David Rowlands
Appearances
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
This is the era of AI. This is the era of KX. KX, survival of the fastest.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
The vast majority of people are using it regularly and in the workplace. So 66% of people use it regularly. and people are expecting great things from AI. But at the same time, whilst people are really excited about what AI can do, they're expressing an amount of anxiety and concerns about trusting the technology and trusting what it might do for them.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
The other thing is that the report shows that often the way that people are using the technology themselves are creating new risks. So in this example, we expected people to review what the AI is coming out with, But 66% of the time, people are relying on the AI output without evaluating the accuracy. People admit that they've made mistakes.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
And over half of employees say that they hide their use of AI from their employers and pass it off as their own work.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
Yeah, and it's like no other technology before. It does so many things in so many different situations. It's giving us greater insight. It's driving for greater quality.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
KPMG's, for instance, moved its audit capability away from a sample basis of checking to taking on all of the transactions and using the AI to analyze the most likely fraudulent transactions or the ones that need further investigation. That in itself is creating huge amounts of insight for the organizations that we audit. It's driving greater quality. It is driving efficiency.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
And when you go beyond that, we know that service interactions enabled by AI are higher quality and can offer greater empathy. And so when you train the AI on specific databases, it becomes expert and it can give you advice. It can recommend your next best action and it becomes a great partner. I use it as a coach.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
You know, I get it to ask me questions or to challenge the sorts of things that I'm doing.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
Yeah, and it's quite stark. The gap between the capability that AI provides and the legacy experience is at its greatest in developing economies. And you can think about that. You know, if you find it hard to get access to high-quality, let's say, healthcare or a doctor facility, and yet you're getting pretty good advice from an AI capability, then you're going to use it.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
The report is an eye-opener. This is a set of 48,000 people creating a cry for help. And I think there has been an underestimation of this topic of how are people going to react? What are their attitudes going to be? What are the tools and capabilities that they need if they're going to use AI safely? There's a crisis of leadership here. And I think that we've underestimated it.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
We need to be much clearer about what our expectations are. And then just prosaically, let's put these capabilities in place. Let's make sure that we're protecting the data and that we're cyber secure. Let's make sure that we understand the provenance of the models and that we have good governance over them. Let's make sure that we're giving people all of the skills. But most of all is clarity.
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
What people are crying out for in this report is, what am I supposed to do with AI? And what are the behaviors that you are expecting? And so the key word here is leadership. And how do you align your organization's direction so that you can articulate what people should and should not do with AI?
WSJ What’s News
Comeback Kid: Mark Carney Wins Canada Election
Thank you. Thank you very much. I've enjoyed it.