20VC: Scaling ServiceNow to $5BN in ARR | Leadership Lessons from Doug Leone, Frank Slootman and Bill McDermott | VC Value Add: Is it Real and Why the Worst VCs are "Seagull VCs"

1682.345 - 1703.596 Frank Slootman

It was written by the same people that wrote the enterprise product. We tried to dumb it down. We did a terrible job of dumbing it down. We brought it to market. There was interest in it. We were selling it for $10,000 to $15,000 versus $50,000 at the entry price. Did a lot of transactions and made a lot of companies unhappy. Product wasn't easy to use. It became a burden for us on support.