20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"

1940.539 - 1964.759 Frank Slootman

and so every rep every se was responsible for the full life cycle of a customer from the first time he got them excited about the idea of something to the time where they'd upgraded many many times and bought other products that's what i wanted from the people i cannot not to ask that why not believe in uh cs we had chris degnan on from snowflake and he's like just completely denigrated cs and said that's why we don't have it and it's basically