Dr. Jake Tayler Jacobs
Appearances
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
If you want to participate live and ask your questions, join the Executive Edge community. It's free. and the only way to engage with us directly. Every episode will break down compliance, operational issues with expert guidance, because when it comes down to sterile processing, every decision matters. So join us live every week on Wednesdays at 12 p.m.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Central Standard Time to catch the greatest central sterile processing live show on planet Earth. How is it going, SGG?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
It's a new day. So it is just now kind of clearing up where we are. We had a tornado warning the last yesterday. So we're kind of. We're kind of happy to kind of see the sun kind of shine again. The wind is blowing a little hard, so we all right. As long as it's not freezing, I think I'm all right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Yeah. I like that theory. I actually got a couple of ways that we can go with it just as far as added value. But what it brings me to, SGG, is understanding that We live in a world where nearly 90 plus percent, which is a made up percentage, but around 90 plus percent people, I believe personally are reactive at nature. We're reactive with our health. We're reactive with our finances.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
We're reactive in our love life. We're reactive in intimacy. We're reactive in empathy. We're reactive in grace given. We're reactive in providing someone the benefit of the doubt where we typically only give benefit of the doubt if it was given to us first. We're reactive of trust. There are so many things that we're reactive of at nature that
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That to imagine that in my workplace now everyone's going to be proactive. Is is unrealistic for anyone to think unless the culture is deliberately changed and you cannot be proactive changing a culture until you put it in your system, until you systematize proactiveness. It will never be a part of your culture longstanding. And we'll talk about that here in a second.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
But when we talk about the theory of being proactive, that's why even our technology, Sterile Matrix AI, SGG, when we're talking about the true nature of it, our software is more than a tracking software. It is a compliance and regulatory instrument tracking software, which means embedded in our technology, it forces you to think about every step that you take. Yeah.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Now, now, now, if I'm thinking this right and this is a part of the system, I can't help but to, you know, see when a signal pop up. Are you sure that this goes here? I have to relook. Click. Yes. Yeah. And I have to go. Then when it comes to indicate, I have to put in the indicated code. Like I got to do everything in phases. Right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And so what I've seen in organizations is that even such, you may find somebody that meets an SGG and says, I need to be proactive. I need to be proactive. How do I do it? Well, you can go and, you know, yell to the mountaintops. But until you find a way as a leader to make sure that you build a proactive model or proactive habits within your organization, You won't see it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So at what step are we making people sign off? At what step are we cross-checking? Does every phase have a quality, a quality, a quality text, quality assurance text? Where are your QA texts? Where are your QA texts? And then where is your intake?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
a QA or when it comes to decon, you know, there's a lot of people that if they just had a person in, you know, a FTE there to be able to process what's coming from OR to decon. If we just had somebody there that may stop a lot of, you know, things from happening or, or, sayings of instrument wasn't good or this wasn't there.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
If we have a check and balance coming in and going out, there are so many things that if we build in our system, it will allow for us being proactive to just be a part of our workflow. But what I see... is that most departments are focused on throughput. How many instruments or materials can go in and out of system? And how productive can we be with it going in and out of system?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So, SGG, last week we had a banger. It was a really great conversation. And we want to continue that conversation today on the show, especially when we talked about that mental health piece. And that's the last thing we talked about was the mental health on the last show. And the scenario was... That high pressure, low recognition nature of SPD creates extreme burnout and anxiety.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's the only thing that matters, which only makes us focus on the throughput. How many are going in? How many is going out? How many is going in? And how many is going out? That isn't a model that will force senior leadership to say, you know what, let's look at the true value of SPD.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
If we're only calculating SPD by throughput, materials and instruments coming in, materials and instruments going out. It's hard to turn on the switch to get somebody else to believe that there's A higher value that needs to be put on being proactive when it comes to patient care.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Now, you understand that, SGG, but those that are upstairs, if they learn SPD from a throughput model, it's kind of hard for them to switch it. And so it takes me to this question. What did you do? to get your C-suite to stop looking at your departments as a throughput model. Instruments in, materials in, instruments and materials out, that's productivity.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
What did you do to get them to start seeing how closely tied to patient safety and how closely tied to profitability SPD truly is to make them want to listen to some of the recommendations that you had?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So creating awareness before asking. Yes. Was a big thing for you. Okay.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
and couldn't get on their knees.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And I know that you wanted to, you know, kind of touch base on it just a little bit more. Or when we were ending the show, I know mental health was a big thing for you. Was there anything else before we start the segment today and go into some other topics? Were there anything else about mental health that you would like for people to pay attention to?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
He got some understanding, didn't he?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Um, there's a couple of lessons that there's a couple of lessons. Um, There's a couple of lessons that I pulled from here. And I hope you all that are listening are catching the nuggets, she said. The first thing she mentioned was in order to create this change from a space that you're in, she said the first thing that she focuses on through her conversation was awareness. Right?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
She wants to create awareness before the ask. And a lot of people make the mistake of asking before gaining awareness. And this takes me to and I'm going to make the business a comparison in a second. So she made someone aware before the ask. Now, after making everyone aware before the ask, then she identified.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
who she could bring to her department and ask herself so that she can educate through demonstrations. So she identified who her target audience was. And her target wasn't everybody. It was the VP of SPD, VP of Surgical Services. She knew if I can get this VP to understand my pain, I don't have to say anything else because they're going to advocate on behalf of me.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
They're going to go get the money.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Right. And then the third thing she did was she the first thing was awareness. The second one thing she found who her target audience was. She found her audience. Who do I need to speak to regularly? And then the third thing she did, in case you guys didn't see it, she educated through demonstration. OK. And a lot of times what leaders do when trying to create change, we educate by talking.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And if you understand most people's learning style, there's not too many people that can take the information that you give them Never being in your shoes before or in your position and completely understand your pain, your point, your perspective in that moment. Most people have to walk a mile in your shoes. So what she did was she created awareness. She found the audience.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That she wanted, she created a product by way, walking out in my shoes, that she could now start a campaign to get people to see what her problems were through demonstration. And through that, she created change that happened later on down the road when the budget opened up. There's a few things.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
There's so many nuggets to take from here, SGG, because on the business side, that's exactly what we would tell somebody. We would tell them, before you ask for someone to purchase something from you, create awareness. They need awareness on what they're missing. They need awareness on whatever they're using isn't working anymore.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
We need awareness on, so when you see commercials and campaigns from businesses, that attract you. It's always a campaign to highlight something that you may not be aware that you're missing. And it makes you say, dang, I didn't notice that. You know what? I haven't been down to SPD. You know what? I am running... this entire periop service line.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And I've never once even stepped foot in one of the departments that I'm in. That awareness makes them say, huh. Then she didn't leave it to chance. She identified who she really wanted to talk to, to really make aware and to ask after the demonstration. So what we say in business, hey, listen, once you create awareness, you identify who you should be selling your product to. Yeah.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
You had to create a product. So you said, hey, walk a mile in my shoes is my product. If I can get you to buy into this walk a mile in my shoes product, I can eventually get to ask you what I need. So seeing your flow, how you took everyone through it, and then the way that you asked allowed for the VP to have in his head is his idea. Yeah. Oh, yeah. You need a car. So SGG said, you know what?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
She hit the thing. We just need a car wash. I don't know what to do. So then she allowed the VP to have the hero effect. And this is a couple of things that I've learned. There's a lot of leaders that make it in healthcare or anywhere that once they hit an executive role, they want the credit. They want to find all the things that make it great. Why?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Because in their eyes, they've already done all the grunt work. They submitted all their stuff. Everyone already took credit for what they've done. So now it's their turn. So what you did was absolutely genius. And if any of you Didn't I get those nuggets? I am sorry.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
She literally walked down exactly how to get attention to the things that you need without petitioning, without lobbying, without yelling, without crying. Just a simple, easy way. Create the awareness. Find your audience. Create a campaign that makes everyone pay attention to what you have going on. And then you educate through demonstration. And then after the demonstration, you allow them. Yes.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
To believe they came up with the solution that you impart into their head that you needed.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's right, that's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
You still got water, sir.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Right there. Now you connected. That's right. Because you cannot connect until they get context.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's right. That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Look at them, not by their color, not by their demographic, not by their religion, not, you know, not by their culture. It makes you look at when I'm embraced in somebody's real reality and I'm forced to have to live like them in that moment or act like them or work like them. It brings about a space of humility.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And if I were to say the organizations that get it right, their leaders have a clear pulse on on humbleness and humility and empathy for every human being that's in that organization.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
They hurt when you hurt. Now, they they make they may can't get the funding or they may can't give you the raise, but they 1000 percent understand your disposition.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And the organizations that struggle, those organizations, you typically have leaders who lack empathy and true understanding of people's position. Oddly, because a lot of them were never in any of those positions, so they don't have a connecting point or two. If they were, they they were in a total different situation.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That doesn't allow for them to see yours because they may have been brought up right or they were trained in a great facility or they had all the top equipment. But when you find those leaders that literally had nothing and came up like they came from gas chambers down in SBD. Those are typically the leaders.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
They may be tough, but they have a lot of empathy when it comes to what you're dealing with and what you're going through because they've been there before. It brings me to this. SGG, I hear you. I do. I do. But my manager doesn't think like this. I'm a supervisor. I'm a supervisor. My manager doesn't think like this. What can I do?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
I'm not in a position where I can create real change because I'm leading a shift. But my manager sits on their hands and, you know, Complains, but nothing happens. What should I do?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Welcome back to SPD 911. I am your host, Dr. Jake Taylor Jacobs, proud president and COO of Sips Healthcare. And this show is all about tackling the toughest challenges in sterile processing. Whether you're on the front lines or making high level decisions, we're here to equip you with real solutions to rescue and elevate your department.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Yeah. And not knowing doesn't absolve you from the law.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And a lot of people believe that ignorance is a defense. Like if you stay ignorant that, you know, you're, you're, you're able to absolve yourself. And the truth is, no, it doesn't. It doesn't work. Willful ignorance is actually the worst kind of ignorance where you know there's a problem, but you're choosing not to go down there to do it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And so there are a lot of leaders, SGG, that are uncomfortable with coming down there or they're uncomfortable with having certain conversations because they know that they don't know SPD.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
They know they don't know the language. And so they'll keep their doors shut. or won't even communicate or act extremely busy. But these are the things that create what they call the proverbial red tape.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
It's red tape to red to people that are unknown, unsure, or scared to bring up something that they don't know that they're unsure and scared about to bring up something that they don't know, unsure and scared about to leadership because they're technically supposed to know. because we put you in that position. So you're supposed to know.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And so when it comes to that, what I always, I always, I'm a believer of transparency is the highest form of accountability. If, if in the organization, I can't be in an organization where we can hold ourselves to be transparent.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
I'm not going to, I'm not going to diminish my integrity and my profession that I believe in for anybody that doesn't want to be transparent about the problems that we're currently having within our organization. And and and with that, what I would say is you actually said something that's a beautiful gem.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And I promise you, it's probably worked more than 85 percent of the time that in turning around organizations, when we start to get people to see like this, it changes a lot of things. One, a lot of people don't take into account how scared your upline actually is. Hmm.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Two, a lot of people don't take into account what personal problems your upline may be dealing with, that they're scared to say something because if they lose their job, their family doesn't have any income.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Their child needs benefits because they have a child that you don't know about that has an ailment. So they can't afford to speak up too much or cause any stir or any problems without all of the facts or without knowing that you have their back. So it takes me to number three, which is why what SGG said was absolutely gold. Gold. You have to be the type of partner.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That is OK with your upline winning on behalf of your efforts. It's called a team.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
When you're in an organization that you're participating in, it is you're a part of a team. No different than if you want to say, hey, I'm going to go start my own company. I'm going to do my own thing. Everyone in your organization that you start, guess who gets the credit? You're going to be the one on Forbes, aren't you? You're going to be the one on Entrepreneur Magazine.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
They're going to call you the greatest entrepreneur that ever existed if your company does amazing, right? Right. That means that what? You get the credit for what your team is doing. So the same thing happens within organizations. You have to be so committed. at the right thing getting done for the patients that you don't care about your name being told in a newspaper. You have to. Why?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Because we all pay our dues on a journey to leadership. Everybody does. And it doesn't take away from your case study that you can use. It doesn't take away from the fact that you can create, you can have a receipt of the trail of communication that you have with your upline to be able to prove. that you were a part of that change at that facility.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
It doesn't take away from the experience that you can pull away of when you saw something, how you acted on it so that you can teach it. All it does is it allows for the leader, whoever's leading that ship at the time, for them to get what's rightfully theirs. Inside of their organization that they were leading, there was a change, a problem that was found.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
a solution that is given, a change that was made for the better, and they can get the credit for it. And then internally, whether they give you the credit or not, you should be proud that the result got done for the patient to be a lot more healthier and for your team to benefit the most. Why? Because the people that you're in the trenches with every day won't forget it was you.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Everything you need to make sure that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And that's just the truth. And so before we move on and finish, I did want to say. A lot of you are struggling because you want your leaders to think unselfishly when you think selfishly for yourself. The moment that I've never met a leader, me personally, that when they knew you had their back, they didn't say, okay, what you need. It's always their lack of trust.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
in you, your ability, or the person or the position, or maybe past people that have been in that position. They don't know how long you're going to be there. Turnover is extremely heavy in that position.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So if you're newer to a position or you're newer to leadership and your upline isn't listening, you also have to take into account how many leaders have been in this position in the last six years.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Because if they've seen a lot of high turnover in that position, they know you're not going to stay long enough to see if your idea works or doesn't work. You're going to leave just like everyone else.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
But if they see that you have a vested interest to seeing whatever you propose sent through, they know that if they say yes to something and they follow it all the way through that you're going to be there to have their back. There's not too many people and leaders that I've personally met
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
that have not been willing to go through a brick wall for you if they feel like you will do the same thing for them. And it has to be symbiotic in that. And this takes me to what our summit is going to be about this weekend. If you are interested in a free...
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Leadership Summit, some of the summits that we've been doing all over the country with HSPA chapters all over the country, helping them restart their chapters, leading with the summits and creating those leadership symposiums. We're having a virtual one live and it's free and it's going to be four hours. Imagine amazing training for four hours right from your home.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
You can be in your pajamas getting better. It's going to be a great chance for you to do great things. And not only that, we're teaching you how to lead without limits. It's called leading without limits. So if you go to SipsHealthcare.com forward slash class. SimpsHealthcare.com forward slash class. You can register for free for our leadership summit that is coming up this weekend.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And it's entitled Leading Without Limits. And what today, SGG, she gave some of the best blueprints on how to lead without limits. If you feel like they're not listening directly, there's a reason why they're not listening. Maybe they can't comprehend you. Maybe it's not two and two is not making four for them.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Maybe they're seeing a cart washer as something that's, yeah, we know you need it, but we don't think you need it. So you have to create ways to get them to see your point of view in ways that they can handle it. And another thing you have to take into account It's people's communication styles. A lot of people have trauma dealing with people that are loud.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
A lot of people have trauma dealing with people who have microaggressions. A lot of people have trauma dealing with people who are passive aggressive. A lot of people have trauma with people who are extremely intelligent. because they were made fun of their entire life by extremely intelligent people.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So also that awareness piece that she talked about, a lot of it has to do with you becoming aware of who you're talking to and learning how to use your language to fit what their ears are used to listening to, which does cater to you to have to become multilingual and not just languages, but how people receive what you're saying.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And the better leader you become, the better you understand that you have to learn how to speak in a multitude of different dialects, even though you still speak in Spanish. I mean, English. You can still speak English and speak different dialects of English. You just have to learn the cadence of.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
of who you're talking to in order to truly get the response that you're looking for from that person. So before we end this, SGG, you know we do it, talking to that one person. If you were to talk to that one person about leading without limits, what is one thing that you will give that person or two things that you will give someone who is trying to learn how to lead without limits?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And for me, what I would say to those learning how to lead without limits is learning how to follow without limits first. You can't lead anyone in any place or any environment that you have not followed someone in.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
What I learned about following is that although somebody may be flawed in their ability to lead in certain aspects, one of my best mentors ever was an extremely flawed leader that led with his heart, with his passion. and with his belief in god and although when i was younger and naive i was someone who was more um
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
I was more brash in my approach as it pertained to what I felt like I needed and what I felt like I wanted as someone following a leader. But we have to think about some of the greatest leaders in history, whether it was business, sports or social movements. They all started by learning, observing and executing someone else's vision before stepping into their own.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Following well means understanding structure. How can you be disciplined to follow someone instruction, regardless of as long as it's integral, as long as it's right? Following someone doesn't mean that you're that, you know. Not as good of a leader following someone just simply means, you know, how and when is your turn to step up and show out?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And when is your turn to help someone else step up and show out? Because as a leader, you're always in the middle of developing people, following, guiding people, curating them to become the best person that they can be. So what's the best way that you can learn how to lead?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
When I'm following, you're in the best position to help curate someone to become the best that they can be by you becoming the plugs that they need for the areas that they struggle most. True leadership isn't about skipping steps. Those who try to lead without first learning to follow often lack the empathy and understanding needed to inspire a team.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
But those who have been in the trenches, who know what it means to take direction and execute with excellence, are the ones who build loyal teams creating them to last. So when you look at some of the top 10 most greatest leaders, Nelson Mandela,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
He was a disciple member of the African National Congress, the ANC, learning from mentors and working under senior activists before becoming a leader himself. Steve Jobs, he learned under the Atari founder Nolan Bushnell and was deeply influenced by Steve Wozniak's technical brilliance before co-founding what we know as Apple today.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Oprah Winfrey, she started off as a news anchor and talk show host, learning from the industry under media executives before building an empire herself. Martin Luther King followed the teachings of Mahatma Gandhi, who we already talked about, who who followed other people and studied civil rights under leaders like Bayard Rustin. And then he became the face of the American civil rights movement.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Let me ask you this question, SGG, because I think you've mentioned this several times before, but I don't think that we spent a lot of time and heavy emphasis on the importance of this. You as a leader seeking more help outside of what you've been given, you know, certification trainings.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Warren Buffett. Stunted under studied under Benjamin Graham. You got Barack Obama. He was a community organizer, learned under a plethora of senior political figures in Chicago. Kobe Bryant learned under Michael Jordan, Phil Jackson. Elon Musk learned from his his tech tech pioneer, from his friend Peter Thiel, who helped him build PayPal, who helped him become who he wants to.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Yeah, I can go on and on. about all types of people. Jeff Bezos worked under financial executives at a hedge fund called D.E. Shaw. So when he started Amazon, he didn't start Amazon as someone who already was Jeff Bezos. He started Amazon from someone who literally studied from some of the greatest financial minds on planet Earth at the time. So it is even some of the worst ones.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So if I'm following someone I want to be the best follower there is. And I want to be the best leader under that while I'm following. Dr. Jake, what exactly do you mean? I'm bringing it home with this. If you can't make your leader look great while you're following them, you will never make your team look great while they're following you. It's impossible.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
But if I could bite my pride to make someone else look great, what you're going to realize is that as a leader, a true leader, you bite your pride to shine light on your team, even if they're underperforming. So while I'm following, I have to learn how to lead by leading while I'm following. It's a symbiotic relationship that you must master.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So if you want to learn how to lead without limits, go to SipsHealthcare.com forward slash class. Sign up. It is for free. I don't know how long we're going to keep doing these free leadership summits. As long as you keep showing up, we'll keep providing these summits until, We can't do it anymore.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So SimpsHealthcare.com forward slash class and understand that leading without limits also means mastering the art of following without limits because there's a symbiotic relationship to do both. You want to be a great leader. You have to first be a great follower. That's the math. This is SPD 911. You can listen to this episode playback on our Bread to Lead podcast on Apple Music.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
If you go to Apple podcast, look up Bread to Lead podcast. You're going to see this video in all of our live videos after a certain amount of time. Our media team, Ignacio. He takes the video down and he's putting it inside of our SPD 911 community. So go to SPD 911 dot com. Join our executive edge free community to get access to these live shows that we do in playback.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
If you want to watch the video. Other than that, we love you. And there is absolutely nothing you can do about it. Peace. We'll see you next week.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
You know, all the things to give you the qualifications to be in central sterile processing or even run a department. You got all of those certifications, right? But you saying that you, you know, took the extra step. to get that mental health, go through that mental health course so that you knew how to be able to guide and provide support to your, to your team.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
What, what transpired that made you say, you know what, I need another level of training or development to better support these people that I'm leading.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Each episode, I'm joined by our Director of Clinical Compliance, the Sharon Green-Golden, a leader in compliance and regulatory standards and a goat of our industry of central steel processing. And our Director of Clinical Operations, Derek Jones, a specialist in operational efficiency and team development. DJ won't be here today, but he did send his wishes.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
That's true.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
right and it reminds me of it reminds me of creating um i talked about this on a episode of bread to lead um psychological safety or psychologically safe environment so it sounds like you um were focused more so on proactively ensuring uh that your team members didn't um you know uh
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
So we're happy to just be with Sharon Green-Golden today. Together, we break down the critical issues affecting CSPD departments and provide actionable strategies to help you stay ahead. SPD 911 isn't just a show. It's your emergency response team. We're still processing. We tackle compliance concerns, streamline operations, and help you grow as a leader in the field.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
disintegrate right in front of you like you you were you were seeing them almost losing themselves personality characteristics you know their routines and they're becoming almost a total different person so you as a leader are saying hey i know i'm not equipped enough to handle this here. So let me find more resources so I can be a better resource to our team.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And I think that says a lot about your leadership, but it also says a lot about what we would consider a SIPS leader, somebody who is proactive in our approach of leadership and not reactive. And I did want us to touch on that before we moved on because It kind of it kind of rolls right into this this this concept of being proactive.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
It's not just in the health care where leaders aren't naturally proactive. You see a lot of people. take the approach of leadership or positioning positional leadership because of their own career pathway or accolades that they want to accomplish. So in their mind, when they started that career, they said, I'm going to be a manager. I'm going to be a director. I'm going to be a VP one day.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And we never really take into account the true responsibilities of every position and the levels of mastery of certain skill sets that we must master. And a lot of people miss this one skill and it's called proactive mastery.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
Learning how to be proactive, which takes me to this scenario where we're talking about the real cost of silent failure. So here's the scenario, SGG. Unlike the OR or ICU where mistakes are immediately visible, SPD failures are silent, but just as deadly. A contaminated instrument, an improperly sterilized scope, a missing implant might not cause an immediate catastrophe.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
But weeks later, a patient dies from an infection. The question is, why do hospitals tolerate reactive patient safety? reactive patient safety instead of proactive SPD improvements and why our SPD leaders only called in after a lawsuit has been filed instead of being a part of hospital-wide preventative strategies.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 Episode 4 - Staying Compliant Even When It's Tough
And I remember the last episode, you talked about being buddy to buddy with infection control. What are some other things that somebody in sterile processing can do to not be a part of this?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And if you do, pay attention to the mission more than you're paying attention to the day to day. Because in every job, the day to day is a lot to deal with. In every job, the day to day is a lot to handle. In every job, the day to day, you have pieces that you love that make it worth coming back the next day. You have other elements that make you want to jump off a bridge. Baby, don't jump.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Everybody needs a personalized touch, just like your trades need personalized IFUs. Every instrument need a different IFU. Some are similar, SGG. But it doesn't mean that it's the same. That's right. So I have to figure out the instruments as a leader. Each one of your assets are an instrument to your department. How does that instrument love to be inspired?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
All right. So, DJ, same question goes to you. And then I'll finish with this and then we'll close this episode up. We have so much more to get into. It feels like every time we do this, these episodes, I just want to go for like 10 hours. But it's just so much for us to actually indulge in that we just got to give it to you all in pieces. All right, so DJ, same thing to you.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Why do you think hospitals tolerate reactive patient safety instead of proactive SPD improvement?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And we'll bring this back next week. Ignacio, let's bring this question back and the other two that we need to answer so we can dive into it a little bit more. But I want to bring a different perspective. And this is a perspective that comes from someone who hasn't been inundated like you all for a decade plus and on up in this space.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And I hope that this actually hit some of you all's heart in a way that you maybe never seen it before. Just because it is your world and the only thing that you've learned as a specialist growing in a career doesn't mean that it's somebody else's world and you should expect for them to know. This is what I mean by that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
I know we all say C-suite should know, executives should know, directors should know. But we also have to understand that if you ever looked at an MBA program, MHA, Masters of Healthcare Administration, and MPH, a Master of Public Health, those programs focus on finance, operations, policies, leadership, and strategy. And then when we talk about sterile processing, how they learn it,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Sterile processing, how they learn it is usually in the context of infection control and supply chain management, not as a core area of study. And so when we talk about even if you talk about clinical versus non-clinical leadership plans, many CEOs, COOs, CFOs come from business, finance, administrative backgrounds. rather than clinical or operational roles.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
You get your CMOs, your chief medical officers, your CNOs, your chief nursing officers, unless they've been in the surgical suite, most of them haven't had a direct experience with central sterile processing as someone who's come from the floor of surgery. Now you may say it's unfair. They should know this. They should be aware of all of this, which I would say, You're right. They should.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
How does that instrument love to be corrected? How does that instrument love to be developed? How does that instrument love to be poured into or chastised? I have to figure out each of these human instruments. And as a leader, I have to now get to know them just as much as I got to know those instruments. And then lastly, I want to say this.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
But if all things were shoulda, coulda, woulda, there's a lot of things that as adults we wish we knew or we wish other people in different areas of our life dealing with even worse things than this should know. So what is our job to do is to take this versus assuming that they know, always take an educational approach. Let me tell you why this is important.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
When I go to the boardroom and I go and talk to the C-suite, your COO, your CFO, the president, the CEO, the CSP department feels like they have no heart. They're mean. They don't understand. But when I or Donnie or both of us talk to C-suite, they're hurt that this information wasn't given to them in their training. It's like a switch of a button that happens.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And we take the educational approach. Hey, listen, I don't know if you know this, but let me tell you what you should have been taught and why and how it affects you. Before you know it, they're like, hey, y'all can take the full department. Y'all can help with this. What else do you recommend? Now, it does take a while for it to get trickled up to the C-suite. That's the hardest part.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
It's getting there. But if you care about what you do, you don't antagonize your way up there. Because I want you to imagine something. Imagine if you had an understanding of something. Let's say religious belief, sports, life, parenting, whatever. And you only grew up learning something one way. Like for me, I'll keep it light, SGG, is folding towels. My wife grew up.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
learning how to fold towels the right way. So she said, it's just the right way. You fold towels this way, you put it in the thing and it's like this. And for me, I'm like, ah, you know, I mean, folding, it's just folding. Like you just put them together. But to her, everything has an order and there's a reason for it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
To me, I'm like, ah, like it's not really that big of a deal when you start thinking about how to fold towels. But when I start to realize it's not just folding the towels, it's also the clothes and how it fits in the closet and how the clothes fit in the drawer and how when you're doing this and doing this, it all has a reason as to why things work.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
It depends on how you deliver the information, which will determine how they take it, whether you're right or wrong.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
So if I go up antagonizing and talking crap and you should know this, no one's going to give you the budget. But if I go up with an open heart and say, hey, y'all may not know this. Like SGG says, hey, that's why I love when SGG talk. She talk from SPD Bible, Amy. And if you don't know any other scriptures, you better know Amy. You better know Amy or hire us to get SGG up in there.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Hire Amy Pastor, SGG. She's taking deals. We take honorary and we take it out. But because when I know the standards, I have to now teach the standards in a way that is palatable to to everyone to receive it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And as long as they can receive it and they understand it and how it affects all the things that they were taught, it will behoove you the amount of things that change and how fast that change happens. Right. Once they understand.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Oh, that's good.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
If it ever got to a point where your livelihood or your stress was so great that you can no longer perform your job to the highest capability, especially in an environment that can cause harm to other humans. That's when you step away. That's when your integrity checks in. Because God doesn't respect person. He respects principle.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
You better teach.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Come on.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Yeah.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right. And then I do want DJ to finish with this and then we got to close the show today. DJ, I know that in the field you deal with this a lot where you have an extremely talented leader as you're managing and guiding that can't get the thing done. They can't get upper leadership to back them. And then when you come and talk to them one time, two times,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
They bend heaven and earth to get it done for you. And you kind of said the same thing. So can you just close it with this? What is that difference that you believe that stops somebody who's really good at doing the job, maybe even being a leader, being a manager, being whatever, director, whatever, whoever you're overseeing?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And how do you convey a different perspective to make them open their eyes and say, you know what? You're right, because you lead from an operational standpoint. SGG leads from a regulatory standard standpoint. I want them to hear your mind on the operational side.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Yes, sir. And the SGG, to close it out, what can you say to that person that is like, hey, you know what? I'm going to have higher standards for myself. I'm going to hold myself accountable. I just need a push from SGG to get me to stop worrying about my own personal income or whatever. you know, taking care of my family. I got a job to do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
There are things that I'm seeing that are just, I can't stand. What would you tell that person that really needs to hear? And Iggy, let's just get SGG on the screen.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's why in my favorite book, it says that the wealth of the righteous is stored up in the hands of the wicked. It's not saying that because he honors the wicked. But some people that are wicked have amazing God like principles. They have standards and integrity that they will not cross. So God honors that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And now, so for you, DJ, thank you so much, SGG. My question to you as we end, you're talking to that person who, it looks like his camera's out. Can you hear me, DJ? Yes, sir. I hear you. You hear me? His camera's buffering. Oh, he's good?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
So this is the question I have for you, DJ. For that person, because I believe that your superpower is... how even kill you are in pretty much every situation. And that person that is gung-ho about regulatory standards, that person is extremely about like, I got to tell them, I got to let everybody know because that's what I got to do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
But you have a beautiful balance of knowing when to say something, how to say it. So it's received in the way that you intend for it to be received. But for that person that is hard for them to actually deliver information that is palatable for different types of people.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
How would you help that person with knowing it's imperative for them to work on their communication skills and their EQ of reading the room so they can be able to get what they need actually approved and done? What would you say that person is struggling with that?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
So my question to you, what are your standards and what what are your standards and integrity when it comes to you protecting yourself as well as protecting the patients that we're supposed to be supporting? What are those standards? You know what that forces us to do, SGG? To learn our laws and regulatory standards.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And what I would say is if you are needing mentorship. And you're like, Dr. Jake, I have some good technicians. I got some people that are good in the field. But I want to learn from people that are respected in the industry. I want to learn from people who have a track record of winning in this industry or in the space of business operations or in leadership.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
I'm always going to submit to you to join our community, the Executive Edge community. You can go to SPD911.com. and join our free community, our executive to further. Y'all, we have curriculum and accredited certifications, leadership certifications that have already been implemented and established within some of the most prestigious hospitals all across the country.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
So if you're looking for leadership and partnership, you don't have to look any further. If you're not getting what you need where you are, You can join our programs in our community to get what you need from where you are. Join SPD911.com. You go to that site. You can register for the Executive Edge and you can see what's going on and how we engage with each other for free.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And if you want to take the next step, you can book an appointment and figure out what our SIPS Leadership Institute looks like. If you want to wait just a little bit further before you make a decision on that, come on down to Scrubball. Go to scrubball.org. When you go to scrubball.org, SIPs, we are a proud main sponsor for the Scrubball Conference, which is a health care leadership conference.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
You get all your CEUs. You come here. We make sure that you get all your credits that you need for attending a conference. And then we also even allow help you with your letter. to submit to your upline, submit to your hospital system to see if they will sponsor you as a leader coming to our conference. And we've done this every year. So scrubball.org.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
When you participate in scrubball.org, you're going to be able to see and experience and meet great leaders. face to face and be a part of leadership. It's a leadership specific conference. So all things you will be able to get at our conference at Scrub Ball.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And most importantly, don't forget, never give up on your development because it's your development that we need to change the industry that we all love and depend on. This is Dr. Jake Taylor Jacobs, Sharon Green Golden, and Derek Jones, senior. And this is SPD 911. We cannot wait to see you next week. Peace. See you next week. Peace out. Somebody going to jail.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Because as a manager, as a leader, as a professional, as a technician, if everyone knew the regulatory standards, you can hold everyone in your upline accountable to say, yo, it takes 32 FTEs to run this department. You have us at 25. No, sir. No, ma'am. We can't do that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Just come back again the next day. And then the third thing is, yes, it also is on your leader. The problem is we have a lot of leaders and we'll talk about this later again that are in certain positions, but they have not let go of their entry level ideology or perspective. When you are a manager in up, your business is not the task. Your business is the people.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Yeah.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's right. And we have to understand that leadership is an active sport. It's not a passive time. It's an active sport, which means as a leader, before you decide to take that leadership role, you have to understand that you have to be active in all things, especially when it comes to managing your people.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
In my favorite book, SCG and Derek, it says, would you not lead to go find the one that's lost? And the reference was to sheep. Would a sheep herder not go find the one lamb that's led astray? Do you know how intentional a shepherd has to be to lead the 99 to go find the one that's astray?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That means that you're paying attention. to everything. It's 99 sheep. They're all doing the different things. And you have your support resources. But when you're looking around and you start to see something's off, this person's here. Are you willing to be that good of a leader to leave the 99 to go find the one?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And here's the biggest piece that you fail to realize is that when your team sees that you're willing to leave the 99 to go find the one, Do you know what that does to your culture?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
It may it lets them know, oh, I got a leader that cares. And do you know what happens when people finally find a leader that actually cares about them? They'll run through brick walls to make sure that you don't look crazy.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
And you don't do that by leading with authority. And leading with focusing on task, you do that with leading with understanding people's heart. And when you understand people's heart, it's only the heart that creates opportunities for real change. DJ, you got something else before we move?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
All right, y'all. We got the next scenario. The real cost of silent failures. Hey, listen, let me stop here real quick. Every single person right now that's listening to this. As you can tell, this isn't your normal SPD show. We're working on your heart, your skills, your EQ, your IQ, and your belief in what we do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Just as you used to pay attention to every tray, you should be paying attention to quality and improvement of your people as a manager and as a director. That's your focus. So your job every day is to do a litmus test with your people just as much as you did a litmus test with your trays. You should know what everyone's cadence is, just like every surgeon, right?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
But if you want to ask live questions about scenarios and things that you want us to answer live that you're struggling with, Go to SPD911.com right now and join our free executive edge community. In this community, we challenge each other. We push each other. But most importantly, we support each other in our growth to changing the industry that we all care about.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
So let's go to the next scenario. DJ, we're going to start with you. Did I start with DJ last time or SGG?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Yeah. I'm starting with SGG now. You ready? Absolutely. Bring it on. We're going to talk about the real cost of silent failures. OK, so the situation is unlike the OR or ICU where mistakes are immediately visible. SPD failures are silent, but just as deadly. A contaminated instrument, an improperly sterilized scope, or a missed implant might not cause an immediate catastrophe.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
But weeks later, a patient dies from an infection. The question I have for you, SGG and Derek, why do hospitals tolerate reactive patient safety instead of proactive SPD improvements? And why? are SPD leaders only called in after a lawsuit that has been filed instead of being part of the hospital-wide preventative strategies and solutions?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Every surgeon got a type of way that they like their trays. Every OR is different on how they want to accept and accept it. And it's also dependent on who's the supervisor or the retrieving OR liaison of that shift. So if you have to be aware of those things as a leader, now I'm calling you out. Stop leading everyone with this custom one size fit all mentality.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
Hold on, SGD. Hold on, SGD. Bring that back. Oh, my goodness. Bring that back. You said they don't know what we do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP3 Part 2 Mastering Leadership: Beyond Task Management
That's good.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
What you got?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
There you go.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
I agree.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And that was the point that I was actually going to make. I think that both of you are making two solid points that can both be true. One, Derek is talking about onboarding as such as the same way that you are onboarding an employee should be the same way that you onboard somebody into your rotation. Hey, this is our culture. This is our standard. Like you said, this is our expectation.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And then you tell the team, hey, this person like in baseball, if you got somebody who's a button specialist, they can bunt their butt off. They may come in and just come off and just just bunt. And then they go back into the dugout or they may just be a pinch runner. Their job, they're the fastest one. You got a slugger. They got on first base, but he's slow.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
So you don't get that pinch runner on that first base and let him go. So I think that both are right. Derek, you're absolutely right. We have seen instances where staff will say you're getting paid 30, 40 dollars an hour. So I'm only getting paid 18. So you should be able to do double the work, figure it out. And so you have travelers that are there that get burnt out.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And so this is the thing that it comes about playing a part of the team. If I'm coming on as a traveler, I need to know I'm a part of this existing team. I'm not a hero. I'm not a contractor. I'm not somebody. Once you decide to take that account or that contract. Yes, technically, you may be a contractor, but inside of that department, you are part of that team.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And being able to still understand back to SGG's point, if you're going to travel, you of anybody should know regulation standards and all of the recommended and required standards that it takes to be able to ensure patient safety, which means it doesn't matter if you're coming in for 13 weeks or 26 weeks or not. I should get the best of you, not the rest of you, because you're rested.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
You coming in. And then while and I saw that I saw Regina made a great point. And then as a manager and as a leader, we have to be proactive on the account. If I have Calvary that is there to help us, we don't sit on our laurels. You build the culture of your organization.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
So when that contractor leaves, if they leave, you are able to build the development of that staff or that team the entire way. And that's a lot of the things that we do inside of within within hospitals. We may bring in our transition temp staff, our SIP seals to be able to plug the gap. But we're still working and developing your current core team so that we can actually bridge the gap.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
So when we leave, you don't feel that effect. And all too often, we do feel that when travelers come in that are good. I'm not talking about the low performers. I'm talking about the ones that are good. They do get burnt out. They do get treated like crap. They do get treated like mud on the side of the road that stinks really bad. They do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
But then on the other side, that person coming in, if you, this is what I tell people, if you want to get paid that much, leave your family and travel across the United States. Leave your comfort zone. If you want to get paid $50 an hour, Fifty dollars an hour. You have to leave. You can't you can't just be like, hey, I'm comfortable where I am. You have to go to Washington.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
You got to go to Boston. You got to go to Texas. You got to go to Florida. You got to go to the places that typically are, though, in some of the what we I wouldn't say worst conditions, S.G.G., but need the most help. Because people, your facilities like yours may not have needed travelers because you had a proactive manager that was measuring and managing what God gave her to oversee.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And I'm going to end with that in a second. I'm going to end with some shine on that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
That's right. And I think to move on, we have one more point. I told y'all this one will be a little bit longer just simply because we want to make up for a last missing last week. I do want to say this, and I do want to add this, and Donnie and Karen Cherry Brown said it right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Y'all, if we want the industry, our profession, our space, this is the business of SPD is a multi-billion dollar industry and is growing by 5% every year over the next 10 years that is projected. So what does this mean? If we all just work together to add value together, In the departments together. Yes.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Then we can together be able to this in sync, get senior leadership and executives to say, you know what? We got to we need to pay more. But when you have because we have had. Leadership level travelers coming to accounts with us and wanting to make themselves look good where they will burn us, the company, as well as their supporting cast, just so they can stabilize their own position.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And take care of themselves. And yes, in the interim, it may have paid you right. But you just destroyed any of the executive's thought process on any SPDs or travelers or technicians or talented people. And now they have a sour stain in their mouth because you did wrong. And so this is what I want to say. You look that for yourself. This is what I want to say for anybody in SPD.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
I don't care if you're a tech one. or you're an executive director, can we just get along? Like, the world is already hard outside the hospital streets. But while we're inundated in there, can we just focus on the patients? Can we just focus on the patients? You're getting paid to do your job. You said yes to your hourly rate or your contract.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And if you said yes to it, it had to be good enough for you to say yes. So don't have an attitude at the very same thing you said yes to because otherwise, That's important. Now, I got to get to a fear. I got to bring up a fear. Hold on. Let me bring up my sound. Hold on. Here we go. So here's a scary fear. Technology. Ooh. AI. Automation. Ooh. Someone said, here's the situation, Dr. Jake.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
With advancements in AI-driven tracking systems, robotics, and sterilization, In automation replacing manual tasks, many SPD professionals worry about job security. Some hospitals are prioritizing automation investments over hiring and training people, leading to uncertainty about the future.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
The question is, how can SPD professionals adapt and stay relevant in a health care system that is increasingly relying on automation and AI for sterile processing?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Better. That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
That's right. That's good. Now, SGG, now that's how you answer the question. Go ahead, DJ.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And I think that this goes to understanding the business of healthcare, the business of SPD, and what you invite or what you keep out will either grow the organization and increase your pay ability or not. I'll give you this example. The cities that want to keep the old relic look Because they want to keep taxes down. They don't want new housing. They don't want apartment complex.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Like you have a council or a group of voters that are trying to keep a city older. Yeah, just just for the nostalgia of what it used to be. But it does cost an economic dollars of growing a city, meaning, yes, you do get more taxes. But how much inequity does your house grow? Yes, we have new businesses coming in that causes a little bit more traffic.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
But now we have more dollars circulating in our city. which means now the city can tax more, which means now the education system can get better. And I say that in that form in the same way of any industry, not just SPD. When you push away innovation, you actually push away elevation in your paycheck. Oh, hello, somebody. I'm talking to somebody today because here's the deal.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
As automation and AI continues to reshape through processing, SPD professionals must evolve beyond manual tasks. Because it positions them to be as strategic tech savvy leaders. It's just so instead of fearing automation, the key is to leverage it to enhance skills, improve efficiency and increase value into your health care system. If I'm pushing away innovation, I'm pushing away.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
I'm telling executives, oh, this is caveman work. We don't need all of that to be great. You should be saying we need it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Oh, we need it. Oh, we need it. We need it. Yeah, we need everything. Why? Because just like you said, as things break, you go from being just a technician working on instruments to the technician working on the mechanics of the of the of the machinery. You go to just from from repairing instruments.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Now you're repairing the machinery and all the other technology advances that we have that came into the department. Now you have more jobs that can be provided, a newer look into what SPD looks like. So, yes, we should absolutely be welcoming this stuff in. But can I tell you something? Technology and AI is only as good as the manual processes predating the technology and AI.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
So if we don't get cleaner in the way that we're running our departments and turn them from cost centers to profit centers, we won't be able to actually see what change looks like and we'll always be behind. And this is why it's important for everyone to be inundated in learning the business of SPD. We got the task. So you got different levels, right? You have the entry to your technician level.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
You're mastering doing the job. You're doing the task. You're doing the task yourself. Then you have the team lead supervisor level. You're managing people doing the task. So you're managing the task getting done through people. Then you have your manager's level. Now you're managing how to manage people.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
You're not worried about the task because your team lead and your supervisors are worried about the task. So the higher you elevate within your organization, the more it changes what you should be developing, getting experience in and focusing on.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
If you are a manager, still worried about simple tasks that lets you know that maybe the development within your organization isn't as strong as you think that it is. Because as a manager, you should be people managing, not task managing. Your supervisors and your team leads are task managers. And then your technicians are the ones doing the task.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And then when you go to director, now you're worried about the department. You go to periop. Now you're worried about multiple departments. And so if you want for the senior leadership to respect you, you have to speak to them in the language that they speak in every day. They don't speak in your language of SPD. They speak in the language of health care business.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Like you said, SGG, what are our lawsuits? You want a budget. Do you know how we allocate our budget? Do you know when the budgets are freed up every year? You're asking me in November every year for a budget, not knowing that most hospitals free their budget in February. So so so these are the things that we have to get better. And this is what we help managers and leaders do that come to SIPs.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
We work with the leaders. We work with your directors. We work with your managers. We help them write their S-bars. We help them build business plans. We coast them up on the business of health care. So when they're giving what they need and they're working with SIPs,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
We can get the yeses a lot easier and a lot faster because we're teaching the leaders that have never been taught business economics of health care or business in general. But we're putting these people in these leadership positions and the health care system in a hospital is not putting extra dollars into the development of these leaders that you have running multimillion dollar departments.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
How can you put somebody overrunning a multimillion-dollar department that can't even keep a budget in their own house? That part is true.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
That's right.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Hold on, hold on. Individually, we are one drop.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Together, we become an ocean. Now, when I say this on my next keynote, I'm letting y'all know right now, I got an SGG.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
I'm going to say SGG because I got it from SGG.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
My Santory is SGG. Now, you can tell them Santory. I'm going to say based on Virginia Wise Counsel, SGG said, individually, we're one drop, but together we are an ocean. And this brings me to the last portion. of the show. Speaking of Ocean, can you guys look at the camera? I'm going to start with DJ.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Before we finish this episode, and we're going to finish every episode like this, I want you to pour your heart out to that technician. For you, DJ, I want you to pour your heart out to that technician that feels like they have no help, they have no support, They just want to be the best that they can. What will you say to them to make them stay in it a little longer? And why is it worth it?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Just put the camera on him, Iggy. On him, Iggy. I will say to that technician...
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
All right. And SGG, for that person that's like, man, I'm going to the conferences. I'm doing what you're saying, SCG. I'm learning the regulations. I'm learning the standards, but I keep, I feel like I'm fighting. Why should I keep fighting? Why should I just not leave the industry? Well, why should I stick to it and keep pushing against this resistance?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And if you're great at what you do, you can always come back to SIPS. And then I want to give a message to the business profession. Eight bloomers are the people that fell in love late with this industry.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
When you come into this industry speaking loud about change because you felt the passion of people that have really made change in this industry, don't be discouraged by naysayers that are mad that you're here. When I first came into this industry, there were so many subject matter experts that were upset because I was talking loud. And who is Dr. Jake? Who is this guy?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
What I will tell you is that when you know that you're here for a great cause and you know that you can help bring change, everybody, no matter your race, your religion, your belief, no matter what industry you're in, you need allies. that know the language, that know the land, that know the communication barriers, that is stopping from change being had.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
It doesn't take away from people that have done amazing things for 30, 20, 30 years, like Karen Sherry Brown, like Sharon Green Golden. But it does add value when you can actually speak the language that the senior and executive leadership can respect and honor.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
So for those of you that are coming in like me and you're falling in love with health care, you're falling in love with thorough processing, you're falling in love with being a part of an industry that literally directly impacts lives. Don't let the naysayers detract you from being a change agent that you can be to move an industry forward.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Because at the end of the day, it's not about one person creating change because we're all holding each other's hands and standing on somebody's shoulders that came before us. It's about us working together and staying inundated in what we believe is right. Because guess what? Somebody, your mama, your daddy, your granny, or even yourself, you're going to be under the knife one day.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
You're going to be in a hospital for something that we support one day. And you're going to want and want to know that there are advocates and warriors that have advocated and pushed for a healthier space for us to not only have a surgery, but recover well.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And so for those of you that are watching SPD 911 right now, whether Derek's message resonated with you, whether Sharon Green Golden's message resonated with you, whether what we're doing at SIFS Healthcare resonates with you, or what I just said resonated with you, please join our SIFS executive community, our executive edge community. You can go to SPD911.com and join our community.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
We want the people that are going to be radical about change, not checkbox makers, not people that are just trying to fill their resume. We want to build a networking community of people that are truly inundated to grow and develop change. and become everything that we dream to become. We want people that says, hey, I love what I do so much.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
I want my daughter and my son to be in the same industry. That's when we know that we've been able to create the change that can be made. And that's the vision of our founder, Karen Cherry Brown, and the baton that our CEO, Donnie Payne, is running with to this day and at this moment. So go to SPD911.com to join our community. It is free. It costs you nothing.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
If you want to listen to this playback, it'll be on our Bread to Lead podcast. You can go to BreadToLead.com or go to Apple, Bread to Lead, our podcast, our network. SPD911 is under Bread to Lead. This episode will be broken down into two parts because it was long, but we wanted to make up for it last week when we missed it. We love showing up for you every day. Join the community.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Ask your questions so that we can answer it. Or if we don't have the answer, we'll get somebody on that does. We love you. And there's absolutely nothing you can do about it. And whether anybody says it or not, you are a hero too. Peace.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And I think that on my last on our on our last podcast on bread to lead a job yesterday, I talked about the importance of third party transparency, which is why I truly believe like the educators, your quality assurance text and maybe even infection control if it was from a third party. Now you no longer have them feeling like if I tell the truth, I'm going to lose my job.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Now you have people coming in. It's like, no, this person is not up to standard. This person is not up to standard. And these are your supervisors. Those are the conversation that needs to be had. And for the hospitals that's looking to create real change, that's why they hire us, because they know we're coming in. We're coming in to tell the truth.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And this goes to, yeah.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Yep. And one of the things that I know that, S.E.G., you talk now more than ever, and Derek also, too, is we talk about, especially to our leaders that are in the field, you've got to build a paper trail of evidence and backing with aim. Yes.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
If Amy's our Bible, I build a paper trail of evidence and I back it with Amy's standards to say, hey, because I just can't go to senior leadership and say, I need more people. We need more technology. We need more of this. Because every department inside the health care system is saying the same thing. So you have to be able to back it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And one thing I love that SGD did in one of our conversations with one of our clients, she said, listen, I hear you want us to do more, but Amy standards say that we can only do four at this per this. And they were trying to, she said, I hear what you're saying, but I want for the record to show that we're telling you that Amy standards suggest that we can only do four at
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
In this period, you cannot do this. So you can't cross productivity. You can't make this person go over here. They have to stay here and inspect this specific instrument. I won't say the instrument because this is what is the standard. It made them uncomfortable. Yeah. And it put a lot of pressure on me. It's exactly to figure it through. But in truth, we have to stand on the truth of standards.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
That's the only way that we can be able to grow it. Let's continue. Let's keep going. So this is good. So I do have another scenario. Now, y'all know that some of our service lines is in temporary staffing. We talk about the difference of plugging the hole. versus bridging the gap. Temp staffing plugs the hole.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
Get in there, you plug the hole, you have the bleeding, you're hemorrhaging, things are great. But there's a difference between plugging the hole and having people in your department that can bridge the gap, which means find the infection in the department, cure it, nurture the department back to health and then and then have it in a better state than we have it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
And so I do want to address this because I do like to talk about the difference in quality versus quantity. So it's the temp worker dilemma. And I know I'm a step on some people's shoes and toes, but we're in the same game, too. So it's OK, baby. You can be mad at us, but just pray about it. Here's the situation. Many hospitals rely on temporary SPD techs to fill staffing gaps.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
But these temps often lack, we talked about this earlier, proper training, don't follow protocol, or make costly mistakes that lead to surgical delays that cost money, everybody, or safety risk. Full-time techs then have to fix these errors, leading to frustration and added stress. This is from somebody in our group.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 2 Part 2 The Future of SPD: Automation, AI & The Evolution of Sterile Processing (Part 2) Feat Sharon Greene-Golden and Derrick Jones
The question was, how can SPD leaders ensure quality and accountability when using temporary staffing solutions without overloading their permanent team? Now, if you've already answered it, just answer it again. I just want the person who asked the question to have their question answered directly.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
So you can go to SPD911.com to learn how to join the CIPS executive edge community where we have so much information to give you. And lastly, join us live every week on Wednesday at 12 p.m. Central Standard Time to catch the greatest CSP live show on earth. Now, Sharon Green Golden, come on onto the stage. Come on up here because I cannot wait.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And one thing I want to say. I got a smile. Yeah, you got a smile. You said it right. You did good. One thing I want to say, though, is leadership is by committee. Especially when you're building in an organization when it's not your company. Leadership is by committee.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
So when you go, you're newer to that leadership role within your first three years, your first five years of leadership, you want to build it like almost like a committee board with with with cross departmental leaders.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
They're in the same space that you're in that are equal to your level or maybe even one notch above. And start building out that committee.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And if you are the one who who who starts the initiative, even in a lesser leadership position as far as tenure, if you're the one who can kind of put the group together and get people to kind of talk, you can be considered the influencer of the group that has influence. Because you're the one bringing the committee together.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
The biggest difficulties of departments being able to communicate with each other is the breakup in communication. So if you can actually bridge the communication where the people who are leading these departments are all working together, when you have a problem saying, hey, man, surgeries are high. You know, we're understaffed here.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And you built a rapport with that committee, the committee as a group. You guys will come up with solutions and as a group, take them up to senior leadership, because when senior leadership is trying to get things approved, they go across the departments anyway. Right.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
They they they talk to the other leaders of departments that will be affected by whatever they provide you, because resources and funding and whatever for getting extra staff doesn't just come from one budget. It also comes from maybe taking from OR, taking a little bit from materials management. We got a little emergency fund budget. Let's take a little money here.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
It's just moving the cheese around. New money is not created. And so with that, building that committee and building that task force is almost like a leadership task force where you guys once a month, once a quarter can come together once a week if you really love each other, where you can come together 15 minutes to 30 minutes. Boom. Here, any nuts, anything, boom, you got everything? Cool.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
The same way you do your huddles can be the same way you can do a huddle with the other department heads that can kind of work together.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
For those that don't know you, we'll bring Derek up here soon. But for those that don't know you, can you please let us know who you are, where you've been, and what qualifies you to be on this show talking about SPD needs?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's good. That's good. Hold on. I got something for that.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Did y'all hear that? Did y'all hear the applause? Did y'all hear that?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Yeah. Uh-oh. I lost you. questions are we're on those answers so we won't move to the next scenario uh we have a situation where the or sends urgent requests for instruments they never put in the case card expecting spd to work miracles the question i have for you how can spd teams improve communication with war and set realistic expectations golden you ready yeah
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Why is immediate important?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
It sounds like even... though in most cases we're reacting, it sounds like you still have to have the spirit of proactiveness, like being proactive while reacting.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
It's kind of like, it's like that thing.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Well, they say, can we talk for a minute, girl?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's right. And I'm glad that you brought up a raise. We'll talk about that maybe on another episode of the importance of the organization, the department working together to help everybody get a raise. It's kind of like when the tide rises, all boats rise. And so that's kind of the effect that's needed in order to truly be able to get everybody in the organization to be eligible for raises.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
But let's talk about This lack of respect. Coming into the industry, I talked to tons of leaders and technicians. a one on one in a group speaking on the stage. And it's the same thing. Everyone talks about this proverbial lack of respect that they feel that central sterile processing techs have to deal with. So here's the situation.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
There's SPD worker that often feels often feels like the invisible backbone of the hospital. with little appreciation from surgical teams and hospital leadership. The question is, what strategies can SPD leaders use to elevate their department's visibility and value within the hospital? I'm going to chime in on this one. Go ahead, SGG. Let's, Derek, go first. Derek, go first. Let's let Derek.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
What strategies can SPD leaders use?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
OK, Shannon Green-Golden, what strategies can SBD leaders use to elevate their department's visibility and value within the hospital?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's a fact. No, this is no lie. This is no lie.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
All righty. And the most beautiful thing I love about you, SGG, is your no-nonsense attitude. demeanor mentality. And I think it's important because truth sometimes is hard to digest. And the only way that you can actually get truth and really create change is by being honest. And honesty sometimes is ripping that bandaid off. So I'm so excited that you are on the show with us.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
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Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
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Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And last but not least, we have Derek Jones, our director of clinical operation. He hits the ground running. Derek, come on up here onto the stage and let everybody know who you are, how long you've been in the game, where you come from, and why they should be listening to you.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's right. And I think one thing is... And I love Beth's analogy. Ignacio, can you bring up Beth Rayfield's analogy right underneath her? She said, I bring them all in as students knowing they will only be here for a short time. But if it helps the hospital, it's still a win. Always. When you're building your organization, not saying they're all going to be with me for 10, 20 years.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That is selfish as a leader. You need to say, hey, I want them to be great, whether here or somewhere else, because it doesn't take the shine from your son if you help others shine, too. It actually makes your department brighter. Hello.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Welcome, welcome, welcome to SPD 911. I'm your host, Dr. Jake Taylor-Jacobs, president and COO of Sips Healthcare. And this show is all about tackling the toughest challenges in sterile processing. Whether you're on the front lines or making high-level decisions, we're here to equip you with the real solutions to rescue and elevate your department.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
No, no. Can you talk about that? Can you talk about that?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Yep. And, and I got a question. We got to move on. Got one more question. Cause I want, I want to hear Derek on this. We're not going to let you see Derek. He'll try to stay quiet. Well, I was going to say something to that, but go ahead.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Okay. Okay. Hey, S.E.G., you know when somebody, especially a brother, say some code to go?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
So I do have one more. And then we have to we have to go. This has been a fun time. But I do want to talk about we talked about leadership and what leaders should be doing and all the things that are happening. But we do have situations where you're literally in a toxic environment. It is it is toxic at its core. And you have to work because you've got to provide for your children, your family.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And you've been looking for jobs. There's no jobs that are open or hiring whatever your area. And you don't want to travel because you don't want to be away from your kids. So this is the space that we're in. Right. So with this scenario, there is a there's a group of SPD techs that are dealing with toxic leadership favoritism and a lack of support from their manager.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
The question is, how can SPD professionals navigate toxic work environments while staying motivated in professionals? Scenario 10, Ignacio. So how can SPD professionals navigate toxic work environments while staying motivated and professional?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's good. DJ.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Yep. Yep. And I'll finish with this. I'm going to challenge a little bit. I don't believe that for those that have the only for this, this response is only for people who are truly trying to be a leader. Leadership is the hardest position in the world. It's the hardest position in the world. That's why it's the highest paid positions in the world.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Doesn't matter how great of a technician or subject matter expert you are, you will never get paid more than a leader that can move, mobilize and turn around an organization. No matter how much you know about the industry, you will never get paid more than someone who can turn around an unproductive organization. And what I will push back and say is if you desire to be a leader, stay.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
and help figure out how you can turn that organization around. Because most people that are in what we call subordinate roles, subordinate to a leader, that have an upline, never for one second put themselves in that leader's shoes. Not one second did you have a conversation with that leader. You got the toxic click. You think it's toxicity.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
You think that there you've already made up in your mind who that leader was and who they are without you having a conversation with them yourself. And I'm going to tell you this. Y'all know we talk to leaders all the time, including CEOs of hospitals and most leaders. Most leaders are scared.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Most leaders are scared to death having to figure out the budget, then having to learn how to talk business. Most leaders have never even been taught truly how to lead because most of the certifications and the trainings that you get help you memorize leadership on paper. But walking leadership out in the real world is a total different concept. Yes.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And that is something is what we do with our next step leadership. When we build it inside of hospitals, we're developing talent to the leaders and talented people that could be leaders in walking lockstep with them in practice, not just in memory. And so if I am someone who wants to be a leader, I'm going to stay and try my best to solve the problem and to take a load off of that said leader.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
You don't do that crying. You don't do that complaining. You don't do that prying. Like S.G. said in the beginning of this conversation, you said yes to the job. If you didn't ask your qualifying questions. Can I observe the facility for two days? If you don't have those questions or observation periods and you're going into a job blind, guess what? You get what you got.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Because if you want to get paid the big bucks, you're going to want to go to places that need the biggest help. Yes. If you want to stay somewhere a long time, go to a place that needs you to turn it around. They're never going to want to let you go. And you can learn that stuff in a subordinate position without the weight of leadership. There's something that my mentor told me.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
He said, you don't wait. To become a leader once the position is granted to you. That's right. You become the leader of the position before the position is given. That's right. Even before becoming King David was given a position that he would be next to be king when he was a young kid. But he embodied what a king would be in every minor role that he had when he was when he was a sheepherder.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Listen, and you missed something. You see, I'm here. The reason why I love this. Being the host of this show is one. I can be a student and I can just ask you a whole bunch of questions and try to poke SGG to get her just to go off. I'm just I'm just poke. But I love Derek for his his his gratitude and how honest and humble he is. He's never going to.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
He was the best at doing it. When he was playing the harp for King Saul, he was allowed to see and observe the weight of leadership, which is why he was OK waiting. Sometimes we want the paycheck of leadership, but not the weight of leadership. Right. Sometimes we want to get paid like a big dog, but don't want the responsibilities that come with. with being a big dog.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And that starts with practicing big dog behavior when you're a kid. Last thing, we can go. My son, he's going to grow up. My son is going to grow up. He's going to be a big boy. And he always finds himself in my shoes. He puts his feet in my shoes and he tries to walk. Flackily, flackily, flackily, flackily. Size 14 shoe on a three-year-old. It looks absolutely crazy.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
But, but he can't fill my shoes yet, but he will. He's not the king of the family now, but he will be one day. And it's my job to make sure I train him now how to be a leader. Now, my expectations of my three year old is higher than some people's expectations for their 18 year old. So I truly want to become a leader. And I want to be a manager.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And you're calling yourself, man, I can do a better job. Well, do a better job in the tech role being a manager. Well, how can I do that, Dr. Jake? I don't have power. Yes, you have influence. Win the department over. Don't participate in toxicity. Don't participate in negativity. Don't participate in anything that will cause a mark or put a scarlet letter on your name when you do elevate.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
They're going to remember what you were doing when you were a technician. Then when you do get in position and you talk crap the whole way, now everyone else is going to talk crap around you because that's exactly what you did. So I will push back just to say, when you can't change it, Derek, you're right. Lean. Lean.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Sometimes going to ER, going to employee relations, going to HR, going to your senior leadership, sometimes it works. And other times it doesn't. Because senior leadership been best friends with your manager for 10 years. Employee relations been best friends with your manager and HR for 10 years. And you can yell to the moon up.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
But if the moon up are silent to your ears, that's when you can decide to start to move. But as long as you got movement in your body, there is not one position that can control leadership. Moses was given position, wasn't given position, but he was the leader of a group of people. He didn't have power, but he had pull. And I don't want power. I want pull.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
I want to be so good at what I do and so pristine in my ability that it pulls people to me and retracts people that don't want to be held accountable. That's what we need. And then in the interviewing process as a leader, you have to do more work. really vetting who you're bringing in your organization and not just hiring because you have a dire need.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Sometimes you have to live in the fire to ensure that it never comes back. So that's what I got to say. Does anybody, this is a great show. Does anybody, SGG, Derek Jones, do you have any final things you want to say before we wrap it up? I'm done. You good? Hey, if she's done, I'm done.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
This is SPD 911. Again, until next time. Every Wednesday at 12 p.m. Central Standard Time, you're going to catch us three right here talking shop about all things SPD. Not only that, if you want to actually ask us questions... and you want us to use your scenario and get one of our experts here to answer it, join our community at SPD911.com. Join our SIPS Executive Edge.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
In that Executive Edge, you can join our SPD911 community and the other communities that we have. We'll talk about that at another time. But SPD911, join the community, ask questions, engage, because it's time for us to not only read the books, but to put it into practice.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And sometimes you need a little bit of belt to bottom, a little tough love, a little laughter, and a little joy in order to be able to get you to move in the direction that you know you've been called to move to. And last but not least, we want to give a shout out to our company, Sips Healthcare Solutions.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
We were voted the number one provider by Black Book Market Research and for central sterile processing and perioperative solutions and services. If you're in a hospital and you need our solutions and our support and you want leaders like this, right, these two right here to come in and impart wisdom and to guide your department to be healthy.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
He's not Dr. J. See, Dr. Jake is sharing green gold and we're going to tell you. Yeah. Our values. And then Derrick Jones going to DJ going to be like, listen, I am whoever you say I am. I'm all right.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Do not hesitate to reach out to us at SipsHealthcare.com and find us or find Casey Proulx. On on LinkedIn, you can find Casey Proulx on LinkedIn and she will get you there. And then lastly, let's not have this party next next week just with the group we have here. We've having a good time, but share the information. This is the live is the funniest, the most. Brass.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Because we want to talk to you how you would talk to us on a regular day basis. Other than that, Dr. Jake Taylor, Sharon Green-Golden, and Derry Jones, we are out. We'll see you next week at 12 p.m. Central Standard Time. Peace. We love you.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
That's right. But what I want, what I do want to show or to talk about before we even get into the show. Can you talk about the initiative that you started getting people who. maybe messed up in their past, want to change their ways, getting right out of jail, and then the pathway to career through sterile processing that you're doing there in St. Louis leading that.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Each episode, I'm joined by our director of clinical compliance, Sharon Green-Golden, a leader in compliance and regulatory standards, and our Director of Clinical Operations, Derek Jones, a specialist in operational efficiency and team development. Together, we'll be breaking down the critical issues affecting CSPD departments and provide actionable strategies to help you stay ahead.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Listen, y'all see that? Y'all see how great he is talking about he had to Google. Yeah, Google himself. That's what I had to do. But the whole purpose of this show, again, like we said, we're talking about compliance, regulatory leadership issues inside of SPD and only SPD.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And as you guys have all the experience running, managing, turning around SPD departments, I think it's very cool for us to have this conversation. And I want it to be. in a way, and the whole purpose of this is for it to be in a way to where we can literally connect with our fellow brothers and sisters that are in the SPD streets, frontline.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And sometimes, you know, speaking proper and saying the right thing isn't always the best way to kind of get through to somebody. So we want to make sure that we keep it lively and non-stuffy. So if anyone right now, do not hesitate to put something nice in the comments because we do like to put it on the screen right under SGG. It's a beautiful look right there.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And then again, if you want to ask live, if you have a real scenario that you want Derek and Sharon Green-Golden to break down, join our community in the SPD911.com. When you go there, you will join the SIPs. executive edge community, and you'll be inside of the SPD 911 group. That's the best place to ask scenarios. And we'll answer your scenarios on air without your name.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
So we can make sure that you're getting your answers and also helping other people. So y'all let's get into it. And, and I want to hear what you got to say. So we have a scenario, our executive producer, Ignacio, our head of marketing here at Sips found a whole bunch of questions from communities that in Facebook as we continue to build up our community and them asking questions directly to us.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
And so this first scenario I have up is that SPD techs are overwhelmed due to chronic understaffing, leading to rush processing, increased errors and burnout. That's the situation. So the techs are overwhelmed. Chronic understaffing leading to rush processing, increased errors and burnout.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
The question I have for you two is how can SPD leaders advocate for better staffing levels while maintaining quality and avoiding burnout?
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
SPD 911 isn't just a show, it's your emergency response team for sterile processing. We tackle compliance concerns, streamline operations and help you grow as a leader in your field. If you want to participate live and ask your questions to the great Sharon Green Golden and Derrick Jones, join the Executive Edge community. It's free. And the only way to engage with us directly.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
I'm sorry, no flowers.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Got it. And I actually want to ask this question specifically, Derek, to kind of veggie back on what you and SGG have been saying. Mm hmm. What about for that SPD leader that isn't as bold? They're newer to the position of leadership management. They maybe were an educator, a lead tech supervisor, educator. They're under their first three years of management.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
Usually after 10 years of management, you kind of get comfortable. You know, you know, not Dr. John, you know, John, like John, stop playing. Right. Hey, you know, you know, I get it, but they're newer. And a lot of that first three years of leadership will and can make or break that person's future in leadership, even past just managing as a CSPD space.
Bred To Lead | With Dr. Jake Tayler Jacobs
Bread To Lead Presents SPD 911 | Episode 1
So what about for those that are not as experienced? bold to just to go up and talk to their senior leadership in order to get them to move or see something their way. What would you say to them?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ជ្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់កម្រាប់� ស្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ដែល្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រ�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្លាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
now i happen to have worked the last few years in the dmv so that's dc maryland and virginia where the pay rate is a bit higher than it is in some other areas and we would constantly have to balance against dc paying people more and people wanting to jump ship maryland would come up dc come up virginia come up so it was a game they were playing but if they would just decently have a
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
clinical ladder for us one be willing to look at the numbers and how important it is of the job that we're doing they would understand they need to bring us in at a decent rate and pay people what they're worth to take care of your patients
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
SPD is the heart of the hospital. We touch every part of the hospital in some way or form. This group of people, you cannot find them on the street with a sign saying we'll work for food. ស្លាន់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ដែល្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រ�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
during the time that they started really needing traveling technicians they needed them because they couldn't get technicians in their local area because there were none there what they didn't necessarily do was vet the people they were getting they didn't set their standards as far as this is this is my opinion high enough to say I want the best of the best some people so let me just put it this way
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
you can read a book and take a test and get certified and not know your head from your behind ប្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
certified with experience and knowledge certified with experience knowledge and some vetting did you really go and check where sharon green golden worked at before did you check to see that she know what she was doing before you brought her on to pay her yes the paper traveling texts went high and i've had a few traveling texts in my time i was not uh uh i was not
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
willing to have traveling text why because i found that the few i had in the beginning were not qualified to be in my department and i felt that if you come in as a traveling tech you should be able to work anywhere in that department i need you to work and i don't need to train you you come already trained all i have to tell you is where the locker room is where the toilet is and go to decontam
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ជាត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូវត្រូ�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
what is this tray how do you put this tray together and so now i had to battle between someone getting forty dollars an hour against somebody getting eighteen dollars an hour and you're asking me questions all the time and that is where the painful realization came that we were not putting always and this is in general people don't start writing me letters that we were not always putting quality people in the field
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ស្លារបស់ស្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រា
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
but it was your responsibility. We talk about accountability, which means responsibility, accepting responsibility for your actions. Did you actually vet this person? Don't take me in because I said I got two years and you see I've been certified for two years. Do you see where I worked anywhere for two years and actually did some work? Do you see my evaluations? Did you ask the right questions? No, you didn't.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ជាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន� ជាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន្តាន�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
skill technique and training that's needed to really get our technicians up to speed on performing these day-to-day duties and responsibilities and the reality is and i said that i keynoted the uh hspa meeting a few years back okay and what i said is we're in america y'all it's gonna require that we get a degree
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
to get the money that we require they don't want to pay us with just a little certification class they don't want to they want us to go and come in with some letters behind our name and then they're willing to pay a bit more it's sad that that's what you have to do but i said to the team you need to understand as we go forward in this world and in this life
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
what we did in the past is not acceptable anymore that's right yes you can train a person to work in SPD if they're willing to be committed to the job if they're willing to understand the importance of the job if they're willing to learn the instructions for use and do what they have to do but the bottom line is that
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
in the United States where it should be required in every state that we be certified we're dealing with instruments going into somebody's body at some point every tray I put together touches somebody's body you should require that I have some official knowledge just like you want the RN ប្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្លាន់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ជាត្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រា ដែម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម� ប្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ប្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្លាន់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ដែម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម� សម្រាប់ក្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ្ថ ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប់ប្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្លាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ជ្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប់ម្រាប� ស្លាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប� ប្រាប់ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម្ម�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
do the hard thing and that's you have to inform people ignorance is not a defense and what you don't know you don't know but that's not a defense so you have got to as an SPD manager it was my fiduciary job to let anybody know ស្លាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ជ្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប់ក្រាប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
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Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
បង្រាប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប់ការប�
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
ស្លាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក្នាំង់ក
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
they actually grouped us with the group that gets the lowest amount of money in the hospital they put us and it's nothing wrong with these departments but they put us with an environmental services they put us with the kitchen staff I think everybody should get paid what they're worth but they put us with groups that don't require as much knowledge and expertise as we really have to have you see
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
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Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
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Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
how to know it's working, how to process it, all for $2. And you're paying my brothers and sisters who are handling the instruments $40. It doesn't make sense to me. By making me be required to know the basics, which is what certification is. Certification is having the basic information to handle instruments. Then you get quality. See, you get what you pay for.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP2 PART 1 The Pay Problem, Staffing Challenges & The Future of Sterile Processing (Part 1) Feat Sharon Greene-Golden & Derrick Jones
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Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
The thing is back on... I was saying before you say yes, there's this thing on my screen again, but... Welcome back. I am your host, Dr. Jake Taylor Jacobs, president of COO Sips Healthcare. And this show is all about tackling the toughest challenges in sterile processing.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Central Standard Time to catch the greatest central sterile processing live show on planet Earth. SPD 911. Here we are. What's going on, team? How y'all doing?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
You're doing great.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Listen, I'm not going to lie. I'm starting to get better at the introduction.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
And I want to say this before we move on to the next scenario and question. I hear people say all the time, Derek and SGG. And they typically like to separate things. They'll say, oh, I work a job there. but I have my own business here. What they do there, I get to check, but over here I can control. And I always like to push back to say, wherever you signed a contract is your business.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
It's your business.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
That's the deal you negotiated and the service that you agreed to provide is to that company, to that hospital, to the organization, there's an exchange that you had. You negotiated the price that you were comfortable with getting compensated for doing your job. They gave you a JD on what they required for you to have a knowledge of and to do.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
It is your job to say, hey, based on my job description and run your position like a business, Based on my J.D., I'm supposed to be aware of and have recognition of and understanding of this job. In order to do this job, I had to be certified to have this.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
In order to be certified, I also have to be aware of all the regulatory bounds and recommendations to be able to do this job efficiently and effectively in accordance to the industry I'm serving, which happens to be health care. And because of that, like you say all the time, S.G.G., I understand you want me to do this in two hours. But Amy Standard says I have to do it in four.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Not yet. Not yet. Sorry. I get it one day. Listen, one day. What do you call a baby goat? Let me see. Billy goat.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
And here's the other piece. When you passively do your job, you won't actively be respected. And there's a favorite little message I have in one of my favorite books. It says that your name is more precious than silver or gold. And I will much rather my name be a name of above board and standard.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
then to be a name that everybody feels like I can deal with and do anything to get you to say yes about. Because that person, it may look like they're getting ahead, but the respect that you have from your peers will begin to dwindle faster than you can imagine. So when you're in your career or you're in that position, remember the value of your name.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
When you leave there, what will people say about you? Now, I will say that there is there there is a such thing as is adhering to protocol. In my favorite book, it says, do give Caesar what is due to Caesar, meaning you have to adhere to the lay of the land. And you also have to adhere to your policies.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
And your commitment to the contract that you signed, if it says that you cannot go outwardly and talk about a whole bunch of stuff or you will be sued or whatever, and you signed it without pushback, you have to go through the proper channels that you're required to go through. and handle your business based by the contract and all the words that you signed when you came to an agreement.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Hold on. Hold on. I'm about to look up. I'm about to really Google baby goat right now. Baby. What is a baby? Go. Called. What is a bad kid? I don't want you to be called kid. You see what I'm saying? Hey, Billy, go.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
So you can't be mad at your manager and then go to social media and talk mess about your manager when you did nothing with notating, as Derek said, what's your paper trail look like. When you first saw it, did you document it? Mm-hmm. Or did you just say, oh, that's just something. Because every time you pushed it away, it's every time like SGG said, you agreed to it.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
So what are you doing to build up your documentation portfolio? And so when you got to present it, you can present it not from feelings, but as a business person presenting facts.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
That's right. All right, y'all. We're going to go to scenario number two. We have somebody here that says, what about the hidden epidemic? Mental health in SPD. Here's the situation. The high pressure, low recognition nature of SPD creates extreme burnout, anxiety, and depression.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
SPD professionals are dealing with surgical emergencies, impossible deadlines, blame from the OR, and unrealistic productivity demands. often while being completely unseen and unheard. Unlike doctors and nurses, there are no mental health support systems in place for SPD workers. The question is, what would it take?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
That's right. Tell them how many years, SGG. Get them together.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
for hospitals to recognize mental health struggles in SPD and provide real resources like counseling, stress management, workplace wellness programs, or will SPD professionals always be treated as disposable labor?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
So DJ, the question is, what would it take for hospitals to recognize mental health struggles in SPD and provide real resources like counseling, stress management, and workplace wellness programs?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Okay. All right. All right. I surrender today. Yeah, but I can call you Hemothy. I can say now DJ Hemothy. Okay, I appreciate that. How y'all doing this week? How's your week going, y'all?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
uh it's it's a little bit difficult i i would like to hear miss green golden on this one as you know she may have seen other walks of life uh with with some of those things so sgg the question is what would it take for hospitals to recognize mental health struggles in spd and provide real resources like counseling stress management and workplace wellness program i find this uh
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Beautiful.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Somebody said, hey, Billy.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Hey, no, listen, listen, but you don't understand his language. Bah, bah, bah. See, as you understand, she understand goat. Bah, bah. Right. So, so, so DJ, you're on site at one of our sites.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
And I'm going to say this, um, from the business side, um, in answering the question. What would it take for hospitals to recognize mental health struggles in SPD and provide real resources like counseling, stress management, and workplace wellness programs? Or will SPD professionals always be treated as disposable labor? And I will say this.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
First and foremost, the moment you put your mental health in anyone else's hands but your own, you've already lost. The job can help you be better, baby. Your leader can only give you resources and guidance. You yourself have to know what your boundaries are in your capabilities. Let me tell you some of the main reasons why people typically have this pushback in dealing with this.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Is it cold there?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
is when you bit your tongue in areas you were supposed to speak up. It was saying yes to contracts you should have never said yes to. It was saying yes to working late when you know good and gosh darn well that that would affect how your children were dealing with you and your spouse without considering them. And a lot of us, in an effort to look good with where you work,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
You forget or you negate also considering how it will affect your outside world. And that's on you to be able to check and to be able to determine. That's the first step. The moment you start to take back your belief in wellness, proper balance of work life based on the agreement that you agree to, let me tell you,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Just as the contract protects you as an employee, it can expose you also as an employee. So when I'm signing this contract, happy to have a job, have you actually look at the benefits packages? Have you asked them what do you all invest in into psyche and all these other things? Because when you tap into the benefits, most people never even take advantage of PTO.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
If you have paid time off, take paid time off. A lot of people's benefits packages also gives you when you're dealing with bereavement, you're dealing with labor, dealing with all these other things. I would much rather take that than to stay here working to create a false perspective or a false understanding of that.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
I'm Superman or superwoman because now people would try to hold you to that standard. So you got to look at that contract and says, if the JD says this, Your benefits package say this, as you expect me to adhere to the JD, I expect you to honor my benefits and not judge me because I'm taking all of my PTO. Because you got to pay attention to the long term.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
I wrote a couple of things down as we were talking about this. The second thing, mission. A lot of people go to work just to make money. That's why you're depressed. I'm just taking this job and I'm taking this job because they pay well. You left a job that had great culture for development of you for greed because another job paid well. Now you're dealing with remorse.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Now you're dealing with regret. Now you're bitter. You're angry. Now you're nitpicking in areas you never would have before. All because your ambition cost you your peace. So what I will always tell people, don't let your ambition cost you your peace.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
SGG, how you doing?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Well, y'all didn't ask me, but I'm doing well. I'm doing good. You're doing well.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Oh, it's about 70 degrees. Y'all don't see my chocolate and it's gleaming right now? It's just looking real melanin. Just real melanin. Hey, y'all, we got some good questions today. We have some really good questions, and I think that we should just go ahead and get to it. What do y'all say?
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Let's bring it on. So listen, for everyone that's watching right now, SPD 911 isn't just a show. Like we said earlier, it's your emergency response team for sterile processing. And the biggest thing that we want to focus on is that the problems that we're dealing in sterile processing, these aren't just questions that we're receiving.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
These are the uncomfortable, unspoken realities of SPD that most don't want to address. But guess what? You got an SGG here? Bye. You got a DJ here? Bye-bye. But we're not here to play it safe. We're here to fix what's broken. So here's the scenario, number one thing. The fear culture. We finna be talking. We're finna be. Lord, you hear me, SGG? I hear you.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
We're about to talk about the fear culture and speak up. And it's talking about speak up or get shut down scenarios. Many SPD professionals see dangerous shortcuts happening, improper decontamination, ignored manufacturer IFUs, outdated practices that put patients at risk. But when they try to report it, they're silenced or considered a whistleblower and their entire career is derailed.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
The fear of retaliation stops techs from raising concerns, allowing these issues to continue to go unchecked. So here's the question. How can SPD professionals safely report compliance violations without fear of losing their job, being blacklisted or becoming the department's outcast? Oh, OK.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Hey, we we in and out.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Whether you're on the front lines or making high level decisions, we're here to equip you with real solutions to rescue and elevate your department. Each episode, I'm joined by our director of clinical compliance, the GOAT, Sharon Green-Golden, a leader in compliance and regulatory standards, and our director of clinical operations, the Derek Jones, Sr., a specialist in operational efficiency.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
But SCG, Derrick, I looked around, there are no jobs available in my area. I have to take care of my family.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
and team development. Together, we break down the critical issues affecting CSPD departments and provide actionable strategies to help you stay ahead. SPD 911 isn't just a show, it's your emergency response for sterile processing. We tackle compliance concerns, streamline operations, and help you grow as a leader in the field.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
Yeah. And one thing that I would say is A lot of people don't take into account that we overestimate what happens in the short term and we underestimate our value in the long term. And standing up for something and getting pushed back about something that you know is integrally right, that's based on regulatory standards,
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
OK, in this in the interim, it may feel like your world is going in a circle because that's the world in the environment that you're in. But please let me tell you, especially like at Sips, there are companies out there in hospital systems out there that want people that will call things as they are. Because when we talk about professionalism. Raising the standard of central sterile processing.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
If you want to participate live and ask your questions, join the Executive Edge community. It is free and the only way to engage with us directly. Every episode will break down compliance and operational issues with expert guidance because when it comes to sterile processing, Every decision matters. Join us live every week on Wednesday at 12 p.m.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
It first means to continuously make aware, senior leadership aware, your upline aware, your CNO aware, your head of periop aware, that you are aware of regulatory standards. And that just as they are held to regulatory standards and regulations, we are too as well.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
And the more of us that are willing to say, we're not cutting corners, the more it will force hospital systems to allocate budget, resources, talent, income, certification requirements, and degrees or whatever, they'll make those things a lot more of a standard for what we're doing versus the latter. And so it's kind of like one of those things.
Bred To Lead | With Dr. Jake Tayler Jacobs
SPD911 EP 3 PART 1 The Fear Culture & Mental Health Crisis in Sterile Processing
You can't talk out of your mouth and you're behind at the same time. You have to be willing to stand up for something or you'll fall for everything. Yes. Yeah, that's good.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And let me share something powerful about breaking through decision paralysis. It's not about having more information. It's about having the right decision-making framework. And here's what I teach leaders. The clear decision framework. In the clear decision framework, we confront the reality. We listen to the ground level. We evaluate impact. We act decisively and we review and we adjust.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
We confront the reality. We face the unvarnished truth about our situation. We listen to ground level. We pay attention to the frontline insights. When I joined Sips Healthcare and our CEO became the newly appointed CEO, we made a decision to go on what we call the love tour.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
where we toured every facility that we supported and talked to the ground level front line workers that were making everything happen within our organization. And you know what we found out was that the feelings that the front line had versus the feelings that administration reported to us were two total polar opposite feelings.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Which is why there was always this growth and contraction within our organization that we had to beat out. When we evaluate the impact, we consider the cost of the inaction. What will it cost us to not act? Can I tell you something? Fixing a problem that you know needs to be fixed does cost a lot in the moment. But do you know what costs more in the moment?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
decisions that are made specifically in healthcare can cause life or death situations. Now, when you're looking at leadership and different dynamics within whatever organization or industry that you're inundated in or a part of, now this is going to force you to actually have to think about our decisions. and how our decisions can truly impact people's lives every day.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
When you lose it all because you didn't make a decision. Then when we talk about this clear decision making framework, then we act decisively. We make clear decisions with clear timelines. Not, hey, let's make it. No, we need a clear timeline. The last one we review and adjust. Why?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Because every decision that we make doesn't necessarily mean it's the right exact decision, but it's good to move forward in the right direction. And then we review, we monitor the outcomes and adjust as needed. And at Johns Hopkins, they failed at each step of this framework. They didn't confront the reality of their mortality rates.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Someone dying of HIV or dying from, you know, being older, you know, it's different than a baby dying from complications that could have been avoided. They didn't listen to frontline staff. they didn't evaluate the true impact of their inaction. They failed to act decisively and they didn't have effective systems for reviewing and adjusting their approach. Y'all, can I tell you something?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
This is why hiring consulting firms, advisory firms, specialty consulting firms are important. Why? Because when you hire a third party to come in and manage, monitor, or run
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
or advise specific departments and flows of things that are not inundated in the day-to-day commitment to the organization, the reason why those are great options is because there's no bone to pick in the fight from a third-party person, from a third-party entity. But if I'm hired at the same facility and I'm required to actually give contrary information
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
recommendations that are against the hospital leaders, my uplines, motivation or vision, I could lose my job and be silenced. That's why third parties work great. This is why hospitals work. They need their they need to turn their SPDs from cost centers into profit centers. This is why they call us. Why? Because we're not going to sugarcoat it, nor are we trying to keep a position.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
We're trying to run our facility, our department. We're trying to turn it into a profit center. And we want the best, the brightest and the most willing in those departments to ensure that we support the OR in the best ways possible. And when all of these things begin to bubble up, guess what happens? The pressure finally becomes too much.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
2019, the chief of surgery, the chief surgeon and other top leaders were forced to resign. But here's what's tragic. Bridge builders. None of this had had to happen. Every death, every complication, every failure was preventable if leadership acted sooner. But in healthcare, we're always in this reactive state.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And the best facilities, the best companies, no matter the industry, would much rather invest into proactive care than reactive any day. Because it makes it makes you look good when you report to the board that you're cutting costs. You're efficient. You grew a new service line. Programs are growing. But do you know what type of leader you are?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
If you can go right to that same board and say, y'all, we got it wrong. Children are dying. We need to cut this off now and give every dime that was given to us for this subsidy from the government for this research. We got to give it back now. But when the hospital is inundated with bills and operating in the red. Not profitable. Now those decisions now become convoluted.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Because now people got to be fired. People have to be let go. But I'd much rather somebody lose a job than a baby to lose their life. Let me share something crucial about decision making. That could have changed everything at Johns Hopkins. I call it the decision velocity framework. It's built around understanding that the speed of decision making is just as important as the quality.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And if you're new to the show, I like to consider this more of a pod class, not just a podcast. I want you to actually learn information, take notes and actually go apply it into your life moving forward. And as the show continues to progress and we continue to get better, you all are giving us ideas on how to truly make our show better. with things that you want to learn about.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
People believe that just because we're big, a big organization, we have to make decisions slow. No, we can make decisions fast. Everyone just has to be on the same page. Think about this. Every day that Johns Hopkins leadership delayed making a decision, they weren't avoiding risks. They were actually increasing it. Every day of inaction meant another child was at risk.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Another surgery that shouldn't happen. Another family trusting their reputation instead of the reality. Because all brands can be rebuilt. Look at Johns Hopkins now. years later, rebuilt, all wounds heal at some point. But it didn't have to be as dramatic as it was. So here's how the decision velocity framework works. The first is the risk assessment matrix. What's the risk of the action?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
What's the risk of the inaction? Which risk is growing faster? The second, time impact analysis. How does delay affect outcomes? What opportunities are we losing? What problems are we allowing to grow? Just no different than when hospitals are contemplating on using our SPD services. I don't know if we can afford it. When I'm looking at the delays, I'm like, how could you not afford it?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Y'all are costing the hospital $22,000 a month, a day, excuse me, from delays. When you look at the numbers, how could you not afford to move forward? What opportunities are we losing for this time impact or delay? And what problems are we allowing to grow? And then the decision triggers. Clear points, the demand action, predetermined response plans, automatic escalation protocols.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
So many organizations run their organization without anyone in their organization knowing exactly where to go and what to do when things are hitting the fan. Before you take off on a plane every single time, no matter how many times you fly. They go through all of the protocol for if things hit the fan. Let me show you how this could have changed things at Johns Hopkins.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
If they just use this framework. They would have seen that the risk of inaction, more children dying was far greater than a risk of action, a reputational damage. The people would have much rather say we dismantled this program because it hurt children. Then to keep it up. Because at least the people would know that when it comes to doing the right thing, this hospital will always do it.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Time was making their problems worse, not better. And they passed multiple decision triggers that should have forced action. But here's what's powerful about this framework. It's not just for life or death situations in health care.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
I've seen organizations across industries fail because leaders couldn't make timely decisions, whether it's market changes that they ignore, employee concerns that they dismiss, problems that they hope will solve themselves or people that need to leave your organization now. The pattern is always the same.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And we're in a phase right now where you all are inundated in case studies of hospitals that didn't get it right. And the purpose of us going in this series, I don't know how long it's going to last, breaking down hospitals that didn't get it right. And I'm sure in the future we'll break down hospitals that had got it right.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Smart leaders become paralyzed by the weight of their decision, not realizing that indecision in itself is a decision, usually the worst one. So let me share three critical strategies for breaking through decision paralysis after this commercial. Are you ready to transform your leadership journey? Get my book, Bred to Lead, on Amazon now.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
In it, you'll discover the proven frameworks and strategies I've used to help leaders across industries master each phase of their leadership development. Don't just lead, be bred to lead. Get your copy today on Amazon. Don't just lead, be bred to lead. That's right. So we're gonna talk about the three pre-commitments. The three pre-commitments.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
The critical strategies for breaking through decision paralysis, excuse me. The pre-commitment strategy make key decisions about what would trigger action before you're in the crisis. At Johns Hopkins, they should have had a clear predetermined point at which they would stop surgeries based on mortality rates. The outside view actively seek perspectives from outside your normal circus circle.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Johns Hopkins leaders were trapped in their own echo chamber. They needed external voices to break through their paralysis. And then lastly, the reality check protocol. Regularly pressure test your assumptions and beliefs. The leaders at Johns Hopkins believe their reputation meant they couldn't fail. They needed systemic ways to challenge their belief. Let me tell you something.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
I don't care how great your leadership team is. If they believe that their job will be on the line, if they talk against or not in favor of upline leadership or senior leadership, most people will never tell you the truth. Have you noticed that when you're in meetings, when a senior leader says, does anyone have any questions, any problems, any concerns? No one says anything.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And then the moment that senior leadership leaves, everyone has the complaints, talking mess, crap, upset. Why? Because to say something to somebody about something that is wrong, it takes guts. Think about this, Bridge Builders. When the Tampa Bay Times finally exposed what was happening at Johns Hopkins, the public was shocked. But the real shock wasn't that things had gone wrong.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Bridge Builders, if you haven't already grabbed a copy of my book, Bread to Lead on Amazon, it's packed with strategies to elevate your leadership game. Got questions or ideas for the show? Visit us at breadtolead.com. And if you're finding value here, please take a moment to rate and review us on Apple Podcasts. Your support helps us reach more leaders.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
But we really want to focus on even the greatest of brands in the hospital sector that didn't get it right. Not to expose the leaders that were making these decisions or leading these ships, because we all know the nuances and the complexities of leading an organization. There are so many things you may or may not know. that ultimately you're going to get blamed for.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
It was that leaders had known all of the facts already and failed to act. Which brings me to something crucial about decision making that every leader needs to understand. Your reputation isn't built on the decisions you make. Your reputation is built on the decisions you fail to make when it matters most.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And in order to prevent decision paralysis, and if you're new to my podcast, you know I operate in frameworks. I come from sports. Everything had a play. Sideline play, under the basket play, right at a halftime play, start the game play, depending on if we're down 20 or if we're up 20 play. There's plays, a huge playbook. And I operate within these frameworks that help us play.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Get out of situations. And we work on these frameworks so that everyone is good and ready. And I call it the decision debt framework. Just like financial debt from the financial industry I come from. Decision debt compounds over time. Every decision you delay, every problem you ignore, every action you postpone, it all adds up with interest.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And at Johns Hopkins, they accumulated massive decision debt. Each delayed decision about the surgery program didn't just maintain the status quo. It made the inevitable reckoning worse. This is true in every organizations or every organization. Problems don't age well. Delays compound challenges. And inaction has a cost. Inaction may not cost you anything today.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
But I promise you, inaction costs millions of dollars later. And what. Johns Hopkins. Came to find was that their inaction cost the hospital to pay a nearly a near 43 million dollars. to families of children who died or were hurt in that heart unit. And two families received eight-figure settlements because they're caring for children who are permanently disabled.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
This is what's important to understand. Inaction comes at a major cost. But true leadership is to make decisions when your back is against the wall and you're making it for the betterment of everybody else. But here's what's most powerful about understanding decision did. It changes how you view decision making. Instead of asking, should we act? You start asking, what's the cost of not acting?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Welcome back Bridge Builders to Bread to Lead, the podcast transforming leadership across industries. I'm your host, Dr. Jake Taylor Jacobs, and I'm thrilled that you're here. We're currently ranked as the 30th top business and leadership podcast nationwide. And it's all thanks to listeners like you.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Here's the four types of decision debt I see organizations accumulate. The first type of decision debt that an organization will accumulate is operational debt. When you delay decisions about operations, processes or systems, this compounds into inefficiency, waste and eventual failure. The second debt I see organizations accumulate. Cultural debt.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
But to look at some of the fail shoots, the bottlenecks that cause for decisions to not be made the right way. So buckle up tight because this one is definitely going to be something that we want to make sure that we're paying attention into and learning from. So today, Bridge Builders, we're diving into something that should frighten every leader.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
When you avoid decisions about people, behavior or standards, this compounds into toxicity, disengagement and talent loss. The third type of decision debt I see in organizations that they accumulate. Strategic debt. When you postpone decisions about direction, markets or competition, this compounds into missed opportunities and strategic vulnerability.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And the fourth type of decision debt that I see organizations accumulate is the trust debt. When you delay decisions that affect stakeholders' trust, this compounds into reputation damage and loss of credibility. Let me share something powerful about breaking free from decision paralysis. It's not about making perfect decisions. It's about making timely ones.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
The leaders at Johns Hopkins were paralyzed by the pursuit of certainty. They wanted to be absolutely sure before acting. But in leadership, certainty is a luxury you rarely have. And here's a framework I teach leaders for making decisions under uncertainty. It's the 70 percent rule. If you have 70 percent of the information you think that you need, you have enough to decide.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Waiting for 100 percent certainty often means waiting too long. Two, the reversibility test. Ask yourself, is this decision reversible? If yes, you can make it faster with less certainty. If no, you need more analysis, but not endless analysis. You just want to get to 70%. And then we evaluate the impact scale. The impact of action, the impact of inaction, and the impact of delayed action.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And let me start by saying this. A lot of people's resumes. Give false indications of someone's leadership ability because of the positions that they were in. Not their ability to navigate difficult situations. I judge leaders based on the height of the largest mountain that you had to climb. You got a leader that's just been winning all the time. Never, never overcame a big mountain.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
It's not a leader that you want at the ship of large decisions. Because you don't know what their plan is. You don't know what Mike Tyson used to say. Everyone has a plan until they get busted in the mouth. So I want to know, can you take a punch? And if so, what was the biggest punch that you've taken and how did you navigate out of it? That's how I judge leaders and their ability to lead.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Now, let me share you something, share something crucial about breaking through paralysis. You need to build decision-making systems that work before you need them. At Johns Hopkins, they had no system for escalating concerns, no clear triggers for action, no predetermined responses for critical issues. And if they did, it's obvious that everyone wasn't trained on it.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Think about the doctor who left because he just couldn't watch more children die. That wasn't just a staffing loss. It was a massive red flag that the system was broken. In a healthy organization, that kind of departure would trigger immediate action. But when you're paralyzed by prestige, even the clearest warnings get rationalized away. So we want to fact check. F. Face reality.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
What happens when smart, capable leaders fail to make critical decisions? What happens when one of the most respected names in health care ignores the warning signs of his own failure? And let me share a story. And it's a story that will change how you think about leadership decision making forever, which is my prayer.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
A. Act on triggers. C. Create accountability. Build an external accountability for decision-making. Nobody was holding the leaders in Johns Hopkins accountable, but the leaders that were in Johns Hopkins. T, test assumptions. You want to regularly challenge your basic assumptions about your organization. Johns Hopkins assumed their reputation meant they couldn't fail. And then S, Scale.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Your scale response. Not every decision needs to be an all or nothing. You need responses based on different scenarios. Remember, Bridge Builders, the tragedy at Johns Hopkins wasn't just about the leaders, what the leaders did. It was about what they failed to do.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
It was about the decisions they couldn't make because they were paralyzed by their own success, their own reputation, their own expertise. And let me leave you with three commitments that every leader should make. One, the reality commitment. Always commit to facing reality no matter how uncomfortable. Build systems that force you to confront the truth about your organization.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Two, the action commitment. Commit to timely action. Recognize that delay itself is a decision, usually the wrong one. Three, the learning commitment. Commit to learning from every decision, good or bad. Build feedback loops that help you improve your decision making. These three commitments will force you to have to be accountable to everything.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
My mentor used to tell me, you can't maintain what you can't measure and you can't grow what you can't maintain. Like Santa Claus, he's making a list. He's checking it twice. He's going to find out if you're not in nice. We know that Santa Claus is a myth. But what is his elf? What are what are his elves doing every day, every moment? Checking. What's going on? What's the information?
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
How does this impact? And what good is it to push off something? And I want to leave with this. I'm so sick and tired of the leaders that make selfish decisions that help their careers. Believe their organizations that put them in position to help their career in shambles when they leave. When I'm looking at organizations and leaders and I'm judging their capabilities, I'm always asking myself.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
When they left the organization, what condition did they leave it in? Because that'll tell me everything I need to know about you as a leader. This is Dr. Jake Taylor Jacobs signing off. Thank you for tuning in to another episode of Bread to Lead. Until next time, keep leading, keep deciding, and keep breeding excellence in everything you do.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
In 2018, Johns Hopkins All Children's Hospital, one of the most prestigious names in medicine, faced a crisis that will reveal something chilling about leadership failure. Their Florida-based children's heart surgery program was seeing mortality rates three times the national average. Children were dying from preventable complications. The warning signs were clear. The data was there.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
The frontline staff were in fact raising alums, but the leadership, very smart, very experienced, very prestigious, failed to act. They hesitated. They deflected. They delayed. And children died because of it. I think about these bridge builders. These weren't incompetent leaders. They weren't uninformed. They had the data. They had the warnings.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
They had everything they needed to make the right decision. But they didn't. And understanding why is crucial for every leader. In 2015, the mortality rates in heart surgeries at all children's began rising. Surgeons and staff repeatedly warned leadership that surgeries were going wrong. But instead of acting, leadership protected the hospital's reputation.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
They chose preservation over protection, image over impact. Nurses and doctors were seeing the problems firsthand. They were watching children suffer catastrophic complications. One doctor even left the hospital because he couldn't bear watching more children die unnecessarily.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
But leadership remained paralyzed, caught in what I call the prestige trap, where protecting reputation becomes more important than solving problems. I want you to consider the case of Mia. A baby born with a heart defect. Her parents trusted Johns Hopkins, believing that they were putting their child in the best possible hands.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Now let's dive in and continue breeding excellence and leadership. Today's episode awaits. Bridgefielders. Bridge builders, bridge builders. Welcome back to the show. Bread to lead. If you're new to the show, first and foremost, I want to say thank you for taking the time to listen to our podcast in an effort to make leaders better. We want to make leaders great again.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
During her surgery, mistakes were made that should have never happened. The medical team immediately saw things were wrong. But leadership still didn't shut the program down. Too much money has been committed to this program. More children continued to suffer for months before anyone was held accountable. Here's what makes this story so important for every leader.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
The failure wasn't from lack of information. It was from lack of expertise. It was from what I call the prestigious paralysis. When leaders become so invested in their reputation, their status, their image, that they become paralyzed in the face of difficult decisions. And let me break down why smart leaders fall into this trap. All the time.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
And there are four key factors that create decision paralysis. Four. The first factor. is the reputation shield. When you've built a strong reputation like Johns Hopkins had, it becomes something that you protect at all costs. Leaders start making decisions based on protecting that reputation rather than addressing the reality.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
They filter every decision through lens of how would this affect our image instead of what's the right thing to do.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
So when we talk about the reputation shield, many of us, we do this, whether for the company we work for or that we've built, or we do it for our own namesake, for promotions, for raises, for notoriety, for write-ups, for publications, where we rather protect the reputation of our brand than doing what's right in the moment. And this is the paradox.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Because when you're running an organization, you want to protect the name of the organization. That's how people have the trust in you. But not so much that you're destroying all of the good faith and the good work that you're actually doing. And I think this is where It begins to be a hard juggle when pressures from the board, pressures for delivering, pressures for namesake comes into a play.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Now what the easiest thing to do would be fixing it, admitting your failure, admitting your shortcoming, and then running with it versus pushing on, hoping that it'll turn around. And what happens when it doesn't? Because in most cases, it doesn't turn around. So the first factor is the reputation shield. The second factor is the data paradox. And this is fascinating, Bridge Builders.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
The more data that leaders actually have, the more paralyzed they often become. At Johns Hopkins, they had a mortality rates, complication statistics, patient outcomes. But instead of this data driving action, it became something to analyze, debate and rationalize. More information often leads to less action. It's actually the thing that I'm seeing inside of our field of health care.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
You're all these tech companies and these data brokers and all these subject matter experts talking about data, data, data, make decisions on data. Which, in fact, could be true. But that goes back to our original. Episode just before this one in episode 28, when I talked about the different realities. Data is only paper reality. It's not perceived reality.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
I want to make leaders great again to where we're focusing on what matters most. And it's not based on positional titles. It's not based on, you know, people trying to get promotions. But people who truly are inundated with the focus on becoming the best version of themselves is important, especially in health care.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
It's not ground reality and it's not culture reality. It's just paper reality. And many times paper reality can tell us a truth. Lacking context. Yes, the data says that only these amount of children are losing their lives. And then you're taking that count into all of the surgeries that are happening. Inside your system. And it looks small in number.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
But the perceived reality from your your staff, your team, the frontline workers, the ground reality from the community, from the clients, from the patients and the cultural reality of the lack of trust that they're feeling, those things are just as real. And without those three other realities, the context of the paper reality doesn't really add up.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
So the data paradox is where people typically get inundated when I'm running an organization. And I'm saying this also as a way to talk about what happens when you talk to C-suite. C-suite, most cases you're in meeting, meeting, meeting, meeting, meeting, meeting, meeting, meeting. And someone's coming up to you asking you to sign something. So you're giving them a synopsis.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
Hey, give me a synopsis. What am I signing? Why am I signing? What's going on? OK, cool. OK, let me see this data. OK, data. What's the data saying? Data says that we're 98 percent successful. So if I'm looking at data alone, I'm saying, oh, 98% successful, then we're good. Then the field workers say, yeah, you're saying 98%, but this 2% is real bad.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
If I'm only stuck on data, now I'm not going to make a decision because I'm just stuck in a data paradox. The third factor. is the expertise trap. When you're considered an expert, and again, this is the third key factor that create decision paralysis amongst leaders. When you're considered an expert, like Johns Hopkins in healthcare, you develop what we call, everybody knows them, blind spots.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
You start believing your expertise makes you infallible. This creates the expertise arrogance that many subject matter experts have. Where leaders dismiss warnings because they can't imagine being wrong. And a lot of people are following leaders and following managers that are in leadership positions that are in this expertise trap because God forbid you're wrong on something.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
God forbid that your data is inaccurate. God forbid. That the decision that you're saying to make because it worked 10 other times. That it no longer needs data to prove it right in this situation. So that expertise, arrogance acts like a callous on your eyes and it stops you from being able to see things as you used to prior to be considered the best at what you do.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
You know, whether you listen to this podcast, whether you're in health care or not, I think a lot of the lessons learned. that we share in Bread to Lead are absolutely transformational. And the reason why is because I'm hearing from you. You're telling me that it's impacting your life and your organization and hearing how leadership changes
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
That the best, the expert, those terminologies makes you start to believe your own press. And there's nothing worse than believing your own press when you know your press isn't entirely accurate. And then the last key factor that create decision paralysis amongst leaders. It's the hierarchical filter. That hierarchy filter, man. Information gets filtered as it moves up the organization hierarchy.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
At Johns Hopkins, front lines saw the problems clearly. But by the time the information actually reached the top leadership, it had been sanitized, rationalized, and minimized to protect people's positions. In my eyes. See, when people care about their position more than they care about their duty and the responsibility of that position.
Bred To Lead | With Dr. Jake Tayler Jacobs
Ep. 029: Decision Paralysis: Why Smart Leaders Make Bad Calls
They will protect their own position at all costs, even at the demise, in this case, of children's lives. But here's what's crucial to understand. These factors don't just apply to health care. I see them playing out in organizations across every industry where leaders become paralyzed by similar forces, whether they're running a hospital, a tech company, or manufacturing plants.