Harley Finkelstein

I don't have that, and that's not great in a marriage perspective, but in a business perspective, default to action really, really does help. The other thing that I think is super helpful is, I mentioned this term earlier, but I'm really an eternal optimist. I think getting things done is important, done is better than perfect, but sloppiness is not acceptable.

I don't have that, and that's not great in a marriage perspective, but in a business perspective, default to action really, really does help. The other thing that I think is super helpful is, I mentioned this term earlier, but I'm really an eternal optimist. I think getting things done is important, done is better than perfect, but sloppiness is not acceptable.

But when I see a problem, I try to figure out what is the best version of the solution for that. I also think that the people you work with on a day-to-day basis, one metaphor that I really love, we use it at Shopify a lot, is the trust battery. This idea that when you begin to work with someone for the very first time, you started a 50% trust battery.

But when I see a problem, I try to figure out what is the best version of the solution for that. I also think that the people you work with on a day-to-day basis, one metaphor that I really love, we use it at Shopify a lot, is the trust battery. This idea that when you begin to work with someone for the very first time, you started a 50% trust battery.

And over time, with consistency and them doing what they say they're going to do and you doing what you say you're going to do, the trust battery goes up and eventually gets to 100%. And when it gets to 100%, that's when you're cruising. That's when you can really jive with someone. You can work so well together because you can rely on them. And that's really important.

And over time, with consistency and them doing what they say they're going to do and you doing what you say you're going to do, the trust battery goes up and eventually gets to 100%. And when it gets to 100%, that's when you're cruising. That's when you can really jive with someone. You can work so well together because you can rely on them. And that's really important.

The flip side is, eventually, if it doesn't go well, the trust battery gets lower and lower and lower. And like an old cell phone that hasn't been charged in two years, eventually it could never be recharged. And so thinking about the metaphor directionally of do I have a full trust battery or not is a good litmus test to ask.

The flip side is, eventually, if it doesn't go well, the trust battery gets lower and lower and lower. And like an old cell phone that hasn't been charged in two years, eventually it could never be recharged. And so thinking about the metaphor directionally of do I have a full trust battery or not is a good litmus test to ask.

And the last thing I'll say is, I mentioned my wife, our family motto with my wife and my children is how you do anything is how you do everything. And to me, that's just a proxy for intentionality. I think that I put as much effort into editing those quarterly earnings scripts or closing a large partnership as I do into writing an email to one of our merchants to say thank you.

And the last thing I'll say is, I mentioned my wife, our family motto with my wife and my children is how you do anything is how you do everything. And to me, that's just a proxy for intentionality. I think that I put as much effort into editing those quarterly earnings scripts or closing a large partnership as I do into writing an email to one of our merchants to say thank you.

I think this idea of being super intense, you don't have to do everything, but the things you do do that are important, being really intentional about... the level of effort and energy you put into it really, really matters. And people see that. People, I don't wear a suit every day, I wear a black t-shirt, but the person who makes my black t-shirts, his name is James Purse.

I think this idea of being super intense, you don't have to do everything, but the things you do do that are important, being really intentional about... the level of effort and energy you put into it really, really matters. And people see that. People, I don't wear a suit every day, I wear a black t-shirt, but the person who makes my black t-shirts, his name is James Purse.

James Purse thinks as much about black t-shirts as Elon Musk thinks about rockets and thinks about lithium ion batteries. There are these people that get so interested in these challenging things. I love that. That inspires me.

James Purse thinks as much about black t-shirts as Elon Musk thinks about rockets and thinks about lithium ion batteries. There are these people that get so interested in these challenging things. I love that. That inspires me.

You'll never really know exactly what number you're at. You're never going to say I'm at 87% or 52, but you can sort of understand directionally. Yeah, the trust battery with this person is going up or it's going down. And if it's going down, it better go up pretty soon. Otherwise, you're going to have a problem.

You'll never really know exactly what number you're at. You're never going to say I'm at 87% or 52, but you can sort of understand directionally. Yeah, the trust battery with this person is going up or it's going down. And if it's going down, it better go up pretty soon. Otherwise, you're going to have a problem.

Yeah. Well, first of all, I think culture has a lot of definitions. The best way I have found to gauge culture is what do people do when no one's watching? It's a very simple heuristic, but it speaks volumes. When no one is watching, how does someone on your team in your company operate? And

Yeah. Well, first of all, I think culture has a lot of definitions. The best way I have found to gauge culture is what do people do when no one's watching? It's a very simple heuristic, but it speaks volumes. When no one is watching, how does someone on your team in your company operate? And

I think when you match being really good at hiring the right people and giving them a really great mission, you get incredible results. Our mission is very simple. We want to create more entrepreneurship. Full stop. And this idea of inviting more people into entrepreneurship means that the people that use Shopify, they can find their own versions of success.

I think when you match being really good at hiring the right people and giving them a really great mission, you get incredible results. Our mission is very simple. We want to create more entrepreneurship. Full stop. And this idea of inviting more people into entrepreneurship means that the people that use Shopify, they can find their own versions of success.