Christiana

Okay, I'll take it. Don't go anywhere because we got more What Now? after this.

Okay, I'll take it. Don't go anywhere because we got more What Now? after this.

Then it's a perfect journey.

Then it's a perfect journey.

TSA, pre-check, clear, plus. That's right.

TSA, pre-check, clear, plus. That's right.

So this is like military service. Yes! But customer service. That's right.

So this is like military service. Yes! But customer service. That's right.

Okay, okay. I will say there's one part of it that I really do like is I often say to people, so I'm in airports a lot. And I notice people who travel infrequently will have a very different attitude towards airport workers because for them, they don't understand how any of this isn't going according to plan.

Okay, okay. I will say there's one part of it that I really do like is I often say to people, so I'm in airports a lot. And I notice people who travel infrequently will have a very different attitude towards airport workers because for them, they don't understand how any of this isn't going according to plan.

And I'll often say to people who are even there having a meltdown, like I've been at a gate when the flight's canceled and I see people immediately going to meltdown. And sometimes I'll say to anyone who's around me, I go like, hey, don't waste your time. Let's just go rebook. Trust me, just go rebook. You're wasting your time because you're going after the face of the problem. Yes.

And I'll often say to people who are even there having a meltdown, like I've been at a gate when the flight's canceled and I see people immediately going to meltdown. And sometimes I'll say to anyone who's around me, I go like, hey, don't waste your time. Let's just go rebook. Trust me, just go rebook. You're wasting your time because you're going after the face of the problem. Yes.

Who has nothing to do with the problem. They don't know when the plane's coming. They can't clean the plane. They can't fix the plane. They can't do anything. They've just been told to tell you. And then they bear the brunt of it. And they're not the one who's making your ticket not work. So I do like that side of it. The question I have though is... Because you say everyone does it.

Who has nothing to do with the problem. They don't know when the plane's coming. They can't clean the plane. They can't fix the plane. They can't do anything. They've just been told to tell you. And then they bear the brunt of it. And they're not the one who's making your ticket not work. So I do like that side of it. The question I have though is... Because you say everyone does it.

And is it like every front-facing job? So we're talking… I'll list a few jobs and you let me know if this includes them. Waiter. Yes, in fact. Very much so. TSA agent? Yes. Okay. Airport booking? Yes. Okay. Front desk at a hotel?

And is it like every front-facing job? So we're talking… I'll list a few jobs and you let me know if this includes them. Waiter. Yes, in fact. Very much so. TSA agent? Yes. Okay. Airport booking? Yes. Okay. Front desk at a hotel?

Okay. Oh, that was one of yours.

Okay. Oh, that was one of yours.

I'm trying to think of what else.

I'm trying to think of what else.