The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"
Frank Slootman
That should be a paid for professional service. So we got rid of customer success because quite honestly, it was a make-believe organization that didn't need to exist. A lot of people get excited about it because they're worried about the churn in their business. We were 98% plus renewal rate. So I didn't have a churn problem.
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