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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo

2070.789 - 2088.464 TS Anil

But that incredible customer base is not an accident, right? And that's the point. It's come about... Because we've built that love and trust. It's because warm, fuzzy words like mission are not warm, fuzzy words for us. It's about saying, how does it actually connect with the customer? What's the real problem we're trying to solve? And how do we stay maniacally obsessed with that?

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