20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo

290.117 - 308.182 TS Anil

We'd found a brand and a tone of voice that had really resonated across the country. So in addition to that, all of those problems you talked about were real, right? We were running out of capital and there was COVID on our revenues that had fallen off of a cliff. Monetization was lagging the user growth. So every version of problem that you can think of, we certainly had that as well.