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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"

1982.23 - 2002.198 Frank Slootman

Our support department was woefully under-resourced, so they weren't getting the responsiveness. So that job should have been handled by support. Get rid of that and make support do that job. I want to add more capacity. You're doing well. How do I add more licenses? That job should be done by sales. How do I configure something in my system? I'd like help hands on keyboard.

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