The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo
TS Anil
Right, so that's not the thing. Engagement is how much do you use Monzo, right? We don't look at it, so we look at it in terms of weekly transacting usage, not just revenue active. You could have a lazy balance with us and be making money for Monzo. I don't think of you as an active customer. Are you using the product? So that's engagement. Why is that important?
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