20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"

2018.502 - 2038.529 Frank Slootman

How are they going to show up and say, what did I do that was uniquely me that was different that I could measure and get outcomes? I could never get customer success people to tell me what they actually did during a day that made us make money. And so the same problem that I said, people buy product to make money, save money. I had another problem. I had to fund more people in support.