purchase something with us and you're not happy with it for any reason, you can return it. No questions asked. Not a big deal.
Planet Money
The Rest of the Story, 2024
I remember like purchasing like a John G. Jacket. And I claimed to be waterproof. And I literally, like, wore it in the shower. Because I was like, it says it's going to be waterproof. Well, let's test it, you know?
Planet Money
The Rest of the Story, 2024
Hello, REI member. REI recently updated part of its return policy. When we reviewed your account, we found that the number and frequency of returns you've made far exceeds what we typically see from members.
Planet Money
The Rest of the Story, 2024
I was in shock. I thought it was a spam email. I didn't believe it.
Planet Money
The Rest of the Story, 2024
So it was pretty gnarly because I realized that I've spent... close to $11,000 between 2014 and 2024. And of that $11,000? I returned $3,142.56. So your return rate is something around 30%, is that right? Yeah.
Planet Money
The Rest of the Story, 2024
No, definitely not. No. I'm done. I'm done with that store. I would rather have a root canal versus going to that store again.