Emmy Melville
Appearances
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
Thanks, Emma. Good to be here.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
One of the biggest variables in my view right now is just the pace of change that we see. So the speed at which businesses and markets operate, it just means that leaders are required to establish trust quickly and with many new and numerous constituents all the time. Right.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
And since trust doesn't build as fast as the pace of the market, nor the succession plans that we all lay down, leaders really have to be intentional about keeping pace.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
So I find that most of the executives I work with, they'll start out with a mindset in which they tend to think of trust as something to try to obtain once they've executed their business plan or accomplished their strategic priorities, almost as if it's an afterthought. Or there's sometimes an expectation that trust is built exclusively through doing great work together.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
And certainly that is true. That's one way to build trust. But I really encourage leaders to embrace a mindset shift in which they're building trust as a foundational priority rather than a byproduct of teaming with one another.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
Yeah. At the end of the day, rebuilding trust is a two-way process. Both parties have to want to evolve for themselves and for the working relationship to improve and trust to be repaired. There's one example that comes to mind that I think is actually illustrative here. So I was working with an executive team and two leaders on the team in particular had
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
had over a few years of working together with dramatically different leadership styles, trust began to erode. They just weren't communicating in the same way. And what we had each of them do was really reflect on their contributions to the breakdown in trust. offer some moments of vulnerability about what they've learned and how they plan to evolve for themselves.
Redefiners
Leadership Lounge: How to Build Trust and Transform Executive Team Performance
But what also surfaced throughout those conversations was that the way in which one leader builds trust or expects trust to be extended is is different from person to person.