20VC: Monzo: The Greatest Turnaround in Tech: From £40M Revenues, Layoffs, Downrounds and Low Employee NPS to $1BN in Revenue, Profitable and 10M Customers with TS Anil, CEO @ Monzo

1433.994 - 1452.282 TS Anil

that yes doesn't this seem like it's off mission like we shouldn't be charging for this and you know charging a fee feels like it's not on mission and i remember saying then if we choose to not charge for things where we transparently and with the customer and where we believe we're adding value to the customer if we choose to not charge it and we see that as somehow being a mission thing to do