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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"

1928.474 - 1940.059 Frank Slootman

In the early days, I would say byproduct was different and all of my reps cared about all the revenue. So we had a land expand, retain model. We did not believe in customer success. We can talk about that too, if you want.

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