The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"
Frank Slootman
Frank and I, when we got to ServiceNow, there was a group called Customer Success. What I found in that group was when I asked them, what do they do? They basically did three things that should have fit into other groups. They either were taking calls from customers saying, something's not working, help me, support me.
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