Jimmy Wales

See, there's seven sections.

Oh, this one's quite short.

Can I add something?

Go out and find some more controversies.

No, that's nonsense, right?

And in general, putting it separate from everything else kind of makes it seem worse and also doesn't put it in the right context.

Whereas if it's sort of a live flow, and there is a controversy, there's always...

potential controversy for anyone, it should just be sort of worked into the overall article because then it doesn't become a temptation.

You can contextualize appropriately and so forth.

So that's, you know, that's...

you know, part of the whole process.

But I think for me, one of the most important things is what I call community health.

So yeah, are we going to get it wrong sometimes?

Yeah, of course.

We're humans and doing good quality, you know, sort of reference material is hard.

The real question is, how do people react, you know, to a criticism or a complaint or a concern?

And if the reaction is defensiveness or combativeness back, or if someone's really sort of in there being aggressive and in the wrong, like, no, no, no, hold on.

We've got to do this the right way.

You've got to say, okay, hold on.

Are there good sources?